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cassiekelly 03-30-2019 09:37 PM

Redwood Quality
 
Iím just curious if anyone out there has owned an older Redwood like 2014 and older and then bought a new Redwood and what your thoughts are.
We have a 2014 and went to go and trade for a 2017 or 2018 - I canít remember which one it was we were looking at. But my point is we were So disappointed in the quality of the newer models. They are being made so cheap now. The cabinets are nothing compared to our 2014.
The dealership we buy from quit selling them for this same reason. We are just so disappointed in Redwood.

afmillerdpd 03-31-2019 12:37 AM

My cabinets are solid wood. What are yours?

Cheezy1 03-31-2019 01:46 AM

Redwood Quality
 
We had a 2015 Montana before purchasing a Redwood 2018 3901WB and there have been the usual issues but nothing out of the ordinary. Crossroads has been excellent at repairing anything that has needed repair under warranty. I have been happy with our unit.

wintertree 03-31-2019 04:35 AM

general quality..."fit and finish"
 
You are correct....general fit and finish is better in older RW's....I looked at quite a few before we purchased our 2015....for me it looked like when we looked at 2017 and newer...I was unimpressed....I am a cabinet maker by trade...so looking at all RV's...I need a "chill pill"...and the new high gloss finish on the millwork on the new units shows every flaw....One big dealer in our area is having trouble with sales of his new RW inventory....and rumor has it they may stop stocking the RW line as sales are not good....The 2019 I saw at the dealers show room had stuff just falling off the interior....I asked the sale person if they had done the PDI on the unit yet...he said "NO"...we only do that after the unit is sold...sounds crazy to me...we always did the PDI as the units came in at our dealership....then the unit was ready to sell....and it showed well to perspective buyers..
I think there are improvements on the new units...they are putting 8K axles on as standard and other suspension upgrades....but the fit and finish is starting to show signs of the "assembly line"..
Wes

Elliott & Vicky 03-31-2019 08:03 PM

Quote:

Originally Posted by Cheezy1 (Post 83042)
We had a 2015 Montana before purchasing a Redwood 2018 3901WB and there have been the usual issues but nothing out of the ordinary. Crossroads has been excellent at repairing anything that has needed repair under warranty. I have been happy with our unit.




I didn't buy an RV to have it in for warranty repairs. If their QC was better, there shouldn't be any need for many of the issues people are having.

piper guy 04-01-2019 03:26 PM

I have to agree with the original poster. We've had our 2013 36RL (built September 2012) since new. Some issues, but not many, and all fixed by Redwood. Like almost everyone else with early Redwoods, we had some suspension issues. I think we were one of the first, just after Michele, to say "this is BS" and go to MorRyde and do the IS and Kodiak Discs. Tried for years to convince Redwood to offer it as an option - they never would.

We still own it and are now fulltime in it for the last two plus years. We too, have looked at the new ones at shows and are not impressed at all. They've definitely cheapened the coach.

I've told t least six people who were actively looking for a Redwood to find an early production 2015 or earlier, budget in getting rid of the suspension unless its already been done, get a good aftermarket warranty and cruise away happy.

If we replace the Redwood, it will probably be with a 2012-2014 DRV built before David sold the company. If new, either a Luxe or if the $$$ permitted a New Horizons which now has a line that competes with DRV and the other upper end coaches besides their custom built ones.

Cheezy1 04-03-2019 03:20 AM

I don't think that any RV manufactured in the current economic climate will be trouble free. It is way to hard for employers through out the US to find quality help. So I would agree that if you have a unit that you are happy with or find a used one that you know has the bugs worked out of it then do not by a new model from any manufacturer. We just went to a McDonald's yesterday that was closed at 2:00 pm because they couldn't get enough employees. All I can speak to is that in my experience Crossroads has been very good at backing their product under warranty. The DEALER you buy from makes all the difference as they are the ones that check the unit out before you receive it and repair it if it breaks. I have never been without any of my fifth wheels for more than a couple of days, which I find totally except-able when dealing with a box on wheels. You can pay a lot more for a supposedly better model but you will only be more upset when it requires repairs because they are all built by the same unskilled hands using similar parts.

katy4man 04-04-2019 04:25 AM

We had a 2012 31sl and it was way better built than the 2019 3901wb...thanks crossroads....

wintertree 04-04-2019 04:54 AM

Quality
 
Regardless what people think ....after spending years in the RV industry I have found only one reason for declining quality...(which is hard as the quality never was very high ) Profits.....Once these companies get big enough ...they get a board of investors...some even get on a stock exchange and start to be publicly traded.....Then things are controlled by "bean counters"....There is only a few ways to make more profit.....build faster....don't pay your staff well (unskilled labour)....and cut corners on materials....These aren't cars.....they are "stick built" so to speak....so becoming more automated is not really an option..(like robotics)....A rv builder does get organized as much as possible.....then drive your staff hard...to get the product out the door....realize that some repairs are going to happen (build that into the price )...The RV industry is a great example of this path....who really benefits ?....Not the consumer.....as we struggle to get things sorted out....Add the fact that its so very competitive between companies and brands....This issue is not going anywhere soon...Wes

NewRW Owner 04-06-2019 08:16 PM

Quote:

Originally Posted by Elliott & Vicky (Post 83051)
I didn't buy an RV to have it in for warranty repairs. If their QC was better, there shouldn't be any need for many of the issues people are having.

From what I see owners of older units have mostly had only minor bugs to work out. We've had many. We brought our 38Gk in on Tues. March 26 for it's annual inspection which was supposed to happen that day. When we got to our dealer my husband noticed that our RW wasn't setting straight. He found another leaf spring was broken so we had to leave it. This is the 3rd time we've had a broken leaf spring. The 1st time was in Nov 2017 all were replaced. The 2nd time was in Feb of this year. Our dealer is no longer carrying Redwoods. Don't know who quite who. We've looked at new Redwoods at RV shows. The fit and finish looks to be better than most. But haven't seen a model that we like as much as ours. :)


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