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Old 06-20-2016, 11:08 AM   #1
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Redwood Questions

We are looking at upgrading to a Redwood 39m wine bar from an Keystone Alpine and have a few questions.

One of our main concerns is the reliability of the Redwood? We are 240 miles from the closest dealer, quite a trip for repair.

We have also noticed on the Redwood Sight that when you search one of the options is for "service centers", we cannot find anywhere what a "service center" is? We have a few service centers much closer to us which might be helpful.

Have not seen to much discussion of the tires that come on the Redwoods. We have had that trip from hell where all four tires have blown on our unit over the course of 2 days. Put on LT's now have no problems. Does Redwood put on safe high quality tires?

Any help would be appreciated.
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Old 06-20-2016, 12:46 PM   #2
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We bought a 2016 39mb and have had a few minor issues, a few I took care of myself & the others taken care of by our selling dealer who's about a 2 hour drive from home. Quality? it's a beautiful coach, but it's an RV built with similar components that other manufactures use. Rest assured there WILL be some issues but then again that's true of any RV. You can order your Redwood with optional Goodyear H rated tires on 17 1/2 " wheels which is what I did for peace of mind. If you were to have a warranty issue after purchase, a call to Redwoods warranty dept. for advice/ instructions would be necessary since you're quite a distance from your dealer. How about a call to the dealer now & see what they have to say?
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Old 06-20-2016, 03:13 PM   #3
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Ordering the 17.5 wheels with the H tires is a wise move IMHO, because RWs are heavy, not as bad as DRV, but our MB left the Factory at 15.5K pounds before we even added a paper plate.
The reference to Service Centers, means any Crossroads Dealer or Authorized Service Center. In cases of being a long distance from any Service Center, you can generally work with RW to get repairs done by a Mobile Tech. You might be required to pay up front, but if you got approval from RW should be able to get your money back.
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Old 06-20-2016, 08:13 PM   #4
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Not sure if you are ordering the new RW or not. If I was to do it again I would order mine and get the 17.5 Tires, 8K axels, and Disk brakes. Better yet I would order and get the Moryde IS suspension installed if at all possible. Most of the other issues with ours have been small loose trim, Ice maker line leak, And Door Hinge. Heavy Trailer needs better suspension under it.
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Old 06-20-2016, 08:51 PM   #5
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agreed....


IF I were to do over , from the factory it would be :

Disc Brakes
8k IS
Goodyear 17.5's

That would all but eliminate the main focus of attention for major issues..
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Old 06-21-2016, 02:27 PM   #6
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Quote:
Originally Posted by mhs4771 View Post
Ordering the 17.5 wheels with the H tires is a wise move IMHO, because RWs are heavy, not as bad as DRV, but our MB left the Factory at 15.5K pounds before we even added a paper plate.
The reference to Service Centers, means any Crossroads Dealer or Authorized Service Center. In cases of being a long distance from any Service Center, you can generally work with RW to get repairs done by a Mobile Tech. You might be required to pay up front, but if you got approval from RW should be able to get your money back.
Thank you for your response. I see you tow with a Chevy 3500. Since I have to upgrade tow vehicle, currently have 2500HD Deisel, Duramax transmission, I was wondering how you like it?
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Old 06-21-2016, 03:41 PM   #7
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Originally had an '05 3500 and upgraded when the '11s came out for the bigger frame and the exhaust brake. Presently 93K on it and most of that mileage has been towing. Tows great and keeping the speed around 60 gives mileage from 10 to 12 depending on winds, temps, and grades.
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Old 06-24-2016, 07:52 PM   #8
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Quote:
Originally Posted by mhs4771 View Post
Originally had an '05 3500 and upgraded when the '11s came out for the bigger frame and the exhaust brake. Presently 93K on it and most of that mileage has been towing. Tows great and keeping the speed around 60 gives mileage from 10 to 12 depending on winds, temps, and grades.
Your MILEAGE IS GREAT. Our 2016 Silverado 3500 HD High Country crew cab and long bed, with the 6.6L Duramax and 3.73 gearing gets right at 10 MPG at 60 MPH HOWEVER with our lighter 2013 36 RL.

We are weighing again this year as we have replaced the couch and two recliners with custom furniture made in Shipshewana including a new buffet at the dining table (install and coordination by Precision Painting and RV Interiors, Bremen, IN. Same folks that did our full body paint for Thor RW and the recent repair to our RW from the Marathon blowout).

While at the Shipshewana rally this August, MOR/ryde will be installing their beefy shackle links (1/2" thick) and bushings on our RW. That should take care of our tire/suspension issues for now including adding the Titan disc brakes at last year's rally. If I was on the road far more, as some RW owners are, I would go straight to the IS system and 8K axles. Sitting in covered storage 70% of the year and averaging 1,500 miles per year it is hard to justify the cost. Not sure how the gas mileage would be impacted with the IS minus the weight of axles.

We love our RW including the floor plan and look forward to many years of seeing America with our RW when DW retires in a few years.
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Old 06-24-2016, 08:20 PM   #9
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The IS adds about 250-300 lbs over the weight of the axles.
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Old 06-24-2016, 08:26 PM   #10
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The IS adds about 250-300 lbs over the weight of the axles.
AND WORTH EVERY POUND
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