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Search: Posts Made By: JeffM
Forum: Welcome to the Redwood Family Tree 05-30-2015, 04:12 AM
Replies: 30
Views: 5,358
Posted By JeffM
Crickets..?

No crickets...Christian and Taylor are not in any way part of our warranty dept. and so they won't be able to answer questions of a technical nature. Redwood customer service is always willing to...
Forum: General RV Questions 04-30-2015, 04:57 PM
Replies: 0
Views: 1,478
Posted By JeffM
Redwood myRV Tablet Demonstration

Hi Guys!

I thought you might want to check out this new video. The new myRV (or LincPad) system is a great new feature that some of you have already seen. For those that haven't, check out this...
Forum: Redwood Care and Feeding 04-22-2015, 08:27 PM
Replies: 26
Views: 4,324
Posted By JeffM
Hi Yale, Please know that I have been in...

Hi Yale,

Please know that I have been in contact with Kevin at your dealership and am working on resolving your concerns.

Also, please private message me your email address and I will provide...
Forum: Our Community 04-16-2015, 01:37 PM
Replies: 70
Views: 10,690
Posted By JeffM
Take Care!

Dave and Ginny,

Best of luck to you guys! Entegra makes a great coach, and I'm sure you guys will love it.

Everyone here at Redwood wishes you guys all the best, and a very happy 37th...
Forum: General RV Questions 11-11-2014, 08:25 PM
Replies: 38
Views: 7,248
Posted By JeffM
Factory

Hi everyone,

Just so everyone knows, Redwood does add anti-stiction fluid at the factory. It may be necessary to add more as time goes on, however. Thanks to everyone on here for helping explain...
Forum: General RV Questions 09-22-2014, 03:48 PM
Replies: 30
Views: 5,710
Posted By JeffM
That is a perfect example. Customer Service will...

That is a perfect example. Customer Service will definitely be able to help with questions like that.

Thanks,

Jeff
Forum: General RV Questions 09-22-2014, 02:59 PM
Replies: 30
Views: 5,710
Posted By JeffM
Clarification

Hi again,

I realize by everyone's responses that I didn't communicate the new change as clearly as I should have - please accept my apologies. Please note that your relationship as an owner to...
Forum: General RV Questions 09-22-2014, 01:22 PM
Replies: 30
Views: 5,710
Posted By JeffM
Tech Support

Hello All,

I wanted to let you know officially what changes are being made. Crossroads customer service is at this time giving limited over-the-phone tech support. However for Redwood customers,...
Forum: General RV Questions 08-11-2014, 02:17 PM
Replies: 13
Views: 2,415
Posted By JeffM
A Big Thanks from Redwood!

On behalf of everyone at Redwood, I would like to thank everyone who attended the Rally this past weekend. It was immensely enjoyable and I enjoyed getting to meet all if you. Redwood owners are...
Forum: Redwood RV Purchase Discussions 07-18-2014, 04:56 PM
Replies: 5
Views: 1,781
Posted By JeffM
Anyone Live Near Seattle?

Good morning everyone!

I hope everyone is doing well.

I actually need some feedback today, and I hope you folks can help. I've spoken to a few of you privately regarding a potential Redwood...
Forum: Redwood RV Purchase Discussions 07-17-2014, 02:46 PM
Replies: 75
Views: 9,245
Posted By JeffM
Thank you Thumper7! I don't think JD Power...

Thank you Thumper7!

I don't think JD Power rates RVs - I've never heard of it at least. It would be useful to see.

I'm glad you like the 36RL! Please let me know if I can be of assistance to...
Forum: Redwood RV Purchase Discussions 07-17-2014, 01:37 PM
Replies: 75
Views: 9,245
Posted By JeffM
Hi Rick, Thanks for letting me know. I am...

Hi Rick,

Thanks for letting me know. I am sorry for the issues that you have been having with your Redwood. Please continue to work with Hilton on these issues - he will be able to assist you...
Forum: Redwood RV Purchase Discussions 07-16-2014, 10:06 PM
Replies: 75
Views: 9,245
Posted By JeffM
Ksaltman, We are always open to...

Ksaltman,

We are always open to suggestions. If you could get a survey done in time, please feel free to do so. We would be interested in seeing the results.

Thanks,

Jeff
Forum: Redwood RV Purchase Discussions 07-16-2014, 08:47 PM
Replies: 75
Views: 9,245
Posted By JeffM
Hi Rick & Mindy, Thank you - it is good to...

Hi Rick & Mindy,

Thank you - it is good to be back!

Please message me with the dealers you have in mind. We are always looking for reputable dealers to carry our product, and we try to...
Forum: Redwood RV Purchase Discussions 07-16-2014, 07:46 PM
Replies: 75
Views: 9,245
Posted By JeffM
Thank you! It's great to be back.

Thank you! It's great to be back.
Forum: Redwood RV Purchase Discussions 07-16-2014, 07:27 PM
Replies: 75
Views: 9,245
Posted By JeffM
Hi David, Thanks for the reply. Jim is very...

Hi David,

Thanks for the reply. Jim is very proactive in solving problems - rest assured we will make sure things are taken care of. Please keep us in the loop.

I know that once these issues...
Forum: Redwood RV Purchase Discussions 07-16-2014, 06:16 PM
Replies: 75
Views: 9,245
Posted By JeffM
Hi Johnboytoo, Please let me be the first to...

Hi Johnboytoo,

Please let me be the first to apologize for the issues you are having with your Redwood. Thank you for your candor. Please check your private message inbox for my message there...
Forum: Redwood RV Purchase Discussions 07-16-2014, 03:54 PM
Replies: 75
Views: 9,245
Posted By JeffM
Updates from Redwood

Good morning everyone!

My apologies for my lack of communication over the past several weeks here on the forums - I have been traveling extensively across the central and northwestern US visiting...
Forum: Redwood RV Purchase Discussions 06-06-2014, 05:55 PM
Replies: 58
Views: 8,227
Posted By JeffM
Todd and Theresa, Congratulations on your...

Todd and Theresa,

Congratulations on your new Redwood, and welcome to the family! I know you guys will absolutely love it.

Best wishes to you both,

Jeff
Forum: Redwood Care and Feeding 05-12-2014, 03:34 AM
Replies: 34
Views: 12,223
Posted By JeffM
Hello, I'm sorry you are having trouble....

Hello,

I'm sorry you are having trouble. Unfortunately I can't diagnose it because it could be a number of things. Please give our customer service number a call tomorrow morning at 855-226-7496....
Forum: Redwood Care and Feeding 05-03-2014, 12:50 AM
Replies: 34
Views: 12,223
Posted By JeffM
Schwintek Slide Operation

Hi everyone,

There may be some of you who know this already, but I wanted to let everyone know this, because it can save a lot of headaches.

Most Redwoods use a Schwintek slide system on the...
Forum: General RV Questions 05-03-2014, 12:34 AM
Replies: 20
Views: 6,491
Posted By JeffM
Hi folks, I did post that, but as soon as...

Hi folks,

I did post that, but as soon as I did I wanted to try to find some more information about it so I took it down until I could be more thorough. The real cedar was only produced for...
Forum: Forum Admin, News and Announcements 05-02-2014, 01:32 PM
Replies: 102
Views: 11,951
Posted By JeffM
Quality Control

Hello everyone,

Thanks for the warm welcome!

I appreciate everyone's input and comments. As far as quality control goes, please let me elaborate on what we are trying to do here at Redwood...
Forum: Forum Admin, News and Announcements 05-02-2014, 04:26 AM
Replies: 102
Views: 11,951
Posted By JeffM
We're Listening

Hi everyone!

My name is Jeff Muffoletto and I am a regional sales manager at Redwood RV.

These ideas are really great! I am sorry we have neglected to provide a little more interaction on this...
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