New Warranty Manager at Crossroads

[TravelinAnderson]

It appears Redwood has a new warranty manager. I had been trying to email Bill Stout about a broken hinge but my emails kept coming back undelivered so I sent it one last time and copied his boss on it. I was told that Bill was no longer with Crossroads RV and that Terry Baughman would be handling things.

Much to me surprise and delight I got a call from Terry who brought me up to date on my hinge and another issue I had. I told him how surprised I was to hear from him and how it reminded me of Brian Emmons' style of customer service.

I told him I would introduce him on the forum and about my first impression of him. So I did..

Safe travels y'all


Edited by: TravelinAnderson

[hoosierguy]

Originally Posted by TravelinAnderson

It appears Redwood has a new warranty manager. I had been trying to email Bill Stout about a broken hinge but my emails kept coming back undelivered so I sent it one last time and copied his boss on it. I was told that Bill was no longer with Crossroads RV and that Terry Baughman would be handling things.



Much to me surprise and delight I got a call from Terry who brought me up to date on my hinge and another issue I had. I told him how surprised I was to hear from him and how it reminded me of Brian Emmons' style of customer service.



I told him I would introduce him on the forum and about my first impression of him. So I did..



Safe travels y'all

Steve,



Would Terry mind if you gave out his contact information (email, phone number)? If not, please do so.



Thanks,

[marandjwr]

we have been dealing with Terry since late Feb/ early March. follow up calls may be needed on occasion.</span>


Edited by: marandjwr

[johnboytoo]

zhulin ?

Looking at your few posts, it looks like you may be just posting so you can 'sell' your dream to be a millionaire link...

I would not follow that link and you should remove it from your signature line.

I have asked the moderators to look inot your posts...

[Dave&Ginny]

Originally Posted by johnboytoo

zhulin ?

Looking at your few posts, it looks like you may be just posting so you can 'sell'Â* your dream to be a millionaire link...

I would not follow that link and you should remove it from your signature line.

I have asked the moderators to look inot your posts...

He was from China and has been shown the door

[atom ant]

Probably just the ST trailer tire rep

[Dave&Ginny]

Originally Posted by atom ant

Probably just the ST trailer tire rep

Well then several of their tire reps try to visit us each week.