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Old 07-25-2015, 02:18 PM   #11
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Sure would like to hear some encouraging response from ChristianM and Taylor about these issues! I hope they weren't sent to just find out what color of dishes we like with our Godiva interior.
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Old 07-25-2015, 06:38 PM   #12
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I think Christian & Taylor have been helpful, previously no one from RW was listening on here, if they've helped one person that's one more than before they showed up. And as I said a couple post ago, wait til after the rally, then see what happens.
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Old 07-25-2015, 09:19 PM   #13
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In my opinion I think the ladies are here more for marketing then helping with issues, but I do think that they will be able to get messages to the people that need to hear them. I'm with TT let's see what they say at the rally, with over 60 rigs I'm sure it will be a hot topic.
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Old 07-25-2015, 10:32 PM   #14
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I realize the rally is a "time stamp" per se, but with thousands of RW's on the road, you can see that it is sort of silly to attach any real meaning to "THE RALLY". I know we will probably never be able to go, its a big country, that doesn't mean we don't have a voice. If they start doing some regional rallies, that would be great, but again, it's a big country. These issues must be handled forthwith, and not wait for "THE RALLY". The rally is just one of many resources that RW has access to for gathering product information from owners. This forum and the other forum and owner's group are others. I am sure they are putting them to good use. I just don't want to see any more issues with owners not being able to get support on something they should have until they have a fit and "call the President of the company" and tell them that they better fix it or else. That's not warranty support, it's a FIGHT. It's very disheartening.

***AGAIN*** I have been very pleased with my warranty support from RW. I cannot fault them on it, yet. Having my bearings repacked in about 10 days at my expense, of course. We will be taking a good look at the brakes at that time.
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Old 07-25-2015, 11:15 PM   #15
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I agree with what you are saying BUT the Rally puts a large number of owns in front of Rw management. The people that got denied warranty by Rw may not have been denied at all but could be dealers just not wanting to fool with it. It's quite obvious Rw don't read this forum because people with 2015 units are complaining about the same things that poeple with 2012 did (are).
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Old 07-25-2015, 11:34 PM   #16
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That's certainly true, and a great opportunity for RW to "hear" them. For problems that are ongoing, it's best they go ahead and address them ASAP. They are NEVER going to make everyone happy, and they would go broke trying to. Good communication is key, for sure. As we all know, there are some people who refuse to accept a reasonable fix for anything, and you can never make them happy. This is just human nature, we must all remember to keep this in mind whenever we read about a disgruntled owner. On the other hand, if we see the same issue over and over and over again, then it makes one suspicious. I remain hopeful that RW has this in hand.
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Old 07-26-2015, 12:23 AM   #17
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I have had exemplary service from redwood. My dealer was good at the start and now will not return phone calls. They have also dropped the redwood line after ownership problems
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Old 07-26-2015, 05:43 AM   #18
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It's very simple to get dealer service ... Go to the dealer on a busy Saturday and hang out in the showroom, when the salesmen take people to look at redwoods follow them out and start telling your story of weeks of waiting for parts and service time once you buy ... Won't take long and somebody with whiskers will be seeing you are taken care of rather quickly ... I had to do that on a toy hauler I bought and after telling 3 potential customers of crap service my trailer got moved to the front of the line and everything got fix, even the things they said weren't covered.
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Old 07-26-2015, 05:30 PM   #19
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So far my experience with warranty issues has not been good. Luckily for me most of our issues have been minor and I have been able to fix my self. But I have been waiting for a new blind that was noted on the PDI back in Jnauary. I have gotten use to the blind being to short on the window. We have kept track of how many calls and people we have talked to on this right now it is 16 at the dealer and 12 from RW and I have gotten 8 responses saying we will get that right out to you. Yet still no blind. Decided I will call MFG in Ca and just buy the right one less stressful than dealing with RW.
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Old 07-26-2015, 07:21 PM   #20
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If they are still the shades by Irvine, those people were very pleasant to deal,with when I had to get new brackets for my rear shade.
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