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Old 06-30-2015, 08:37 PM   #1
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Tipping My Hat To Redwood

We've all heard the bad stories but I think the good ones need passed along as well......

Not long ago while camping I ran across a couple in a new Redwood MB. In our discussion he relayed to me that he was turned down by his dealer for a warranty issue which didn't seem right to me.

Today I heard back from him and Redwood is standing behind the warranty work to his satisfaction. To me it's always good news when a fellow RVer feels he's being dealt with fairly.

I tip my hat to Jim Lazzarino and the others at Redwood for doing the right thing and helping this guy
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Old 06-30-2015, 08:41 PM   #2
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It's also always great when someone takes the time to share GOOD news. :-) Thanks Dave!
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Old 07-01-2015, 02:53 AM   #3
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I can only say Kudos to Jim Lazzarino and his staff. More than once Jim has taken it upon himself to help me with an issue. I have been very pleased with his concern of his customers.
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Old 07-01-2015, 03:37 AM   #4
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This is the kinda stuff you love to hear while you're waiting for your new rig!!
positive, positive, positive...
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Old 07-01-2015, 03:50 AM   #5
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Good to hear and maybe the reason negatives stop coming are because of non-disclosure signatures
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Old 07-01-2015, 01:22 PM   #6
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No johnboytoo, I don't believe that to be the case. We sometimes forget that people who are happy rarely say so yet those who are not very often vent their frustration.

Is Redwood a good product, I believe so. Are thee problems, indeed. Could quality improve, absolutly. Are there better built 5'er, yes, for a price.

These are RV's, RV's are what they are yet they keep selling them faster than they can build them... the consumer has spoken.

We believe that we work within the current situation th=o make the Redwood experience the best we possibly can, to improve the product, both for the current owners as well as future owners.
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Old 07-01-2015, 01:51 PM   #7
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ok - but not in my experience
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Old 07-01-2015, 02:04 PM   #8
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Quote:
Originally Posted by 0nTheRoad View Post
No johnboytoo, I don't believe that to be the case. We sometimes forget that people who are happy rarely say so yet those who are not very often vent their frustration.
I have said that before: much easier to complain than to praise.

For the record, we love, love, LOVE our 2013 RL and the minor issues we have had were readily addressed by Redwood's customer service.

I do worry about amped-up production and potential changes in how service is handled. I worry when I hear about the problems people are having with their units. I am concerned with some other things I hear. But if I stick to only what I know to be fact based upon what Vaughan and I have personally experienced, I can only offer praise for the Redwood company.

Could Redwood make improvements? Absolutely! We would love to the see the IS and disc brakes become an option, if not standard. And could they please do something about that thing they call a mattress??

We still look at other RVs. We still go to the shows and scout out what's new. And we still have the weekly conversation about whether to go to a MH. But we keep coming back to how much we love "Tilda." Our Redwood has set the bar pretty high in my opinion.
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Old 07-01-2015, 02:15 PM   #9
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I too, look everyday online at Rvs to see if there is something out there that would convince me to swap out my Redwood. If I am willing to make a big jump in price I have found others I like but that is not in the cards for me. I have looked at almost all other fifth wheels and have not yet found a comparable fifth wheel that I would purchase over the Redwood. The look and the feel of the Redwood definitely surpasses the rest at this point. My plan is to make the Redwood the best RV for me. I will hopefully soon, add disk brakes and maybe beef up the suspension system. I will also be looking into the lifetime guaranteed roof. If I can work out any issues then I hope this will be an RV I will keep for a very long time.
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Old 07-01-2015, 02:30 PM   #10
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I would agree, I was a little frustrated in the beginning with our Redwood with the issues and problems we were having.
And yes I had to push to get Redwood to step up and get things corrected since the dealer was no real help but in the end Redwood did the right thing and all is well.
Like others have said, the Redwood product is a good product at its price point.
There are certainty some better built units available for a price, but if you go to the forums of the higher priced units and you will still see customers with quality problems and issues. (they are using many of the same component suppliers that Redwood is using)
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