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Old 07-20-2012, 10:46 PM   #41
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Now you just have to decide if you are "Drinkers with a Redwood Problem..." or "Redwooders with a Drinking Problem..."

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Old 07-20-2012, 11:12 PM   #42
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Now you just have to decide if you are "Drinkers with a Redwood Problem..." or "Redwooders with a Drinking Problem..."
I'll let you decide. this is the e-mail I sent Brian Today, after Redwood not liking the last estimate, they requestedon paint.

Enough with the delays. this has been going on way to long. Maybe Redwood, the paint company and Windish RV should have done a better job of quality control, before releasing this unit. My business experiences has been, it's cheaper to do it rightthe first time. We picked this unit up April 24 and have only used it three days, traveling back from the purchase. The rest of the time it was sitting waiting for repair appointment and it was in the shop for a total of 59 days. Now we are waiting again. On getting the cargo doors replaced, with paint problems (and have to be repainted) along with entry door new side pieces that need painting (that stand out like a sore thumb), along with all the rest of the paint flaws.While waiting we discovered the fresh water tank drains off, when filling, the bedroom main slide has day light on both sides, when closed, with one seal cut about 2 in. short. We wonder, what other problems will accure? When we finally get a change to use this unit as it was intended. Redwood need to step all the way up to the plate and take care of this or refund us the purchase price and all expense incurred or do I need to seek another solution.



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Old 07-20-2012, 11:56 PM   #43
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Lillyputz...

This goes way beyond issues with a new product. Your unit should be placed on the factory floor as an example of what NOT to ship.

I can only hope Brian and Redwood management step up and do you right with a brand new unit or substantial compensation after getting all things right on the existing one.

I would almost be inclined to tell them to shove this unit and demand a new one... your summer is ruined now or soon will be even if they fix the existing unit to a proper QC standard.


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Old 07-21-2012, 09:32 PM   #44
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Quote:
Originally Posted by lillyputz
Quote:
Originally Posted by BradPAjax
Now you just have to decide if you are "Drinkers with a Redwood Problem..." or "Redwooders with a Drinking Problem..."
I'll let you decide. this is the e-mail I sent Brian Today, after Redwood not liking the last estimate, they requestedon paint.

Enough with the delays. this has been going on way to long. Maybe Redwood, the paint company and Windish RV should have done a better job of quality control, before releasing this unit. My business experiences has been, it's cheaper to do it rightthe first time. We picked this unit up April 24 and have only used it three days, traveling back from the purchase. The rest of the time it was sitting waiting for repair appointment and it was in the shop for a total of 59 days. Now we are waiting again. On getting the cargo doors replaced, with paint problems (and have to be repainted) along with entry door new side pieces that need painting (that stand out like a sore thumb), along with all the rest of the paint flaws.While waiting we discovered the fresh water tank drains off, when filling, the bedroom main slide has day light on both sides, when closed, with one seal cut about 2 in. short. We wonder, what other problems will accure? When we finally get a change to use this unit as it was intended. Redwood need to step all the way up to the plate and take care of this or refund us the purchase price and all expense incurred or do I need to seek another solution





Lillyputz
Gosh...I don't know what to say! I'm sorry to hear that you've had problems with your unit.

Redwood so far has stood by the few problems I've encountered without any hesitation at all. I had a problem with the slid-in-slide and I already have an appointment to get it fixed at the factory. The paint on my unit isn't flawless but it's a RV not a car and nobody notices but me.

Lillyputz....I wish you "God's Speed" on getting your your problems resolved.
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Old 07-28-2012, 09:09 PM   #45
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TO ALL REDWOOD OWNERS ARRIVING ON 23 AUGUST: Cocktails at Moors Trailer, 5:30 PM. Bring a Chair, we hae the rest. Let me know if you are interested so I can get a good count for munchies and refreshments.
thanks
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Old 07-28-2012, 11:06 PM   #46
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John,

We'll be there. What site # are you reserved on?
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Old 07-29-2012, 01:08 AM   #47
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Don't know, I have a reservation but was not given a site number . Will check and will post site number
See you there.
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Old 07-29-2012, 09:31 AM   #48
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Count us in. Looking forward to it. Any one know how many are coming?
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Old 07-29-2012, 06:32 PM   #49
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I just checked and our site number is C60

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Old 07-30-2012, 10:43 AM   #50
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For All of you arriving on the 23d. Cocktails and munchies at Moors site (John and "Sam") site C45, 5:30PM. Right now I have a confirmation of attendance from Mike (5th Time), Bud and Lois (Campers). Please drop a note on this forum or send me an email at coljdm60@gmail.com and let us know if you are attending so I can ensure I have sufficient munchies and refreshments on hand. Thanks, John
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