Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 02-14-2013, 08:15 PM   #21
Senior Member
 
Join Date: Feb 2012
Posts: 361
Well I think if Redwood has a rally this year I bet I know what one of the most talked about topic is going to be. I think it's a little disappointing to here what their doing. Just my 2 cents.
__________________
Chuck & Carol

Full Timers in our 2013 36FL with MoRryde 8000# IS suspension. Pulled by 2012 Sport Chassis with Hensley Trailer Saver Hitch.
UNDRPSI is offline   Reply With Quote
Old 02-14-2013, 09:40 PM   #22
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,407
I've always gone back to the factory for service because the factory was as close if not closer than my dealer. I've always been happy with the service the factory offered and I'm disappointed to hear of a change. However it would be better for everybody involved to have more service centers so the folks that aren't fortunate enough to be near the factory can still get reputable service.

I can only hope that Redwood works with the different Crossroads dealers so this service is available. Only time will tell but I find it hard to believe that Redwood would shoot themselves in the foot while their product reputation has grown. This wasn't my first RV and it won't be my last.....a few weeks ago I got to walk through a Prevost Liberty.....Ginny had a smile on her face I'll probably need an even bigger tool box
__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 02-14-2013, 10:16 PM   #23
Senior Member
 
Join Date: Jan 2012
Posts: 464
Careful Dave... those Prevost coaches are made up here in Canada.... factory tour will require a trip for you and the bride to the Great White....

__________________
2016 F-350 Crew Cab 4x4 Dually Diesel, 2013 38BR Office config with all options and upgrades but Ceiling Fan and Ice Maker.
BradPAjax is offline   Reply With Quote
Old 02-15-2013, 09:57 AM   #24
Senior Member
 
jlandon13399's Avatar
 
Join Date: Nov 2012
Posts: 202
I understand the need for "factory" service centers. They exist not only for the manufacturer to advertise, but also to help those customers that live in the area or are willing to travel to get repairs and maintenance done. If you are selling an international product as Redwood does, they need to develop a great dealer network that has the talent to do what the company service centers do. The dealer also needs to treat the customer just like the factory would treat them. This is not necessarily the case with all dealers. It is up to us as customers to inform the factory of dealers that do not work with their customers and insist on "factory" service no matter where we find ourselves.
__________________
Jack & Sheralyn Landon 2012 RW34SK 2010 F250 6.4L Diesel Crew Cab SRW W/Airlift Air Bags & Compressor Kit
jlandon13399 is offline   Reply With Quote
Old 02-15-2013, 10:20 AM   #25
Senior Member
 
jlandon13399's Avatar
 
Join Date: Nov 2012
Posts: 202
Sounds to me that the honeymoon is over. Thor is consolidating to reduce expenses as any manufacturer would. I hope Redwood/Thor continues to exceed customer's expectations when it comes to warranty repairs performed at their dealers.
__________________
Jack & Sheralyn Landon 2012 RW34SK 2010 F250 6.4L Diesel Crew Cab SRW W/Airlift Air Bags & Compressor Kit
jlandon13399 is offline   Reply With Quote
Old 02-15-2013, 10:35 AM   #26
Senior Member
 
5th_Time's Avatar
 
Join Date: Mar 2012
Posts: 1,136
Jack, I think you're right. To me, it seems to have startedgoing this way right afterthe rally in August - where Tom Montegueand other staff spoke confidentally about Redwood, its productsand its standing at Thor...



Now Thor seems to be merging their "high-end" manufacturerwitha clearly low to mid-range brand identity.That's a head scratcher... Wonder what happened??



Lastly, you can't help but speculate that owners with an open invitation for factory service (thus, bypassing the dealers warranty revenues) would cause a lot of complaining from the dealer base. Afterall, what dealer would wouldn't want to charge Redwood to resolve a list as long as Lillyputz presented? <grins>Edited by: 5th_Time
__________________
Mike & Pam '12 36RL, Kodiak Discs, 17.5" G114s H-Rated, SRE4000 w/HD Shackles, Joy Rider Shocks, Flex Air, 5.5 Onan, W&D, DW, 4 Scare Lights, (2) 6V Trojan T-145s; Progressive EMS-HW50C, Winegard DTV Sat, Sony/Denon 4K Home Theater, WiFiRanger EliteAC Pack, weBoost 4G-X Cell Booster.

2022 RAM 3500 Limited CC, LB, 4x4, DRW, Max Tow, Cummins HO, AISIN, 4.10, Mopar 30K w/OEM Prep, Transfer Flow 70gal Aux Tank/Toolbox.
5th_Time is offline   Reply With Quote
Old 02-15-2013, 02:27 PM   #27
Senior Member
 
jlandon13399's Avatar
 
Join Date: Nov 2012
Posts: 202
Redwood will not make it without an enthusiastic and supportive dealer base. We are lucky here in Tucson we have Lazy Days. The have a customer centric business attitude. I know they have gone overboard for me with my warranty issues including comping a nights stay in their RV park.
__________________
Jack & Sheralyn Landon 2012 RW34SK 2010 F250 6.4L Diesel Crew Cab SRW W/Airlift Air Bags & Compressor Kit
jlandon13399 is offline   Reply With Quote
Old 02-16-2013, 09:13 AM   #28
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,407

I think everybody needs to sit down, take a deep breath and have a stiff drink. When those folks started Redwood they did it with business knowledge of the RV world. Many of us decided to buy Redwood because of their innovative ideas of their knowledge of the RV industry.

Discounting the 1/2 truths I read on this forum, they still are charging ahead with innovating ideas. They made substantial investments to bring us new and different RV's that are changing the way that other RV companies have to compete. These knowledgeable folks now after 3 years of production aren't going to just throw their cares to the wind and restart another brand. That would simply be bad business. And these guys wouldn't have every gotten where they are without good business since.

As in any business, there can't be improvements without change. Seeing how they broke several molds when they created Redwood, I for one believe they these changes will turn out to be positive for all of the Redwood owners.

There will still be some bitching from some of the owners but I hope you consider the sources. The 2 main people on this sit that does all the bitching......I haven't read a single positive thing from them yet. That means, that no matter what RV they had they'd bitch about it, because that's simply what they do in life. In our society it's easier to get attention by complaining instead of problem solving and social media ( the internet) has now made that easier. Now these folks can bash, bitch and complain without having to prove their merit.

Happy Trails

Edited by: Dave&Ginny
__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 02-16-2013, 09:27 AM   #29
Senior Member
 
Oriana's Avatar
 
Join Date: Dec 2012
Posts: 1,257


Dave - well said. History proves that companies that remain stagnant will end up in a tail spin. To survive in the market today you must be innovative and embrace change. What worked for a fledgling company 3 years ago will not provide the customer service for over 1000 customer and a customer base that is growing daily.

I sent an enquiry to the website last night and had an email response from the General Manager within an hour. That is customer service and is indicative of a management team that values their customers.

Time for that stiff drink you mentioned.
__________________

Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
Oriana is offline   Reply With Quote
Old 02-16-2013, 09:47 AM   #30
Site Team
 
Blenhardt's Avatar
 
Join Date: Apr 2012
Posts: 696
Dave, thanks for your accurate and thoughtful post. The management at Redwood have started, from scratch, a very good product (One that is not without flaws-but a good one) that has been a resounding success. They are proud of Redwood and are committed to improving that product and the service department. Most of us are reluctant to endorse change but it can be for the better.
__________________
2013 Redwood 34SK, 2017 F350 Dually
Grain Valley, Mo
Blenhardt is offline   Reply With Quote
Old 02-16-2013, 09:57 AM   #31
Senior Member
 
jlandon13399's Avatar
 
Join Date: Nov 2012
Posts: 202
Dave,

Well said. I believe in the Redwood product and have had nothing but good experiences with warranty issues. The recent changes for factory service should have no effect on customers if they have a great dealer.
__________________
Jack & Sheralyn Landon 2012 RW34SK 2010 F250 6.4L Diesel Crew Cab SRW W/Airlift Air Bags & Compressor Kit
jlandon13399 is offline   Reply With Quote
Old 02-16-2013, 10:17 AM   #32
Senior Member
 
Happy Camper's Avatar
 
Join Date: Feb 2012
Posts: 429
I agree with Dave, and thanks to you for saying it. Bottom line: IF IT IS MADE BY MAN - IT WILL BREAK. Besides, without these issues here on Earth how could we appreciate the perfect RV at the perfect campsite in Heaven.

__________________
Happy campers - Kerry and Jere. 2010 Dodge 3500HD DRW with 5K ultimate airlift airbags and 2012 Redwood 36RE.
Happy Camper is offline   Reply With Quote
Old 02-16-2013, 10:31 AM   #33
Site Team
 
piper guy's Avatar
 
Join Date: Dec 2012
Posts: 1,986
As Dave and Jack said, I have to agree. As some of you know, this is my first foray into the world of RVing. It has been a dream for the last 15 years, a lot of planning, a lot of researching. We decided on the Redwood based on the quality of the construction (bunch of stuff that I wanted was included) and the beauty and practicality of the layout and decor (got Tracy's vote, and mine).







We have only used it a couple of times for a few nights as we purchased it in mid November and here in the Baltimore area, soon after that it got really cold. Our first longer trip will be in a few weeks when we go to the Outer Banks with a couple of friends.



I need to make a couple of points ~ I'm not totally new to the systems on the Redwood. I have more than 45 years of experience with boats and Yachts both as an owner and as a Captain. No matter the manufacturer, the first season or two is a "teething" one. I've run boats from Bayliners (entry level, decent quality but not spectacular) to larger Hatteras Yachts in the 70' plus range and costing millions of $$$. It didn't matter, first season included a bunch of items on the "punch list" and most times there was something that needed my attention. What mattered was the manufacturers response to issues and the customer service that followed. So far, what I see in Redwood is "Hatteras Style" service.



My coach is currently at the dealer I bought it from for a short list of stuff to be adjusted, etc. One of the things we mentioned when we bought it was the fact that with a King Bed (36RL, single slide), you lose the nightstands. I asked our salesman, who was great to deal with, if he could ask RW about the possibility of some kind of small shelf that would be out of the way to hold glasses, a water bottle, etc. When I dropped the coach off yesterday and the Service person went over everything with me, she said "oh, by the way, there's a box here from Redwood for you." There are two small shelves made in Cherry to match the woodwork. No charge from Redwood and she said they would be installing at no charge also. THAT is customer service. And that is how you keep customers.



You also keep customers by having, nurturing, and keeping qualified dedicatedpeople. I won't go into specifics, but for Redwood to lose some very, very good personnel over small issues is to me, a travesty.



Sorry for the long post, had to put in my $.02



__________________
Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
piper guy is offline   Reply With Quote
Old 02-16-2013, 11:10 AM   #34
Senior Member
 
jlandon13399's Avatar
 
Join Date: Nov 2012
Posts: 202
Vaughan,

Very well said. Your experience with Redwood has been as positive as mine. Good luck with your trip to the Outer Banks!!
__________________
Jack & Sheralyn Landon 2012 RW34SK 2010 F250 6.4L Diesel Crew Cab SRW W/Airlift Air Bags & Compressor Kit
jlandon13399 is offline   Reply With Quote
Old 02-16-2013, 11:15 AM   #35
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,407

Quote:
Originally Posted by Happy Camper
I agree with Dave, and thanks to you for saying it. Bottom line: IF IT IS MADE BY MAN - IT WILL BREAK. Besides, without these issues here on Earth how could we appreciate the perfect RV at the perfect campsite in Heaven.

amen
__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 02-16-2013, 11:23 AM   #36
Senior Member
 
Rick's Avatar
 
Join Date: Oct 2012
Posts: 185
Vaughn, I could not agree more. I used to be the General Manager for an outfit called Cruisers Yachts and then ran a North Carolina operation for Rampage Sport Fishing Yachts. Lots of the same issues. It came down to how you handled them. Our (my) motto was "exceed expectations". I certainly hope Redwood continues to set the bar high on customer satisfaction. As owners, we are after all, the best ambassadors the company can hope for.

Happy Camping!
__________________
2013 36 RW RL all options.2011 F 350 King Ranch DRW
Rick is offline   Reply With Quote
Old 02-16-2013, 12:04 PM   #37
Senior Member
 
Campers's Avatar
 
Join Date: Mar 2012
Posts: 427
Dave
You said it all. Thanks
__________________
Bud & Lois
Campers is offline   Reply With Quote
Old 02-28-2013, 09:25 AM   #38
Senior Member
 
SueMar's Avatar
 
Join Date: Aug 2012
Posts: 185
Just tried to reach Brian and was told that he's "no longer with us". Now when you call, you're just transferred to a tech. On the plus side, the one I spoke with, Don, was very helpful
__________________
Marty & Suzanne
SueMar is offline   Reply With Quote
Old 02-28-2013, 10:32 AM   #39
Senior Member
 
jlandon13399's Avatar
 
Join Date: Nov 2012
Posts: 202
What is going on with the service techs?
__________________
Jack & Sheralyn Landon 2012 RW34SK 2010 F250 6.4L Diesel Crew Cab SRW W/Airlift Air Bags & Compressor Kit
jlandon13399 is offline   Reply With Quote
Old 02-28-2013, 10:50 AM   #40
Senior Member
 
Retired educators's Avatar
 
Join Date: Sep 2012
Posts: 178
So, does anyone know what happened with Brian?
__________________
2016 38 RL, tan and burgundy, H rated tires on 17.5 rims, disc brakes, washer and dryer, residential refrigerator, MorRyde IS, 2015 GMC 3500 HD Denali,Duramax DRW, 4x4, Firestone air bags
Retired educators is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 09:17 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×