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Old 06-13-2014, 04:14 AM   #1
Join Date: Mar 2014
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B&W Hitch Fail! Not too bad tho...

Greetings everyone! Well, it's been a hurricane for us after taking delivery of our new 38RL! All good tho, having a ball. Tired as one-armed paper hangers! Not only did we take delivery, but we also MOVED OUT of our home and into our new workamping gig at a local county park! It's been crazy.

About the hitch: 2014-06-09 15.48.12.jpg

So, we only towed home from the dealership, and then over to the park which is only about 2 miles away from our home. After removing the hitch from the truck, we found (to our great dismay) a sheared-off bolt with the nut attached (in photo) lying in the truck bed. After some inspection, we easily found where it came away from the hitch. LUCKILY it wasn't something critical as far as safety goes, but it sure makes you think.

So those of you with 2014 RAMs getting the B&W hitch that fits it, know that we had this problem. We called B&W and they are sending a new one out right away (it's the coupler head) and said that it is actually safe to use the hitch if we remove the broken part. It's a shock absorber. They SURE SEEMED FAMILIAR with the problem we were having, I am thinking it isn't the first time. SO heads up on that. Lots more to tell, but I will put each in it's proper thread, of COURSE!
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Old 06-13-2014, 03:34 PM   #2
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Sorry but a sheared off bolt doesn't seem MINOR to me!!!
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Old 06-13-2014, 03:49 PM   #3
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YES! Believe me, we felt pretty weak-kneed when we saw the bolt lying in the truck bed and thought maybe we had used up one of our 9 lives! The guy on the phone at B&W assured us it was not a mission-critical bolt, but we are going to wait for the new hitch! It was very scary at the time. Glad we found it after the RW was safely landed somewhere because we wouldn't have wanted to tow it another inch!!
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Old 06-13-2014, 05:02 PM   #4
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I would have been a little more than weak-kneed

When we first got our 38gk, the dealer moved our Pullrite Superglide capture plate from our trade in and put it on the rw...

by the time I towed it the 10 miles or so home,
the too small bolts holding the capture plate to the bottom of the pin had sheared off and were in the truck bed !!!

Thank goodness the weight of the 5er and the pin hitch held it sandwiched in there or it could have turned ugly.

Dealer didn't tell us we needed a different capture plate for the rw triglide !
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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Old 06-13-2014, 05:42 PM   #5
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We have a B and W hitch too and I am not sure if it is the hitch on the truck or the part on the Redwood but we get a lot of chucking I think it has been referred to on this forum. I would like to change the hitch on the RW but the expense has kept us from doing that. Any other suggestions would be appreciate. Our truck is new and we put the B&W hitch on because it was recommended by the dealer.
John & Eileen
2013 Redwood 36RL 2013 Ford 350 Diesel Lariat
Pittsboro, IN
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Old 06-13-2014, 06:28 PM   #6
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Well, this story is scary enough to make you stop and think ... And then check every nut and bolt on yer rig! We pick our unit up in a couple of weeks. First stop: an RV park about six miles from the dealer, for a thorough owner's inspection. The trip home from there is about 300 miles, so I'll stop at mile 50, then again at mile 150 to make sure all the most important bolts remain tight and secure. I'm not paranoid, just cautious. Bad things occasionally do happen, but most of those can be prevented by a little preemptive inspection. After that, just the usual travel inspections. A thorough inspection of the hitch components before and after every haul seems like time well spent.
Alan & Angele
2014 RW 38GK, Curt Q24 Hitch.
2014 Ram 3500 crew cab dually. Knapheide low-profile Westerner utility body.
Full-timing starting in August, 2014
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Old 06-13-2014, 07:28 PM   #7
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John ~ after being at Mor/Ryde, I think I would put their hitch on and if you haven't already, Airbags are a must.
Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
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Old 06-13-2014, 09:05 PM   #8
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As to the failure, some amount of failure is expected unfortunately especially with a new product. Being that they are in KS and build them right there they handled this with some sense of urgency. I would expect a slight adjustment to the design to prevent this in the future. In the end they are only as strong as their weakest link which in this case appears to be a bolt. Guessing that bolt wasn't manufactured by B&W but rather a supplier. Either they increase the size of the bolt, change the load on the bolt or change suppliers. This is assuming it's just not a freak incident.

Short answer, I wouldn't assume this is cause for everyone to abandon their B&W hitches. I still love mine and have had no failures whatsoever. However I only have about 3,000 miles on mine in just over a year (about to put another 1K on over the next two weeks).
2014 Redwood 38BR, Fulltiming
2013 Ford F-350 CCSB 6.7L 4x4 SRW, B&W Companion Hitch, Air Bags
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Old 06-14-2014, 05:28 AM   #9
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My B&W has approximately 10k on it now & no problems & wouldn't part with it, yours looks like someone with a high torque impact got a little over zealous.
Danny & Linda
Former '13 FB owner
Currently rvless!
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Old 06-14-2014, 06:45 AM   #10
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The OP by Todd and Theresa noted that it seemed like the manufacturer was aware of this potential problem. If that is the case shouldn't they be initiating a recall

Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
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