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Old 01-11-2013, 06:28 PM   #1
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I've been negotiating with my local Redwood dealer and also got a quote from a dealer in Indiana. The quote in Indiana was really good, and my local dealer is getting close to the one in Indiana, but still a few thousand off. However, the local salesman told me that they 'could not do any warranty work' if I bought the Redwood in Indiana. Do any of you know if this is true? I know that this is not the case with Keystone products. I'd like to deal locally, and will give a couple of thousand to do so, but I did not like the 'threat' on warranty work. Any info would be appreciated.
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Old 01-11-2013, 07:08 PM   #2
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I believe a few others on the Forum have run into that problem. Not sure if they can totally refuse to do warranty work, but you will be put on the bottom of the priority list. Ran into a similar problem with a Chevy, broke down 50 miles for the selling dealer, dealer I went to flat out told me to take it back where I bought it if I wanted it fixed. If you're full timers, sometimes you can sweet talk them and explain the circumstances and maybe get them to fix you in, maybe. Good luck and hope you become an RW owner soon.
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Old 01-11-2013, 07:20 PM   #3
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pigdoc
Let someone at RW know what your local dealer has said regarding the warranty work...They should have shown you on their customer wall a contract with RW that says no matter where you buy they will takke good care of you
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Old 01-11-2013, 08:56 PM   #4
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It's my understanding from the factory that any crossroads dealer is authorized to do warranty work.We purchased our 2013 40KB from CW in new York at the Hershey show.After initial maiden voyage in October we found ourselves needing warranty work.As there is no RW dealer close to me here in Baltimore,I called the factory and they told me any crossroads dealer,fortunately right up the street,so that's where it is now.That said they said you can call the twenty four hour hotline and they can make sure for you that where you want to get service is an authorized service center because not all selling dealers can do service,which I found interesting.So you just need to look at the crossroads we bite or call the hotline.Good Luck.So far RW has stood right by my issues.
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Old 01-12-2013, 12:56 AM   #5
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Quote:
Originally Posted by pigdoc
I've been negotiating with my local Redwood dealer and also got a quote from a dealer in Indiana. The quote in Indiana was really good, and my local dealer is getting close to the one in Indiana, but still a few thousand off. However, the local salesman told me that they 'could not do any warranty work' if I bought the Redwood in Indiana. Do any of you know if this is true? I know that this is not the case with Keystone products. I'd like to deal locally, and will give a couple of thousand to do so, but I did not like the 'threat' on warranty work. Any info would be appreciated.
Pigdoc

That's the dumb leverage that a dealer will use to try to force people to buy from them. If only the dealer that sells you your RV is going to service it.....what happens when you're on the road? If a dealer says that they only service RVs that they sell while you're negotiating a deal.... RUN to the door and don't look back. I bought my trailer just outside of Kansas City and I haven't been back since. Don't get me wrong, I'm a business owner and therefore I want to keep money local as much as possible BUT ...there's a limit to my generosity.

It's up to you how far you'll drive for a good deal but I figured on 8 hour drive. So I drew a circle on a map that I could cover in 8 hours and those are the dealers I worked with. I tried to work with the closest which was 3 hours away but it just didn't work.

I ended up buying my "RL" at "Lifestyles RV" in Grain Valley MO (Richard) and they treated me pretty good. Unfortunately they already shot me a price for a "BR" and I'm going to shop around some more but I still think they're good folks.
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Old 01-12-2013, 06:35 AM   #6
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I used to live in Iowa and bought my Redwood from Webster City RV. I traded in my Montana fifth wheel that I had prior to moving to Iowa when I bought the Redwood. Webster City RV serviced my Montana for six years prior to my purchasing the new coach and they never once, denied me any form of service or warranty work. In fact, I cannot recall a time in which I waited over 2 days to get my coach into their shop. I no longer live in Iowa and they are not the closest Redwood dealer to my current location, but I still went back and bought from them as they have always provided me with top notch service and make me feel like I am their only customer each and every time I go there or call with a question. It is of my opinion that any dealer that uses the "we wont work on it if you buy somewhere else" should NOT get your hard earned money. I'd buy across the state or region before I would allow threats to persuade my decision/buying abilities. In my 14 years of RV ownership, I've never had a dealer deny my service because of where I bought my coach. I guess it must be a sign of the times and the current economy.
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Old 01-12-2013, 07:54 AM   #7
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Thanks for the information Enroute.....I'll call "Webster City RV" and see what price they'll offer on a BR as I shop around and see if they want a 2012 trade-in.
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Old 01-12-2013, 09:03 AM   #8
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We are full timers and travel throughout this great country. Our RL came with a Route 66 service package. It is a network of RV service centers across the US. Whenever we need service we look for one of those dealers and are put on the top of their priority list, often bumping people who already had their RV's in for service. Haven't been disappointed yet.


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Old 01-12-2013, 10:47 AM   #9
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I agree with the statements above. Any dealer that refuses service because you purchased from someone else is not worth your business. These scare tactics will not endear anyone to the dealer. You vote with your dollars so give them to the best dealers that really want your business.
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Old 01-12-2013, 12:42 PM   #10
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Thanks for all your inputs, I've sent this question to Redwood and I'm waiting their clarification. As to Webster City RV, this is the dealer whose salesman we have been negotiating with, and who threatened to not service the unit if we purchased from 'out east', but who we have had excellent service from in the past, on a Keystone unit that we purchased from a dealer in MN (since Webster City did not have the model available). So I'm not sure if the salesman was just frustrated knowing he could not match the out of state price, or if this is truly their attitude towards Redwood RV's bought elsewhere. The young man I was dealing with was a pleasure to deal with, until I asked him to 'get close' to the out of state price. Hopefully I can continue to deal with this dealership, but I'll have see what their true attitude is, and if they are obligated to do warranty service on a Redwood purchased from out of state. I hope to join ya'll as Redwood owners, but we'll see. Thanks again for your inputs.
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