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Old 04-03-2015, 02:31 AM   #1
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Our rear bedroom window shade fell

During our move from Montgomery TX to San Marcos TX, our rear bedroom window shade fell.
It is quite a large shade and only held on by only two clips.
One of the clips had the rivet that holds the bracket together pull apart then the shade tore the other bracket apart.
There is a lot of bounce it the rear of most long 5th Wheels, so I am not surprised one of the two shade brackets failed.
A shade that big needs at least 4 bracket to support that much weight.
I called Redwood / Crossroads customer service and got nowhere, they told me to call the dealer and get them to order the brackets.
I called Lazy Days and told them I could send pictures of the broken brackets, and could they order them since I already had a appointment in early May to get the rear Heat Pump fixed that has not worked since they pulled the rear A/C and repaired the water leak.
They told me they would not order the brackets until I arrived for the May appointment

Guess I will take pictures tonight and send another nasty email with pictures to everybody at Lazy Days and Redwood and see what I can shake loose and can get done.
Not a hard repair, just need the brackets
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Old 04-03-2015, 02:51 AM   #2
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Quote:
Originally Posted by rob_fla View Post
During our move from Montgomery TX to San Marcos TX, our rear bedroom window shade fell.
It is quite a large shade and only held on by only two clips.
One of the clips had the rivet that holds the bracket together pull apart then the shade tore the other bracket apart.
There is a lot of bounce it the rear of most long 5th Wheels, so I am not surprised one of the two shade brackets failed.
A shade that big needs at least 4 bracket to support that much weight.
I called Redwood / Crossroads customer service and got nowhere, they told me to call the dealer and get them to order the brackets.
I called Lazy Days and told them I could send pictures of the broken brackets, and could they order them since I already had a appointment in early May to get the rear Heat Pump fixed that has not worked since they pulled the rear A/C and repaired the water leak.
They told me they would not order the brackets until I arrived for the May appointment

Guess I will take pictures tonight and send another nasty email with pictures to everybody at Lazy Days and Redwood and see what I can shake loose and can get done.
Not a hard repair, just need the brackets
Rob
I had the same thing happen to our large rear roller shade when we first brought it home from the dealer. The large rear shade only had 2 brackets holding it. The spring loaded clip on them was plastic and broke. I contacted the dealer and he ordered replacements for them. I also had him get me an extra 6 for future. I was pleasantly surprised when they arrived as they are now all metal and heavier built than the originals. I also added 2 extra to the 8 ft blind for a total of 4. I agree with you that they should have had more from the factory. No problems since
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Old 04-03-2015, 04:22 AM   #3
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I agree Shane, the big shade needs 4 brackets.
So far I am not impressed with Lazy Days customer service, after the last trip to get the rear bedroom water leak fixed (they had to remove the Rear A/C and replace the gasket due to wiring between the gasket and roof) our heat pump has not worked since.
I called the customer service rep I worked with several times and left voice mails, she never called me back, finally just pawned me off to a scheduling person that scheduled a return repair trip a month later.
Now this issue with the brackets, I tried to get them to order them so they would be there when we returned for the heat pump repair, nope cannot order them till you arrive in May.
I guess they expect us to sit several weeks and wait for the brackets to arrive.
Even sending pictures of the broken brackets they will not order till we show up.

Guess Lazy Days is like the government, no common sense or real customer service. I was afraid of this when I bought from them, I guess now we are just a number and do not have any customer care / or concern.
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Old 04-03-2015, 06:29 AM   #4
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It is a little ridiculous!

We also had our shade fall--luckily ours fell in 2014. As of Jan.2015, Redwood won't send repair part directly to owners. I sent Redwood multiple pictures and they sent us several replacement clips, so we were able to fix it ourselves. So ridiculous that they only put 2 clips on that large shade... and now everything requires a dealer, an appointment and a huge hassle.
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Old 04-03-2015, 12:45 PM   #5
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We also had our shade fall--luckily ours fell in 2014. As of Jan.2015, Redwood won't send repair part directly to owners. I sent Redwood multiple pictures and they sent us several replacement clips, so we were able to fix it ourselves. So ridiculous that they only put 2 clips on that large shade... and now everything requires a dealer, an appointment and a huge hassle.
This sure does not sound like a company that caters to Fulltimers
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Old 04-03-2015, 04:17 PM   #6
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Are you trying buy the clips, or have them covered under warranty. If you are just wanting to buy, the Dealer is way out of line telling you that.

For warranty, I was getting the same Jazz from our local dealer until they had a change in regime. The new "Redwood Warranty" specialist has been super and orders me parts with Redwood approval just through text pics. Sometimes I have to bring in the old ones, sometimes not, but the Redwood never leaves the barn.

I only hope he is still there this spring.
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Old 04-03-2015, 07:59 PM   #7
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Have you had Redwood send you parts after January this year? If yes, who are you talking to? Are you dealing with Redwood directly or the dealer? I heard Denver dealer has gone through many changes and is suppose to have major improvements now. Hopefully, that will help when we are in town.
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Old 04-03-2015, 09:23 PM   #8
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Have you had Redwood send you parts after January this year?
Ha - I haven't even seen my Redwood since November, let alone order anything for it.

I'll send you the contact IM when I find it. All of the orders had to go through him, not Redwood. I don't think you can talk direct to Redwood anymore about parts.
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Old 04-04-2015, 05:07 PM   #9
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If you had too, how about ordering parts directly from the Shade MFR?
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Old 04-04-2015, 06:56 PM   #10
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Robert I agree with M&A. Had that problem with my Maxx air fan & called them directly, they sent parts free.
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