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Old 06-12-2012, 09:26 PM   #1
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I got the call today that our new 36FL has arrived at the dealership a week early! Were so excited. Now its going to make the next couple weeks Very Loooong waiting to go and pick it up! Went on the dealers web site tonight and was able to check out pictures of it after it came in. She's alittle dirty but hey its was just delivered.
Looks like everything is their Except the FRONT WINDOW IN THE LEFT FRONT SLIDE!!!!! We can't believe it. Everything is there but the window. Now what to do? I know they just cant install the window because of the aluminum structure inside the walls. At least that's what I was told when I asked if they could install the window after it was built. The factory said it needed to go in during build and not after it was built. Oh Im so upset right now. Sorry for the rant..

I think what happened is when I asked to have the window installed or ordered, they must have had 36FL on order for stock and those are the ones that have the front window and our's didn't get the front window like it was supposed to. The dealer has 2 in stock on the lot with front windows. So So so BUMMED right now.....
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Old 06-13-2012, 07:06 AM   #2
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Sorry to hear about your issue. This is the second or third time new owners have reported this problem of late options, add-ons or special requests not being incorporated. Sometimes it's the dealer that drops the ball. I was fortunate that my add-ons were incorporated in the build, butI always asked for a confirmation back in writing on each item. This document probably gets addedinto the build file for the unit.





So for future owners...this gets back to that old adage. When requesting something non-standard - like a late option, add-on or a custom work request - be sure to get a written acknowledgement back from Redwood"in writing"- not from the dealer. Edited by: 5th_Time
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Old 06-13-2012, 07:50 AM   #3
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Congrats on the rig and sorry to hear about the window issue.
I'm not so sure the window can't be added post build and here's the reason why. I pressed against the wall where the window would mounted and there is no framing behind the area where the window would be. It looks like a simple task to cut a hole and install the window. I want to retrofit a window on both sides of the slide out on our 36FL.
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Old 06-13-2012, 06:17 PM   #4
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Good newsThey can install the window post build with no problems. Our saleman was on the phone first thing this morning about it and Redwood assued him that it indeed could be installed. That they were sorry that there was a mix up and would be sending the window and related items and someone to install it ASAP!
Makes you feel good that they are (both factory and dealer) working to get this taken care of ASAP!
THANK YOU REDWOOD!!!!!

Mike I never got anything from the factory about conformation as to the options I wanted. Only a P/S from the dealer from the begining.

Steve I thought about adding the second window but I didnt want to look at the kitchen slide all the time. I figure when I turn on all 4 Max Fans to exhaust that when I open only a couple windows in the front I should get a nice breese from the 3 windows up there.

15 days 13 hours 46 mins till hook up. Let the count down begin!
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Old 06-15-2012, 07:30 AM   #5
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Caution..other posts from Sebastians contain malware
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Old 06-15-2012, 10:58 AM   #6
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Tell me what other Forums allow Guests to post??????????????????????????????????
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Old 06-15-2012, 11:27 AM   #7
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They weren't guests when they posted... They were a member named Sebastians.
After checking out their post I created a new post warning people that some of the SPAM we are enduring contain links to dangerous malware. In it I advised people to get an anti-malware program because anti-virus software doesn't always catch malware. Google "malware" and see how dangerous it can be.
I just checked to see if there were any replies to it and noticed that the Admins deleted my post and changed "Sebastians'" member name to "Guests"
Obviousy deleting posts that warn users of potential risks to us and then changing the name of hit and run members that post spam and malware is the "solution" the Admins promised us weeks ago. Way to go Admins... I tip my hat to ya for a job well done. (sarcasm intended)

This SPAM has become a danger to anyone that clicks a link thinking it will take them to some great source of knowledge only to find they've been infected with a keylogger that secretly records your keystrokes then emails the log file to someone wanting to steal you ID and passwords.. particularly risky if, like many of us, you do your banking online or make credit card purchases online.

This is a serious issue that needs serious steps to deal with it and telling us that "we're looking into solutions" isn't cutting it anymore. Deleting the posts of a member trying to warn other members of potential dangers isn't a solution either.

Protect yourselves.... you're the only one that can.
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Old 06-15-2012, 10:08 PM   #8
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Thanks for the heads up. Now what do you do to get rid of it or check to see if you have it?
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Old 06-15-2012, 11:10 PM   #9
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Thanks steve YOU have done an excellant jobkeepingon top of this spam problem even when REDWOODburiestheir head in the sand, agan thanks for the info

Dan

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Old 06-16-2012, 06:54 AM   #10
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Chuck, I downloaded a trial version of MalwareBytes Anti-Malware. It can scan your system for existing malware and protect from future attacks. There are other programs available that may be as good or better at protecting you.
I don't recommend one anti-malware program over another but I do recommend getting one sooner rather than later.

FYI... I just noticed the anti-malware references I made in this post are highlighted blue and link to amazon and some other site that sells software. I'm sorry they showed up butI didn't create these links... the forum software, Web Wiz, must do it. Would that be considered SPAM??



Edited by: TravelinAnderson
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