Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-19-2018, 12:42 AM   #1
Site Team
 
piper guy's Avatar
 
Join Date: Dec 2012
Posts: 1,986
Great service from a company

Too many times we forget to post when we get exceptional service. Here's an instance of it

My faithful Surge Guard Pro from Southwire was almost 6 years old and has served faithfully outdoors it's whole life in everything from blizzards to 110 degrees and no shade. It's saved the coach from miswired electrical posts and assorted low and high power at least three times that I know of. About 4-5 weeks ago I noticed that the Arizona sun had finally finished off the faceplate.the unit still worked fine and you could read the digital display if you concentrated. The faceplate was a self adhesive part and is nòt a structural part of the unit.

Took a picture of it, looked up customer service for Southwire and sent an email asking if it was possible to get a new faceplate decal and window for the display. Remember, it is almost 6 years old and I wasn't expecting any type of "freebie". It didn't surprise me that the faceplate faded and looked bad, UV and time will do that.

Imagine my surprise when the next day I got an email from a very nice and friendly customer service manager who said " that shouldn't have happened. If you will send us the Surge Guard we will either repair or replace it". Figured I don't have much to lose, so sent it to them. Cost $27.00 to Priority Mail it.

Kerri, the customer rep, emils me the same day they received it and said that since it was the older model from two updates ago they were going to replace it and the new one would ship that day so the coach would be unprotected as short a time as possible.

I don't know about you all, but I consider that kind of customer relations amazing. Six years old, and something that I truly think they could have said "oh well" and they replace it at no charge ? Guess who I will forever recommend for a power guard system.
__________________
Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
piper guy is offline   Reply With Quote
Old 09-19-2018, 12:56 PM   #2
Senior Member
 
Ford truck guy's Avatar
 
Join Date: Jul 2015
Posts: 2,285
Quote:
Originally Posted by piper guy View Post
Too many times we forget to post when we get exceptional service. Here's an instance of it

My faithful Surge Guard Pro from Southwire was almost 6 years old and has served faithfully outdoors it's whole life in everything from blizzards to 110 degrees and no shade. It's saved the coach from miswired electrical posts and assorted low and high power at least three times that I know of. About 4-5 weeks ago I noticed that the Arizona sun had finally finished off the faceplate.the unit still worked fine and you could read the digital display if you concentrated. The faceplate was a self adhesive part and is nòt a structural part of the unit.

Took a picture of it, looked up customer service for Southwire and sent an email asking if it was possible to get a new faceplate decal and window for the display. Remember, it is almost 6 years old and I wasn't expecting any type of "freebie". It didn't surprise me that the faceplate faded and looked bad, UV and time will do that.

Imagine my surprise when the next day I got an email from a very nice and friendly customer service manager who said " that shouldn't have happened. If you will send us the Surge Guard we will either repair or replace it". Figured I don't have much to lose, so sent it to them. Cost $27.00 to Priority Mail it.

Kerri, the customer rep, emils me the same day they received it and said that since it was the older model from two updates ago they were going to replace it and the new one would ship that day so the coach would be unprotected as short a time as possible.

I don't know about you all, but I consider that kind of customer relations amazing. Six years old, and something that I truly think they could have said "oh well" and they replace it at no charge ? Guess who I will forever recommend for a power guard system.
That is great to hear Vaughan...
__________________
2020 F-350
2020 3991RD with-
17.5 Goodyear 114's , Titan Disc brakes, MorRyde 8K IS, Onan 6.5..
Ford truck guy is offline   Reply With Quote
Old 09-19-2018, 02:47 PM   #3
Senior Member
 
Highcountrybarry's Avatar
 
Join Date: Jul 2017
Posts: 129
Wow, above and beyond. I have a lot of Southwire tools, duty calls to buy more!
Highcountrybarry is offline   Reply With Quote
Old 09-19-2018, 04:44 PM   #4
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Thats a double success to me because Surge Guard was bought out by Southwire not too long ago. Many times that is the beginning of the end to personal customer service.

I have worked with Southwire several times to replace my surge suppression/transfer switch with an upgrade and they were more than responsive and at the rally the rep even came over to see how the job went on my coach.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 09-22-2018, 05:12 PM   #5
Senior Member
 
mhs4771's Avatar
 
Join Date: Jan 2012
Posts: 2,807
That's good to hear that the new Owners are looking out for customers. I had one of the original Portable Surge Guards and it was out of adjustment as it would trip out if the Voltage got into the high 120s. I contacted them an wanted to take it to their Factory to be adjusted and they wouldn't even talk to me. So I switched to the Progressive and been very happy.
__________________
Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
mhs4771 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 11:27 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×