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Old 06-11-2014, 05:48 PM   #1
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Broken door hinge and Warranty

Seemed like a simple enough task - replace the gas struts on the large outside cabinet door because it won't stay open. They put 1 strut on the left, a very powerful strut, and this is what I get:

Did I mention I HATE warranty. I was in better shape BEFORE I went in -





Why wouldn't you just put the factory struts on? Between the non-painted fender and struts, I don't think any of this came from Redwood.



I'm heading out Friday! I pulled a strut off the generator cabinet and a hinge off the curb propane door to get by. I rigged the broken hinge to work on the propane door.



And for this I waited 2 months to get a spot in que to wait a couple of weeks for the work to get done. Needless to say - I will do the work myself from now on - parts only warranty for me - just to keep my sanity

Who is in charge at Redwood these days? None of the original folks I was able to contact are still there.
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Old 06-11-2014, 07:23 PM   #2
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YIKES! That stinks. I had the same issue with my front door hinge. Fortunately I was there and asked that they use a strut rated for less force...I believe it was ten pounds. I also had them install a backer plate so they could use through bolts. Screws in certain situations are for the birds.
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Old 06-11-2014, 07:32 PM   #3
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Was it your pictures I posted earlier (last year)? I couldn't remember.

What part did they use through bolts on?
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Old 06-11-2014, 07:53 PM   #4
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Quote:
Originally Posted by atom ant View Post
Was it your pictures I posted earlier (last year)? I couldn't remember.

What part did they use through bolts on?
The upper horizontal section of the frame.
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Old 06-11-2014, 09:39 PM   #5
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Ah, OK. Thanks
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Old 06-11-2014, 10:08 PM   #6
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Brad, those were my pictures from last year. Your door did the same thing mine did. I reinforced the new door by putting pop rivets through the upper door frame and into the door. Also put them through the hinge plates.

You might be able to save the door if you can get a replacement hinge part and then reinforce the door frame. When mine went, it was cold and it twisted the frame.
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Old 06-11-2014, 10:18 PM   #7
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Holy smokes Brad, that is really crappy!
I know folks have had issues with the struts on the Montana's too, pulling out of the doors. I kind of miss not having the basement door open all the way and was thinking about pulling the struts off and adding the old fashion chrome keeper.

Ken
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Old 06-11-2014, 10:20 PM   #8
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Struts are available with various tension specs.
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Old 06-11-2014, 10:41 PM   #9
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Quote:
Originally Posted by brenkco View Post
Holy smokes Brad, that is really crappy!
I know folks have had issues with the struts on the Montana's too, pulling out of the doors. I kind of miss not having the basement door open all the way and was thinking about pulling the struts off and adding the old fashion chrome keeper.

Ken
Exactly what I think I will do - kind of annoying have the door stick out in the patio area anyway. I'll find a black clip like the daddy door, as long as it doesn't hit the bedroom window.
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Old 06-11-2014, 10:43 PM   #10
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Quote:
Originally Posted by piper guy View Post
Brad, those were my pictures from last year. Your door did the same thing mine did. I reinforced the new door by putting pop rivets through the upper door frame and into the door. Also put them through the hinge plates.

You might be able to save the door if you can get a replacement hinge part and then reinforce the door frame. When mine went, it was cold and it twisted the frame.
Vaughan, the door is good, I caught it in my hand Its working good with the propane door hinge and the strut off the front cabinet (like it was originally), but already the door drifted down and slammed shut in a bit of a breeze. Where did you find the hinges???
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