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Old 02-25-2016, 02:01 AM   #1
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Off to the Factory I go

We are off to the Factory for the some warranty repairs - plus I am needing a "road trip". So for, they all seem to be very nice folks up there. Looking forward to the factory tour next week as well. Seems they might need the unit for 3 days vs my dealer needing it for 2-3 months. We are also looking forward to checking out the area (wish we could be there in Aug for the Rally) since I work in an Air Conditioning business in southwest Texas, no way to get off in the summer. Hope the weather is nice enough next week - I know its snowing today... I will give a report once we get back about the whole experience up there.
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Old 02-25-2016, 02:05 AM   #2
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Originally Posted by 830hvacman View Post
We are off to the Factory for the some warranty repairs - plus I am needing a "road trip". So for, they all seem to be very nice folks up there. Looking forward to the factory tour next week as well. Seems they might need the unit for 3 days vs my dealer needing it for 2-3 months. We are also looking forward to checking out the area (wish we could be there in Aug for the Rally) since I work in an Air Conditioning business in southwest Texas, no way to get off in the summer. Hope the weather is nice enough next week - I know its snowing today... I will give a report once we get back about the whole experience up there.
You will be very satisfied with their work at the service center. All are professional and dedicated to resolving any issues you are having. Hope the weather holds out for the trip.
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Old 02-25-2016, 02:46 AM   #3
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Headed for Factory in April Too!

We are taking ours to the factory in April also, warranty issue with cracked Gel Coat on rear of trailer. So far our contact with the factory has been very good, much better than our dealer.

Are you taking it to the main factory in Topeka, or is there another location you are going to?


Appreciate your feedback.

Thanks
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Old 02-25-2016, 03:00 AM   #4
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I believe there is only one service center in Topeka. It is relatively new. I have been to the old one back in 2014 and they were great!!! The one you will be going to is much larger and newer.
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Old 02-25-2016, 03:15 AM   #5
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I have made the trip to the new service center in October and again in December and excellent facility. Everyone I met there were very professional and do everything they can to make you feel welcome. Willing to go over and explain what they will do to correct the problems you are having. I listed my issues in another thread on here somewhere. I met with Gary and Troy and have nothing but good feedback for them. When I headed back to pick my rig up I had a new truck that I had not towed the RW with and they let me know on the phone that if any adjustments were needed they would get me on the road and not to worry. They also had me inspect all work that they had done to make sure I was happy with the repairs.

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Old 02-25-2016, 05:40 AM   #6
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Originally Posted by JT & BT View Post
We are taking ours to the factory in April also, warranty issue with cracked Gel Coat on rear of trailer. So far our contact with the factory has been very good, much better than our dealer.

Are you taking it to the main factory in Topeka, or is there another location you are going to?


Appreciate your feedback.

Thanks
Yes, we are going to the new place in Topeka on Hawpatch Dr. Google Maps street view only shows the front part of the building, where as earth view shows the new addition added to the back side. Good luck with your repairs!
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Old 03-14-2016, 04:57 AM   #7
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Update from my visit to the Factory for Service. Just got home yesterday, and I really need to update my "on-the-road" internet...

All the folks we dealt with were Great and seemed to Care about us and our concerns!!!

Tom W., who I dealt with by phone and email to get all my concerns to the Service Mgr. and get my appointment date set.
Sonia, in the front office, for giving us some suggestions about the local area, where to eat, where to go, etc. Thanks - food was Great..
Randy, who went over all our concerns plus a few minor things that came up during our travels to the factory.
Troy and Nick, for doing what needed to be done plus some extra things I did not even catch beforehand. Thank You Thank You!!!!
Overall we are very happy with all the work that went into our repairs, It was at the factory for 3 days although they were done about 2 1/2 days, they keep it another night so we could get an early start heading south - out of the freezing temps, so we could de-winterize the unit and use it on the way home. Our trip was about 3600 miles round trip (glad diesel is cheep about now) and got to visit family, friends, and some YouTube woodworkers I follow - along the way.
If anyone is interested in "My list of needed work" just let me know. (not sure how to post or might could just email it to you)
Also let me say our "one on one" factory tour was the highlight of our time up there, Thank you for taking time to "show us" how our unit was made! We even went to RV/MH Hall of Fame to see where RV'ing got its roots.

Thanks Indiana - We had a great trip! (Would love to go back "in season" and do more exploring in Topeka, Shipshewana, Middlebury & Elkhart, but loved the snow anyways)
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Old 03-14-2016, 05:10 AM   #8
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I'm jealous! I wanted to go to the service center the first year I had mine. I had minor things wrong and they talked me in to just taking it to the Dealer.
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Old 03-14-2016, 05:51 AM   #9
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Yep, My dealer was thinking of having it for about 2 months, once you drop if off - they keep it till the repairs are 100% complete. I did not want - lost RV'ing time - So I just took off from work and made a "Trip" out of it.. Would do it again if needed..
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Old 03-14-2016, 02:28 PM   #10
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Glad things went well! We attended the National Redwood Rally last year. The Redwood Service folks actually came out to the campground and completed service work while we attended the Rally. Troy and Nick worked on our unit...both were professional, friendly, and knowledgable! Also got to meet Randy. Meeting them was a "breath of fresh air' as compared to most of our experiences with Dealership Service Departments. BTW, I was born and raised in Indiana...they can keep the snow, I'll keep Texas!

Bob
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