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Old 06-28-2013, 02:01 PM   #1
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A few weeks ago my LCD panel went out on my "Level Up" system. The screen went dark but the system actually still worked so I wasn't overly concerned about it. Yesterday as I walked past my trailer I heard a familiar beeping sound. As I tracked the beeps, I found it was coming from the leveling system. This was the same beep that the unit omits when it's done leveling. To get the system to stop beeping I reached through the back side and unplugged it.

This morning I was on the phone with Ron at the factory and their phones must have gone out before I was able to relate to him what the problem was. After a several unsuccessful phone attempts I ended up emailing Andy and he came to the rescue by emailing the team for me.

It's never a question of "if something breaks" that matters. More importantly the question is "how do they handle it when something breaks". I called my dealer and all I got from the service department was "ya we don't have those in stock". No other solutions were offered.

Redwood once again has surpassed my expectations.
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Old 06-30-2013, 12:06 PM   #2
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So Dave, what was the fix?
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Old 06-30-2013, 12:19 PM   #3
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Quote:
Originally Posted by atom ant
So Dave, what was the fix?
Ron called me from the service center and apologized for their phones going out. I then got several emails making sure that I was well taking cared of. The part gets in the mail on Monday and I should have it Tuesday.

The whole Redwood team was concerned and worried that I was stuck in a campground. Luckily the rig was parked in my driveway. I believe I could have ran some jumper wires and gotten on the road if it was an emergency.

It was refreshing to hear that they were as concerned as I was about the situation, unfortunately I didn't get the same enthusiasm from the dealer.
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Old 06-30-2013, 12:22 PM   #4
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Very cool.

So are they sending the whole control unit?
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Old 06-30-2013, 12:38 PM   #5
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Quote:
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Very cool.

So are they sending the whole control unit?
YES ....The control panel just snaps in place and has one plug on back.
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Old 06-30-2013, 01:42 PM   #6
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I got a similar reaction from Redwood when my spring came apart at the campground. They jumped through hoops to get me a spring because they knew I was stranded.
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Old 06-30-2013, 06:26 PM   #7
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Quote:
Originally Posted by Dave&Ginny
Quote:
Originally Posted by atom ant
So Dave, what was the fix?
Ron called me from the service center and apologized for their phones going out. I then got several emails making sure that I was well taking cared of. The part gets in the mail on Monday and I should have it Tuesday.

The whole Redwood team was concerned and worried that I was stuck in a campground. Luckily the rig was parked in my driveway. I believe I could have ran some jumper wires and gotten on the road if it was an emergency.

It was refreshing to hear that they were as concerned as I was about the situation, unfortunately I didn't get the same enthusiasm from the dealer.




Dave,

Glad to hear that the Redwood folks are still keeping up the good customer service.

Guy

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