Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-15-2012, 10:39 AM   #1
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,407
I'm at the factory today getting my "slide-in-slide" fixed along with a few other things. Although I had to drive 5 hours to get here, I'm impressed with the service and how helpful the folks are at the factory. It's been well worth the trip!

I finally got to meet Brian, who has been so helpful over the last couple of months answering questions. Linda, who is (the happy voice on the phone) works along with Brian in the office and Ron, the guy assigned to fixing my problems. All of them have treated me like I owned the place and their determination to fix any issues without hesitation as been wonderful.

My last RV was made by Forest River and if it needed warranty work, the first challenge was to prove it wasn't my fault something broke. Here at Redwood, no questions were asked, they simply apologized for the issue and then determined the best fix for it. It's nice to have a RV company with people that care.


__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 08-15-2012, 11:24 AM   #2
Junior Member
 
Join Date: May 2012
Posts: 11
thats very comforting to know do they also do annual inspections there to
__________________
aaron
l.u.219welder is offline   Reply With Quote
Old 08-15-2012, 01:28 PM   #3
Site Team
 
hoosierguy's Avatar
 
Join Date: Nov 2011
Posts: 1,340
Quote:
Originally Posted by Dave&Ginny
I'm at the factory today getting my "slide-in-slide" fixed along with a few other things. Although I had to drive 5 hours to get here, I'm impressed with the service and how helpful the folks are at the factory. It's been well worth the trip!

I finally got to meet Brian, who has been so helpful over the last couple of months answering questions. Linda, who is (the happy voice on the phone) works along with Brian in the office and Ron, the guy assigned to fixing my problems. All of them have treated me like I owned the place and their determination to fix any issues without hesitation as been wonderful.

My last RV was made by Forest River and if it needed warranty work, the first challenge was to prove it wasn't my fault something broke. Here at Redwood, no questions were asked, they simply apologized for the issue and then determined the best fix for it. It's nice to have a RV company with people that care.


Dave,



Your comments are great to see. I have been thinking that if and when I need service again, I will try to have it done at the factory rather than the dealer. The factor is only about 1 1/2 hours from where I live whereas the dealer is 2 1/2 hours away. I may take our coach into the factory this fall to have the annual inspection re-done. I am not really sure that the dealer did anything other than mark the inspection label on the storage door by the docking center. I would like to have seen a check off list indicating what was checked.



Hope to see you at the rally next week on Thursday evening. I will be driving to campground after work to visit with everyone for a couple of hours on Thursday evening and then meeting you at the factory on Saturday. Do you know what time the group is gathering at the factory on Saturday?



Guy

Edited by: hoosierguy
__________________
Guy & Phyllis
2012 RW36RL,DualA/C,KodiakDiskBrakes,TrailAir Tri-Glide,GY_G614's,Roadmaster Comfort Ride Slipper Spring Suspension
2011Dodge3500Laramie,CrewCab,4x4,SRW,Michelins, LongBed,6.7LCTD,3.73,PullRiteSuper5th20.5KHitch, BlueOxBedsaver

hoosierguy is offline   Reply With Quote
Old 08-15-2012, 01:45 PM   #4
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,407
Guy,

I don't know the plans for the rally. I'll be there Thursday night hopefully by around 5:30 if I can get away from the office on time. See ya there


__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 08-15-2012, 01:56 PM   #5
Senior Member
 
COLJDM's Avatar
 
Join Date: Jan 2012
Posts: 567
Guy, factory tour beginins at 0900 on Sat. Moors cocktail hour begins 5:30 pm on the 23d, site c45, see you there.
__________________
John and "Sam"
COLJDM is offline   Reply With Quote
Old 08-15-2012, 06:49 PM   #6
Member
 
fdmckee's Avatar
 
Join Date: Nov 2011
Posts: 39
Dave--

I'm so glad to hear that you are pleased with the factory service. We are travelling to Indiana from Vancouver, WA and have a service and repair appointment on Sept. 27th. They are going to do our one year inspection and check out some other issues. We are hoping to take the tour while we're there and also hope to be able to meet Brian and the rest of the crew. We've had nothing but wonderful experiences with Redwood over the phone and they are so willing to get what we want done.

Wish we could make the rally and be able to meet all of you, but we're still working until Aug. 31st. Then it's "FREEDOM"!!!!!



Safe Travels To All!!



Fred & Danette

__________________
Fred & Danette
2 Furry Babies/Teddy & Gidgit
'12 Redwood 36RL
'12 Ford F350 SD Fx4
fdmckee is offline   Reply With Quote
Old 08-15-2012, 11:02 PM   #7
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,407
Fred,

sorry we won't be able to meet at the rally. I'm sure as this family of RV'ers grow we'll have a chance meet in the future.

dave


__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 08-16-2012, 03:57 PM   #8
Member
 
fdmckee's Avatar
 
Join Date: Nov 2011
Posts: 39
Looking forward to it Dave!!
__________________
Fred & Danette
2 Furry Babies/Teddy & Gidgit
'12 Redwood 36RL
'12 Ford F350 SD Fx4
fdmckee is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 12:16 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×