Reply
 
Thread Tools Display Modes
 
Old 11-07-2018, 07:01 PM   #1
Member
 
GCAKIA's Avatar
 
Join Date: Dec 2012
Posts: 42
Door Problems Again!

I'm about to have my second door replaced on my 2015 39 MB. The hinges are coming off. The door seems warped and won't close properly. When we finally get the door shut, there's about a half inch opening all along the top of the door.

Dealer believes this door can, again, be replaced via warranty. My concern is that Redwood seems to be fixing the symptom and not the root cause of the problem. I don't know what the root cause is, unless it's the hinges or the type of metal used in the door that allows it to warp.

I hate the thought of being in this same situation 2 years down the road where for the life of the RV, we need to plan on replacing the door every two years.

Dealer tells me that Redwood has replaced an awful lot of doors, but doesn't seem to have a solution for the what's causing the problem to begin with.

Any ideas or other experiences anyone has to share? I'm now getting a name and phone number for Redwood customer service to see if a customer can get some feedback that would make me more comfortable with Redwood as a manufacturer.
__________________
Gary and Karen
Denton, Texas
2012 Ford F-350 (4X4 dually)
2015 Redwood RV (39MB)
GCAKIA is offline   Reply With Quote
Old 11-07-2018, 11:31 PM   #2
Senior Member
 
xtasee's Avatar
 
Join Date: Oct 2015
Posts: 451
When I ordered my 2017, I requested that it not be built with the friction hinges. There was a new one on the lot that was almost impossible to close. I knew that it would get damaged just the way you had to slam it shut with a great deal of force. I have a friend with a 2018 Bighorn and it is the same way...

My 2017 has regular hinges and closes with the touch of a finger and has the old style retainer to hold it open mounted on the coach.

I am not sure if that was a production change, or if they listened to my request on the build. My opinion is that the friction hinge is the problem behind the door issue. YMMV
__________________
Larry, Stephanie Park City, Utah
2017 31SL King, 8K axles, Disc Brakes,17.5 Goodyear H tires,BU Camera,5.5 Onan, Heated HT pads, Two Uniguard Awnings, Slide Toppers, 2000w PSW inverter
xtasee is offline   Reply With Quote
Old 11-07-2018, 11:59 PM   #3
Senior Member
 
Char & Steve's Avatar
 
Join Date: Nov 2014
Posts: 998
A year after our purchase RW had to replace both our doors. We do have the friction hinge that I hate but since replaced have had no problems. Ours was not falling apart but it was because of very poor workmanship on not installing straight.

Service center did a fantastic job on the replacement and matching all the paint.

Steve
__________________

2014 Redwood 36FL and 2015 GMC Denali 3500 DW Duramax
Char & Steve is offline   Reply With Quote
Old 11-08-2018, 05:32 PM   #4
Senior Member
 
GTXRAS's Avatar
 
Join Date: Mar 2015
Posts: 203
We had our door changed and as soon as they were done you could see the friction hinges pulling it apart. We got the hinges changed to the non-friction at the service center a couple months later and have not had any issues. That was over 2 years ago.

Rick
__________________
2015 Ram 3500 SLT Mega Cab DRW, SS Nerf Bars, Andersen Ultimate Hitch, ATTA Freedom Fill System
Living Full Time in a 2015 39MB Tan & Burgundy Urban Clay/Caramel, Wineguard Dish, Res Fridge & Induction Cook Top, myRV Linc Remote, MorRyde SRE 4000, Titan Disk Brakes, 17.5 Goodyear G114's
GTXRAS is offline   Reply With Quote
Old 11-08-2018, 07:36 PM   #5
Member
 
GCAKIA's Avatar
 
Join Date: Dec 2012
Posts: 42
Here's some pictures of the door and hinges. You may need to click on the image to get it upright.
IMG_1920.jpg

IMG_1938.jpg
__________________
Gary and Karen
Denton, Texas
2012 Ford F-350 (4X4 dually)
2015 Redwood RV (39MB)
GCAKIA is offline   Reply With Quote
Old 11-08-2018, 11:23 PM   #6
Senior Member
 
MuddFlap's Avatar
 
Join Date: Mar 2017
Posts: 102
My door would bind on the fold down steps. It would bind so badly that it would distort the hinges. The Redwood techs fixed it at the rally. Now the door closes easily with 1 gentle finger push.
__________________
2018 Redwood 3901WB Autumn Fire
3 A/C, Heat Pump, Dishwasher, Washer/Dryer, Disc Brakes, Onan 5.5kw

2017 Ram Longhorn 3500 Cummings/Aisin DRW LB CC and a cute little aftermarket fuel cap
MuddFlap is online now   Reply With Quote
Old 11-09-2018, 12:10 AM   #7
Member
 
Join Date: May 2017
Posts: 67
Quote:
Originally Posted by xtasee View Post
When I ordered my 2017, I requested that it not be built with the friction hinges. There was a new one on the lot that was almost impossible to close. I knew that it would get damaged just the way you had to slam it shut with a great deal of force. I have a friend with a 2018 Bighorn and it is the same way...

My 2017 has regular hinges and closes with the touch of a finger and has the old style retainer to hold it open mounted on the coach.

I am not sure if that was a production change, or if they listened to my request on the build. My opinion is that the friction hinge is the problem behind the door issue. YMMV
We have a 2017 and are in route to the dealer to get the door “fixed”. We too have to slam it to get it to close. I hate it. Wondering if we need to just get regular hinges and a door stopper. ???
Barnjess is offline   Reply With Quote
Old 11-09-2018, 04:56 AM   #8
Senior Member
 
Join Date: Feb 2015
Posts: 686
We had ours replaced about two tears ago. Have not had any issues since change out newer friction hinges are not as strong as the original. I check often I was told that if it failed again it would be covered. Not that I trust RW to keep there word.
__________________

2015 RL38
2018 FORD F350 SRW
RWJSIM2003 is offline   Reply With Quote
Old 11-17-2018, 05:57 PM   #9
Junior Member
 
Join Date: Mar 2015
Posts: 5
We to had our Door replaced about two years ago along with our fold out steps. Both seemed warped and or bent. Two years later we are starting to have the same issues with the door starting to warp making it harder to open or close and the steps starting to bend making it hard to fold out or in.
Was wondering if it has something to do with the stress on the Trailer during the operation of the level up system?
larryg is offline   Reply With Quote
Old 11-18-2018, 02:27 AM   #10
Senior Member
 
ET156's Avatar
 
Join Date: Jan 2016
Posts: 132
we had to slam our door closed a few weeks ago so I adjusted the latch keeper and now door closes properly
__________________
Ed & Annie full timers
2016 39MB
1998 International 4700LP 4 door ,DT530,300hp 6sp.with a 4:10 split tranny, auto ,air ride https://www.redwoodowners.com/attachments/signaturepics/sigpic1866_1.gif[/IMG]
ET156 is offline   Reply With Quote
Old 01-23-2019, 02:16 PM   #11
Member
 
Join Date: Feb 2017
Posts: 58
We decided to try wintering over in SW Colorado without doing anything special to prep our 39RD for the cold, other than buying a heated water hose. So far, so good, even at -7 degrees.

Good, that is, except for our door. Those damnable friction hinges have sprung the door out about an inch at the bottom, and you can see daylight coming in. Yesterday my wife reported that she and our daughter almost got trapped inside because the striker side was jammed so tightly that the door wouldn't open. They were able to shoulder the door open, but now they're worried that they'll get trapped outside in the cold because they can't pull the door open.

I'm 900 miles away in Texas and not due to go back up there for two more weeks. Can anyone recommend a temporary fix until I can get back-- hinge lube, removing the lower hinge, anything? There has been lots of snow and rain there, so I wonder whether water is getting into the hinges and freezing, thereby making a bad design even less functional. All suggestions are welcome, I'm a desperate man!
Randalf is offline   Reply With Quote
Old 01-24-2019, 04:13 PM   #12
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Had a freeze in SW Colorado ourselves that kept us out of the Redwood most of the morning by Durango. But our 2014 had the old hinges. The Dealer had washed it that night, and nothing would open, not even the cabinets.

It's unnerving to think about actually, as I don't think my wife or daughter could get out if the door got stuck like that, and I don't think the emergency windows would open either in a rain/freeze type weather that hit the side.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 01-27-2019, 12:17 AM   #13
Member
 
Join Date: Feb 2017
Posts: 58
Our dealer's tech advised my wife to use some type of "petroleum-based lubricant" on the hinges, and she enlisted the camp host to help her work the door back and forth to loosen it up. She said they also "shoved the door over at the bottom" and now it opens & closes easily, and there is less light showing in around the lower hinge.
Problem solved for now, and I didn't have to pack up & race back to Colorado a week early! When I get back next week, however, I'll only have one week left on our two year factory warranty, so if it needs major corrective surgery I'm going to have to hustle to get it done.
Atom Ant, we are in Cortez, less than an hour from Durango, and having them get stuck inside was definitely a scary thought. My wife's biggest fear was getting locked out with our two year old grandson inside. Problem averted for now.
Randalf is offline   Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 04:48 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×