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Old 10-09-2013, 10:31 PM   #1
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Can someone provide me with the current contact name and number for Redwood warranty? Every time I move I have to take the bed apart to unkink the washer hoses. I thought I had it resolved this last time (#4) and once again the beloved H20 error beep. I need someone to rectify.

Thanks

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Old 10-10-2013, 08:36 AM   #2
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I have had great success with Leonard Nielsen and Bill Hodge at Crossroads. Bill is bhodge@crossroadsrv.com and Leonard is lnielsen@crossraodsrv.com. Both are excellent at returning emails. I don't have the phone numbers available right now.
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Old 10-10-2013, 11:42 AM   #3
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The number I use is: 260-593-3850 and ask for Leonard Nielson - he has been great to work with as well as all the staff up there. We were at the service center last month and had great service. All is good!!
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Old 10-10-2013, 10:45 PM   #4
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Leonard has been moved to dealer customer service... just spoke with him today 10/10/2013 and that's what he told me.
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Old 10-10-2013, 10:53 PM   #5
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Things sure happen quick. I just was up there two weeks ago. Leonard was off for the week we were there, must have came back and got moved. Go figure.

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Old 10-10-2013, 11:06 PM   #6
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Redwood contacted me and put me in touch with Ron Howard. I am calling him tomorrow to see how we can get this resolved in the Wilmington, NC area.

Rick
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Old 10-15-2013, 08:46 PM   #7
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How do we go about scheduling a visit to the service center in Topeka, IN for warranty work and inspection? Do we just go through Warranty customer service?
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Old 10-17-2013, 07:07 PM   #8
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Quote:
Originally Posted by marandjwr
How do we go about scheduling a visit to the service center in Topeka, IN for warranty work and inspection? Do we just go through Warranty customer service?


To schedule a service appointment contact:

amiles@crossroadsrv.com or call 260-593-3850 ext 2407



Andi Miles is the service writer at the Crossroads Factory Service Center in Topeka, IN. If you email her with your list of work to be done, she can work out a date for you.

Other email:
parts@crossroadsrv.com
warranty@crossroadsrv.com

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Old 10-17-2013, 07:33 PM   #9
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She is wonderful, very helpful & accommodating.
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