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Old 06-28-2013, 05:21 PM   #1
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For any of you who are taking your Redwoods into the Service Center, be advised they would like your units in at 7AM on the day of the appointment. The Service Center is located at:

1115 W Lake Street
Topeka, Indiana, 46571
Toll Free: 855.226.7496

They do have overnight hookups available at their old headquarters. It's located about 1/8 mile from their current location. It has 30/50Amp and water hookups, with a dump station around the side of the building.

We are currently staying at the Circle B campgrounds on Hog Back Lake in Angola, IN. It's about 30 minutes away from the Service Center and recommend it highly, except for the hard water with rust.

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Old 06-28-2013, 06:17 PM   #2
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Quote:
Originally Posted by Adamsvr
For any of you who are taking your Redwoods into the Service Center, be advised they would like your units in at 7AM on the day of the appointment. The Service Center is located at:

1115 W Lake Street
Topeka, Indiana, 46571
Toll Free: 855.226.7496

They do have overnight hookups available at their old headquarters. It's located about 1/8 mile from their current location. It has 30/50Amp and water hookups, with a dump station around the side of the building.

We are currently staying at the Circle B campgrounds on Hog Back Lake in Angola, IN. It's about 30 minutes away from the Service Center and recommend it highly, except for the hard water with rust.
Great information.....Thank You
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Old 06-28-2013, 06:54 PM   #3
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Highly recommend anyone planning a service visit to either find a campground or drop your RV before attempting to negotiate Topeka, IN. US 20 is good; however, County Route 600 is the straight shot. Problem is it has overhanging trees and a hard right hand turn onto West Lake. Be extremely careful of all the Amish buggeys and the bicyclists.

On West Lake you'll pass an Industrial sign on the right - turn here to find Crossroads overnight camping next to the old corporate hqs on the left - free. Continue straight on West Lake for 1/8th mile to the Crossroads Service Center on the left. Good luck. Vic


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Old 06-28-2013, 08:02 PM   #4
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My Crossroads Service Center is Berryland RV in Hammond, Louisiana. I'm scheduled to get a few things repaired right after school starts in September when camping slows down in the area. Nothing major that can't wait.
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Old 06-28-2013, 09:45 PM   #5
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Hope every thing goes well! I wasn't aware that Crossroads had a repair network... just a Crossroads dealer network. As Redwood opted to use its parent company (Crossroads) for service and warranty, we decided to take it to its corporate hqs for all our repair items. We'll see how they do, but we're hoping for the best... so far so good. Will let you all know how it went.

Best of luck at the rally... wish we could have been there.

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Old 07-08-2013, 01:58 PM   #6
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Ok, our RL is in for warranty work at the Crossroads Service Center. Got a couple of more email addresses for you all:

parts@crossroadsrv.com
warranty@crossroadsrv.com

To schedule a service appointment contact:

amiles@crossroadsrv.com or call 260-593-3850 ext 2407

Safe travels. Vic

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Old 07-08-2013, 06:41 PM   #7
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Quote:
Originally Posted by Adamsvr
Ok, our RL is in for warranty work at the Crossroads Service Center. Got a couple of more email addresses for you all:

parts@crossroadsrv.com
warranty@crossroadsrv.com

To schedule a service appointment contact:

amiles@crossroadsrv.com or call 260-593-3850 ext 2407

Safe travels. Vic




Vic,



What is "amiles" function at at Crossroads? Service manager or service scheduler?

Thanks for posting this information.



Guy
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Old 07-09-2013, 07:44 AM   #8
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She is actually the person that schedules all the service appointments and orders the parts from Redwood and the other manufacturer's.Her name is Andi - she basically runs the shop. She's extremely nice. The service manager we are dealing with is named is Randy. We had a laundry list of warrant items and all of them are being addressed.

I got to give Crossroads some big Kudo's!!! So far they are exceeding our expectations.

BTW, If anyone needs to spend the night, we are staying in Goshen, IN at the Best Western. It's about 15 miles away from Topeka. It's OK, but nothing fancy.

The new hookup's at Crossroads for overnight stays have water and 50/30 Amp power, with a dump station around the side of the building. Very easy to back your RV's too with plenty of room.
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Old 07-09-2013, 10:38 AM   #9
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Quote:
Originally Posted by Adamsvr
She is actually the person that schedules all the service appointments and orders the parts from Redwood and the other manufacturer's.Her name is Andi - she basically runs the shop. She's extremely nice. The service manager we are dealing with is named is Randy. We had a laundry list of warrant items and all of them are being addressed.

I got to give Crossroads some big Kudo's!!! So far they are exceeding our expectations.

BTW, If anyone needs to spend the night, we are staying in Goshen, IN at the Best Western. It's about 15 miles away from Topeka. It's OK, but nothing fancy.

The new hookup's at Crossroads for overnight stays have water and 50/30 Amp power, with a dump station around the side of the building. Very easy to back your RV's too with plenty of room.




Vic,



This is exactly the information I was looking for so I can schedule my 2cd annual warranty inspection which I need to have done in the Sept / Oct time frame. It appears that scheduling appointments needs to be done about 2 months in advance. I live only about an hour away from Topeka which is much closer than driving to my dealer. Also, I am not sure I completely trust my dealer to do what is supposed to be done relative to the inspection.



Again, thanks for the information.



Guy

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Old 07-10-2013, 06:18 PM   #10
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After being stuck in a hotel for two nights, we're back in our Redwood and feeling much better about it. Will start a new thread on what transpired; however, would like to advise the easiest way to the Crossroads Service Center in Topeka, IN.

From US 20 take Route 5 south and make a left at the BP gas station, W 700which turns into West Lakes, to the Crossroads Service Center on the right.


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