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Old 07-10-2013, 01:19 PM   #1
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It appears Redwood has a new warranty manager. I had been trying to email Bill Stout about a broken hinge but my emails kept coming back undelivered so I sent it one last time and copied his boss on it. I was told that Bill was no longer with Crossroads RV and that Terry Baughman would be handling things.

Much to me surprise and delight I got a call from Terry who brought me up to date on my hinge and another issue I had. I told him how surprised I was to hear from him and how it reminded me of Brian Emmons' style of customer service.

I told him I would introduce him on the forum and about my first impression of him. So I did..

Safe travels y'all


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Old 07-10-2013, 02:13 PM   #2
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Quote:
Originally Posted by TravelinAnderson
It appears Redwood has a new warranty manager. I had been trying to email Bill Stout about a broken hinge but my emails kept coming back undelivered so I sent it one last time and copied his boss on it. I was told that Bill was no longer with Crossroads RV and that Terry Baughman would be handling things.



Much to me surprise and delight I got a call from Terry who brought me up to date on my hinge and another issue I had. I told him how surprised I was to hear from him and how it reminded me of Brian Emmons' style of customer service.



I told him I would introduce him on the forum and about my first impression of him. So I did..



Safe travels y'all






Steve,



Would Terry mind if you gave out his contact information (email, phone number)? If not, please do so.



Thanks,
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Old 07-10-2013, 04:01 PM   #3
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we have been dealing with Terry since late Feb/ early March. follow up calls may be needed on occasion.</span>


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Old 08-29-2013, 08:30 AM   #4
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zhulin ?

Looking at your few posts, it looks like you may be just posting so you can 'sell' your dream to be a millionaire link...

I would not follow that link and you should remove it from your signature line.

I have asked the moderators to look inot your posts...


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Old 08-29-2013, 10:22 AM   #5
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zhulin ?

Looking at your few posts, it looks like you may be just posting so you can 'sell'* your dream to be a millionaire link...

I would not follow that link and you should remove it from your signature line.

I have asked the moderators to look inot your posts...

He was from China and has been shown the door
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Old 08-29-2013, 11:53 AM   #6
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Probably just the ST trailer tire rep
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Old 08-29-2013, 12:01 PM   #7
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Originally Posted by atom ant

Probably just the ST trailer tire rep
Well then several of their tire reps try to visit us each week.
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