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Old 11-04-2012, 12:40 PM   #1
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I have had issues with my keypad not locking or unlocking the deadbolt since I took delivery on my coach in July. This past week while my rig was getting winterized and a few issues addressed, my dealer ended up having to contact RVLock as they were unsuccessful in getting the keypad to work properly. I have to commend RVLock for their outstanding customer service and going above and beyond. RVLock not only shipped overnight a new keypad, but also included a new door handle as mine had chips in the paint. The new keypad they shipped did not work either. After a few hours of my dealer working direct with RVLock via the phone, it was determined that the 2nd pad they shipped was faulty. RVLock again shipped overnight a new keypad and this time included a new key fob for my inconvenience! The 2nd pad works great and I really like my new key fob!! Thank you RVLock for not only correcting my original problem, but for sending me a fob as a gesture of good will. That truly speaks volume of your organization and your attention to customer service!

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Old 01-03-2013, 01:00 PM   #2
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We picked up pur 36FB early November. Two weeks ago the keyless entry/keypad stopped working. There's no sound of the motor working at all. I suspect it's either a dead battery or the motor has gone out completely.



We plan on waiting to get it worked on at the delaer under warranty. Other suggestions? We're open to trying something simple.
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Old 01-03-2013, 01:22 PM   #3
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The easiest thing to try yourself is to replace the batteries in the handle (just need Phillips head screwdriver), but it's much more likely to be the keypad itself.



I've replaced mine after 4 months and now the second one is dead after 7 months. As was stated, RV Lock is a great company to work with, but they seem to be replacing the defective keypads with yet another keypad. Theyhad no explanation about what is causing the defect or what could be done to preempt another failure -andcouldn'texplain how the replacement will be anything different than the original.



I would love to know what the long-term plan for these keypads are. There are many members here who have had multiple failures and of course, the warranty is not "forever".



In the meantime, I wouldn't leave your key inside if I were you.
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Old 01-03-2013, 01:48 PM   #4
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I replaced the batteries in the keypad and cleaned the inside terminals with electrical contact cleaner. I did that about 7 months ago and so far all is good. You will find the keypad is allowing moisture inside the battery compartment. I found rusty residue and cleaned the terminals, replaced batteries. RVLock has been great to work with as they replaced one keypad and the door lock about 45 days after I purchased our coach. They also instructed me on how to program both locks to operate off of one key fob.
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Old 01-04-2013, 08:57 AM   #5
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Our RVlock keypad hasn't worked since the day we bought it. Tried to find a phone number on the little piece of paper they provided and also on their web site but couldn't find one. However, having had this rig for 6 months now, I have never had an opportunity to actually use the keypad. Seems a lot easier to just stick the key in the door.
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Old 01-04-2013, 09:40 AM   #6
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1.888.316.9899

support@rvlock.com
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Old 01-04-2013, 06:51 PM   #7
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Grandpa,

Thanks for the RV lock contact information. I have noted it in my paperwork and hope I don't need it.



Happy trails
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Old 01-04-2013, 07:14 PM   #8
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I guess we must be some of the lucky ones. Ours has worked since day one and we even ordered to extra keys and two key fobs. I just wish they had an LED indicator light when the motor was activated because I have terrible hearing (no high frequency hearing at all) I don't here the chimes or what ever sounds it makes upon completing an operation.
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Old 01-06-2013, 05:31 PM   #9
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I went out to check out the inside of ours today and the key pad didn't work and it was very hard to turn the key to get it unlocked. This will be the 3rd one on our's that needed replaced. Right now it's stored out back till spring. I'm going to wait till spring time or until we get it to warmer climate. Just wish they had a better keyless entry. This one is really starting to bug me.
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Old 01-07-2013, 09:18 AM   #10
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We must also be lucky. However you don't get much rain in Tucson so we have not had the water ingression problem others have faced. We still appreciate all the information we get from this forum as it alerts us to potential problems and what to do to fix them.
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