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Old 02-05-2015, 08:31 PM   #1
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Smile Dealer Kudos!

In light of so many owners who have had bad service experiences I want to commend our dealer on their fantastic service and care. We ended up at this dealer after our purchasing dealer dropped the Redwood line. They have been thorough and extremely accommodating. As many of us know when this is your home servicing gets tricky. Having warranty work completed that required a multiple day appointment, they kindly completed each days work then brought our unit out to their customer campground for the night. The following morning they would come and pick up our unit at the appointed time.......repeat as needed. While we get go spend the day having fun around the area, our home is being lovingly taken care of. THANK YOU Campers Inn, Jacksonville FL. Been RVing for over 40 years and have never received service like this.
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Old 02-05-2015, 08:56 PM   #2
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They have a sister dealership in the Macon, GA area. Never bought anything from them or had any service but they were always very nice.
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Old 02-05-2015, 09:04 PM   #3
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That's great to hear ....
Oh how I wish more were like that !!!

ExploreUSA dealerships in Texas certainly aren't !
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Old 02-05-2015, 09:42 PM   #4
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My wife and I call them ExploreDOA. Thanks 1000islander for reminding us that there are some good solid dealers that care about their customers.
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Old 02-05-2015, 09:43 PM   #5
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Well the explore USA in Seguin TX stepped up for us and we will go back to them for service in a heart beat. I do wish they had a campground to stay in during the PDI process tho. But all in all they did step up at that location. With all that being said we are still in our original trailer and waiting till our new one is being built by RW. We would've not been this far with out there help.
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Old 02-05-2015, 10:57 PM   #6
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Boy wish I could find one around Colorado. I call repair shops that do Crossroads or Redwood and no one wants to work on it because we didn't buy it from them. I have tried different places and haven't received good service from any. I probably will have to tow the camper 5-6 hours to get service work done.
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Old 02-06-2015, 02:52 AM   #7
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Quote:
Originally Posted by 1000islander View Post
In light of so many owners who have had bad service experiences I want to commend our dealer on their fantastic service and care. We ended up at this dealer after our purchasing dealer dropped the Redwood line. They have been thorough and extremely accommodating. As many of us know when this is your home servicing gets tricky. Having warranty work completed that required a multiple day appointment, they kindly completed each days work then brought our unit out to their customer campground for the night. The following morning they would come and pick up our unit at the appointed time.......repeat as needed. While we get go spend the day having fun around the area, our home is being lovingly taken care of. THANK YOU Campers Inn, Jacksonville FL. Been RVing for over 40 years and have never received service like this.
It is nice to hear positive comments about a service department. I will be taking mine in next month for its first service. I am hoping for the best, although I have heard mixed comments about the service department I will be going to.


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Old 02-06-2015, 03:06 AM   #8
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It is nice to hear positive comments about a service department. I will be taking my RW in for its first service next month. I have heard mixed reviews about the service department I will be going to; I hope I am pleasantly surprised.

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Old 02-06-2015, 05:11 PM   #9
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Anyone travelling in Ontario Canada and need service... Camping In Style in Brooklin has been amazing for us. Located north of 401 about 40 miles east of Toronto.
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Old 02-06-2015, 08:20 PM   #10
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They are part of an outfit that is headquartered in New Hampshire, I believe. We consider ourselves extremely lucky to have been referred to them. Wish everyone else the same luck we've had. Only problem was they had several new units on the lot......all I can say is OH MY! And ours is only a year old.....
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