Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-09-2015, 01:51 PM   #21
Senior Member
 
rob_fla's Avatar
 
Join Date: Jan 2014
Posts: 1,674
I agree, Lazy Days is so big you can easily get lost in the shuffle, for a newbie it is very easy to get overwhelmed there !!!

I also agree, not much follow up after the sale, it is such a high volume dealership they have to move on to the next prospect and turn them into a customer.
__________________
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch

rob_fla is offline   Reply With Quote
Old 04-09-2015, 02:17 PM   #22
Site Team
 
hoosierguy's Avatar
 
Join Date: Nov 2011
Posts: 1,340
It is somewhat amazing to me about the lack of customer appreciation exhibited by many RV dealerships. It is just incredible. It is almost as though that many dealerships hope they never see the customer again after making the sale.
__________________
Guy & Phyllis
2012 RW36RL,DualA/C,KodiakDiskBrakes,TrailAir Tri-Glide,GY_G614's,Roadmaster Comfort Ride Slipper Spring Suspension
2011Dodge3500Laramie,CrewCab,4x4,SRW,Michelins, LongBed,6.7LCTD,3.73,PullRiteSuper5th20.5KHitch, BlueOxBedsaver

hoosierguy is offline   Reply With Quote
Old 04-09-2015, 05:44 PM   #23
Senior Member
 
rob_fla's Avatar
 
Join Date: Jan 2014
Posts: 1,674
Yep, service is a sideline / non-profit center for most dealers.
What drives the bottom line is sales, not service.
__________________
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch

rob_fla is offline   Reply With Quote
Old 04-09-2015, 11:04 PM   #24
Senior Member
 
mhs4771's Avatar
 
Join Date: Jan 2012
Posts: 2,807
That's the reason I found a Service Center at Home Base in Western New York, that only does Service and Custom Remodeling no Sales. So to stay in business they have to do a good job and take care of their Customers.
__________________
Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
mhs4771 is offline   Reply With Quote
Old 04-17-2015, 01:43 AM   #25
Senior Member
 
Join Date: Apr 2015
Posts: 111
I just experienced the same thing with our new 39MB. Our coach is only two months old and the back window shade fell sometime during our trip from Arizona to Oklahoma. I agree two brackets will never hold that shade. By the way it is ridiculous that parts can't be obtained from the factory. I just traded in my Landmark and it was always easy to deal with there "customer service". Wake up REDWOOD!
slideone is offline   Reply With Quote
Old 04-17-2015, 01:57 AM   #26
Senior Member
 
rob_fla's Avatar
 
Join Date: Jan 2014
Posts: 1,674
The Factory shipped me 8 Complete Bracket Assemblies and 8 additional Clip Assemblies that pop rivet on the L brackets.
Just have to get the right person in Customer Service.
__________________
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch

rob_fla is offline   Reply With Quote
Old 04-17-2015, 02:02 AM   #27
Senior Member
 
Join Date: Apr 2015
Posts: 111
Hopefully Camping World is getting mine shipped to me soon. Customer service informed me only dealerships can get parts as of January 1st.
slideone is offline   Reply With Quote
Old 04-17-2015, 02:05 AM   #28
Senior Member
 
rob_fla's Avatar
 
Join Date: Jan 2014
Posts: 1,674
If that is the new policy for Redwood, it is not a good one for fulltimers.

We need to bring this up at the Redwood Rally in August.
__________________
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch

rob_fla is offline   Reply With Quote
Old 04-17-2015, 02:16 AM   #29
Senior Member
 
Join Date: Apr 2015
Posts: 111
Agreed, see you there.
slideone is offline   Reply With Quote
Old 04-17-2015, 07:38 PM   #30
Senior Member
 
Join Date: Jul 2013
Posts: 370
Quote:
Originally Posted by rob_fla View Post
I agree, Lazy Days is so big you can easily get lost in the shuffle, for a newbie it is very easy to get overwhelmed there !!!

I also agree, not much follow up after the sale, it is such a high volume dealership they have to move on to the next prospect and turn them into a customer.
I don't have a lot of faith in Lazy Days (at least in Tucson), I had a dead furnace on an older RV and they tried to repair it. The tech was a "parts changer", first he changed the motor (after getting a second one from California, the first replacement one arrived DOA and they had no stock in inventory), didn't solve the problem, I couldn't wait in Tucson any longer and went to Al's RV in Yuma, they came out to our lot, diagnosed the problem by reading the LED's on the main board and replaced a sub board in about 10 minutes with a new one that was on the truck, fixed the problem. I made some noise and Lazy Days did refund my money for the "non work" however.
__________________
2013 Redwood 36RL, 2011 F-450, Sat Internet, Sat TV
almcc is offline   Reply With Quote
Old 04-17-2015, 08:05 PM   #31
Senior Member
 
rob_fla's Avatar
 
Join Date: Jan 2014
Posts: 1,674
I guess we will see how we are handled in a couple of weeks when we return to Lazy Days for repairs to the Heat Pump that has not worked since they removed the A/C Unit to fix the water leak. (Wire under A/C gasket at factory assembly, guess the rain booth was not working that day )
We have an appointment on May 6th to get it corrected.
__________________
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch

rob_fla is offline   Reply With Quote
Old 04-17-2015, 08:15 PM   #32
Senior Member
 
Join Date: Apr 2015
Posts: 111
Yeah, I guess the rain booth was doa when ours went through, we had a leak yesterday coming in through the antenna shaft. I will go into repair mode when it dries up.
After full timing for a year I just try to fix everything myself, usually at my expense as most dealers don't understand "full-time rving". With the exception of Camping World Mesa, I got some extraordinary service out of them.

What part of the world are you in now?
slideone is offline   Reply With Quote
Old 04-17-2015, 08:25 PM   #33
Senior Member
 
rob_fla's Avatar
 
Join Date: Jan 2014
Posts: 1,674
Same here, most of the warranty repairs I have done myself.
I was not in the mood for pulling the A/C unit and replacing the foam gasket
I would agree with most dealers not understanding Fulltiming, they think you should leave it for a week or so for minor repairs.
The antenna leak is most likely the rubber boot on the cable, ours came off and leaked.
I put some sealer / adhesive on the inside of the boot and put it back on the antenna head, no more leak.
We are in Tallahassee, FL currently taking care of some business, we head to Tampa FL on the 28th of this month.
__________________
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch

rob_fla is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 12:14 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×