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Old 06-10-2013, 03:45 AM   #51
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Glad you love your new Redwood, you are in a great city as well, I spent my Navy days there. Have fun camping.
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Old 06-11-2013, 10:48 AM   #52
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We have owned our 2013 Redwood 36FB for six months and have to say we made the right choose. We are very satisfied with our dealer as well. They even through in a couple of extra inspections that they do for all the brands they sell at no charge. Bottom line is if I had my choose I would still buy a Redwood hand down.
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Old 06-13-2013, 10:53 AM   #53
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We've had our 38BR for 10 days now and other than a few minor issues love it. We will live and I will work in it for the summers. I had the bonus room turned into an office. When we picked up the unit it was in Akron Oh and we stayed within a few miles of the dealership for the first week just in case of issues. They when out of their way to make sure we were taken care of even sent a tech over when we had a leak under the sink. Could be much happier!

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Old 06-13-2013, 11:45 AM   #54
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Quote:
Originally Posted by tobidean

We've had our 38BR for 10 days now and other than a few minor issues love it. We will live and I will work in it for the summers. I had the bonus room turned into an office. When we picked up the unit it was in Akron Oh and we stayed within a few miles of the dealership for the first week just in case of issues. They when out of their way to make sure we were taken care of even sent a tech over when we had a leak under the sink. Could be much happier!

Welcome to the crew!!

Glad to hear there are more good dealers out there.
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Old 06-13-2013, 01:07 PM   #55
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So far,Explore USA in Canton, TX has impressed me in both sales and service. I have an appointment tomorrow with service to fix several items that two other dealers would not. The sales manager and salesman are working with us trying to get RW to get us into a new 36RE. It is just a relief to finally have some folks that are willing to listen and step up to make things right.
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Old 06-13-2013, 02:18 PM   #56
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Good Luck. Some DEALERS REALIZE THAT SERVICE MAKES MONEY!
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Old 06-13-2013, 02:22 PM   #57
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Quote:
Originally Posted by Happy Camper

So far,*Explore USA in Canton, TX has impressed me in both sales and service.* I have an appointment tomorrow with service to fix several items that two other dealers would not.* The sales manager and salesman are working with us trying to get RW to get us into a new 36RE.* It is just a relief to finally have some folks that are willing to listen and step up to make things right.
Yes they were great to us, and still are! Each time they worked on it, it came back washed (and fixed).
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Old 06-13-2013, 09:37 PM   #58
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See that! Some other dealers actually fix and wash the units besides mine!
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Old 06-13-2013, 10:40 PM   #59
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Know where I am taking mine next TIME!Edited by: RifRaff
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Old 06-24-2013, 10:51 AM   #60
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Not only is this our first Redwood but also our first RV. With that being said, could anyone please tell us how to drain the water tank? The instructions in the book are not very clear. Thank you so much! Paul and Tanya
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