I'm at the factory today getting my "slide-in-slide" fixed along with a few other things. Although I had to drive 5 hours to get here, I'm impressed with the service and how helpful the folks are at the factory. It's been well worth the trip!
I finally got to meet Brian, who has been so helpful over the last couple of months answering questions. Linda, who is (the happy voice on the phone) works along with Brian in the office and Ron, the guy assigned to fixing my problems. All of them have treated me like I owned the place and their determination to fix any issues without hesitation as been wonderful.
My last RV was made by Forest River and if it needed warranty work, the first challenge was to prove it wasn't my fault something broke. Here at Redwood, no questions were asked, they simply apologized for the issue and then determined the best fix for it. It's nice to have a RV company with people that care.