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Old 04-04-2013, 09:03 AM   #1
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Extremely frustrated. Within the last day or two I recall reading something about a siphoning issue with the fresh water tank. I've searched and searched but have had no luck. Last weekend while filling the fw tank, I noticed water had begun to run out of a white hose on the underbelly of the coach. It eventually stopped but I'm wondering if this is a sign of that siphoning issue. Any thoughts or direction to a particular thread? Thanks.
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Old 04-04-2013, 09:45 AM   #2
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I believe it was one of Dave and Ginney's threads.
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Old 04-04-2013, 10:27 AM   #3
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Tom, it was my thread (among others). Check the archive.



Anyway, after I picked up my '12 RL, I spent the next few outings at private campgrounds attached to city water. The first time I tried to drycamp and fill my fresh water tank, almost the whole tankful drained out the overflow. No one on the forum had noted anything about the problem yet.



It turned out that there was a problem with siphoning with the units and I had Redwood repair it at the service center last August. The fix was to extend the overflow hose above the floor behind the wall in the basement and put a loop in the hose before sending it back down through the bellypan. That breaks the siphon.Edited by: 5th_Time
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Old 04-04-2013, 10:38 AM   #4
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Do you think Redwood engineers read these forums and make repairs as they go. It would be nice if they did. It would keep everybody from going through the same problems and eventually Redwood would be the best RV made.
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Old 04-04-2013, 11:00 AM   #5
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Quote:
Originally Posted by Buddy
Do you think Redwood engineers read these forums and make repairs as they go. It would be nice if they did. It would keep everybody from going through the same problems and eventually Redwood would be the best RV made.
Are you kidding. That would slow the assemble line down about 90 sec. Can't have that.

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Old 04-04-2013, 12:40 PM   #6
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They did fix mine but to be sure I put a valve on the end of mine. I just make sure I keep the valve open when I fill the tank. I haven't had any problems yet.
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Old 04-04-2013, 12:52 PM   #7
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Quote:
Originally Posted by Buddy
Do you think Redwood engineers read these forums and make repairs as they go. It would be nice if they did. It would keep everybody from going through the same problems and eventually Redwood would be the best RV made.


Your sentiments indicate some good thinking and logic, but, unfortunately the RV industry in general is extremely cost competitive. It would take a full time position to track, evaluate and analize the issues brought up on the forumsand determine which ones to respond to, or, which ones to ignore. My impression in discussing this first hand with a Redwood representative in 2011 was that they gave very little attention to the forum. That is unfortunate to say the least. This is not just a mentality singular to Redwood but rather one that pervades the industry. I believe that Redwood (when Brian Emmons headed up Customer Service)has tried to respond to specific customer issues up to now. I hope that the new Crossroads Service Center is as customer centric as was Brian Emmons.



The one forum that I have seen where company folks (including the president) did monitor their forumand respond to customers comments directly was the NUWA Owners Forum (Hitchhiker owners). Their product was at least as well made, if not better than, Redwood's product, but, those RVs cost$15,000. to $20,000. more thancomparable Redwood models (and by the way, their product still had their share of problems too). That company is now only in the service business. As of last fall, they no longer are building new 5th wheels; they just were not getting enough orders to maintain factory operations.



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Old 04-04-2013, 12:56 PM   #8
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Quote:
Originally Posted by 5th_Time
Tom, it was my thread (among others). Check the archive.



Anyway, after I picked up my '12 RL, I spent the next few outings at private campgrounds attached to city water. The first time I tried to drycamp and fill my fresh water tank, almost the whole tankful drained out the overflow. No one on the forum had noted anything about the problem yet.



It turned out that there was a problem with siphoning with the units and I had Redwood repair it at the service center last August. The fix was to extend the overflow hose above the floor behind the wall in the basement and put a loop in the hose before sending it back down through the bellypan. That breaks the siphon.

I guess I don't get it. When you filled up your tank, it ran out the bottom? Is there an obvious problem that I may not be aware of? I have filled the tank and "tested" without issues.
Thank you.
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Old 04-04-2013, 12:59 PM   #9
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What's the purpose of this drain hose? The fill port should act perfectly fine as a pressure relief...if this is the purpose of the lower hose.
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Old 04-04-2013, 01:03 PM   #10
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It's a white hose with no end that protrudes through the belly skin in the area of the service center. That's all I know and as I said above I don't understand what purpose it could serve.
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