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Old 08-23-2013, 11:18 PM   #11
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I wanted it , it was on order paperwork but didn't come.
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Old 08-23-2013, 11:37 PM   #12
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Question, regarding your coach delivery and missing options. We are about a month away from our 38FL rolling off the assembly line. Your story of missing options is not the first I have read on this site. Do you attribute the missing options to your dealer not completing or staying on top of the order process or is it the factory missing items on the build sheet? My dealer is some 7hrs from my home and I want to be sure everything we ordered is on the coach before driving 7hrs to take delivery of a unit that isn't complete. If you had to do this again, would you or could you of avoid some of the issues.

Please Advise

Darrell
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Old 08-23-2013, 11:57 PM   #13
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I would contact the dealer again and have them verify the order specs. He can send you the factory options to verify. I wouldn't say this was the dealer fault or factory fault hard to point the finger without all the facts. Just glad it was an option I could live without. Of course I was the one that caught the missing guard. But they made it right so I am still very happy. I keep hearing some getting just one transport battery and I got two deep cycle that helped
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Old 08-24-2013, 05:45 AM   #14
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When we ordered our 38gk, the salesmen (actually sales manager who we worked with) emailed the exact printed factory order and he sent it again when the vin was assigned ...

So if it's on the order sheet and doesn't arrive with it, it's on the factory -
and, like you, I am concerned by some of the things posted here recently
regarding top 2 execs leaving...
issues with brand new rv's....
doesn't bode well for future sales and my peace of mind with the new rv...

While we'd like the RW sooner than later, we'll take our time with the pdi to ensure everything is there...
we still have a nice 35' trade in so it's not like we'll miss out on rv trips :-}
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Old 08-24-2013, 07:42 AM   #15
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Not only did my dealer give me a copy of the order, but when it arrived he took pictures throughout the unit and the outside and emailed them to me. The one option I didn't get was a king bed, and this was obvious in the photos. When I called the dealer after I received the photos he said that he was going to call me as his service manager had spoken with Redwood and they were over-nighting the parts to rebuild the bed. Anything - wall panels, etc. -that might have screw holes was being replaced.

One disappointment was the microwave in the unit is a discontinued model. Not what I expected from Redwood.
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Old 08-24-2013, 09:55 AM   #16
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Quote:
Originally Posted by johnboytoo
When we ordered our 38gk, the salesmen (actually sales manager who we worked with) emailed the exact printed factory order and he sent it again when the vin was assigned ...

So if it's on the order sheet and doesn't arrive with it, it's on the factory -
and, like you, I am concerned by some of the things posted here recently
regarding top 2 execs leaving...
issues with brand new rv's....
doesn't bode well for future sales and my peace of mind with the new rv...

While we'd like the RW sooner than later, we'll take our time with the pdi to ensure everything is there...
we still have a nice 35' trade in so it's not like we'll miss out on rv trips :-}
I understand your concerns but Redwood still has the best floor plans out there with the GK being one of them. Having the top ( and start-up)guys being shown the door isn't good but it's not the death of the product either.

In my opinion Redwood has 2 main problems and if they fix these it will go real far in producing a better product.

#1 Either eliminate the Quality Control person that has been sleeping on the job or teach a whole bunch of people real fast how to care about their work.

#2 Loose the "Falcon Fit" idea and get better suspension systems or else more options. As in all industries, they have to get the best supplier instead of only using the "Thor" step children.

#3 Buy back some of the older trailers that have been well used and maintained, take them apart and see where they wore the worst. Fix those problem areas on the new trailers and do this all over again in 2 years.

Edited by: Dave&Ginny
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Old 08-24-2013, 11:27 AM   #17
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We too were concerned that all of our options were installed, as it was 2 states away. Our Dealer was great and sent us the order sheet to confirm options before it even got there, then they checked when it came in. Everything was exactly as ordered.


We can specify options, but not brands, so my Dealer even sent pics of the unit the day it arrived to make sure it had a Norcold fridge and Goodyear tires.Edited by: atom ant
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Old 08-24-2013, 11:37 AM   #18
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X2 Brad, my unit came in exactly as ordered. Even the few changes I made after the initial order were included.
On the assembly line, a copy of your order & change orders travel in a folder with your unit & are checked at each "station". This is one part of the order process that Redwood has down pat.

From what I have seen, I would speculate that most every issue with missing options, etc. can be traced back to the dealer omissions or not re-confirming your order with the dealer.Edited by: 5th_Time
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Old 08-24-2013, 06:35 PM   #19
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Quote:
Originally Posted by Dave&Ginny

Quote:
Originally Posted by johnboytoo
When we ordered our 38gk, the salesmen (actually sales manager who we worked with) emailed the exact printed factory order and he sent it again when the vin was assigned ...

So if it's on the order sheet and doesn't arrive with it, it's on the factory -
and, like you, I am concerned by some of the things posted here recently
regarding top 2 execs leaving...
issues with brand new rv's....
doesn't bode well for future sales and my peace of mind with the new rv...

While we'd like the RW sooner than later, we'll take our time with the pdi to ensure everything is there...
we still have a nice 35' trade in so it's not like we'll miss out on rv trips :-}
I understand your concerns but Redwood still has the best floor plans out there with the GK being one of them. Having the top ( and start-up)guys being shown the door isn't good but it's not the death of the product either.

In my opinion Redwood has 2 main problems and if they fix these it will go real far in producing a better product.

#1 Either eliminate the Quality Control person that has been sleeping on the job or teach a whole bunch of people real fast how to care about their work.

#2 Loose the "Falcon Fit" idea and get better suspension systems or else more options. As in all industries, they have to get the best supplier instead of only using the "Thor" step children.

#3 Buy back some of the older trailers that have been well used and maintained, take them apart and see where they wore the worst. Fix those problem areas on the new trailers and do this all over again in 2 years.

Dave

I do agree with 1, 2 and 3 I am beginning to wonder if the top 2 got canned due to the poor quality control? It must be costing Redwood a sh*t load of money doing all these warranty repairs. They have 2 choices either fix the the quality control or start denying some of the warranty repairs in order to cut some of these costs. I hope its not the later

Dan
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Old 08-24-2013, 07:21 PM   #20
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I don't know if Redwoods quality control is any different than many of the others. In 2002 we bought a Montana Big Sky, in 2006 a Carriage Carri-lite, our Redwood in 2012. We have actually had fewer problems with the Redwood than the other two. I think they all have problems. Anything except structural is really the problem of the component manufacturer and not directly related to Redwood. I think one of the problems with them all is that the pencil pushers and money counters are interested in the bottom line. Their push is to get the product out so the workers are forced to put more into quantity than quality.
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