Reply
 
Thread Tools Display Modes
 
Old 12-11-2015, 07:19 AM   #1
Senior Member
 
Join Date: Dec 2015
Posts: 103
Prospective buyer questions about quality.

We think we've decided on the fifth wheel we want.....the Redwood 38GK. We LOVE the floor plan! After all of our research and finally deciding on the 38GK, NOW we find this site and read a lot of complaints about various service issues on the Redwoods. Though we realize any RV could have some issues, would you consider the warranty and service issues on the Redwoods excessive…..or just to be expected? Would you buy your Redwood again? Have you been happy with the construction and performance? Has the company stood behind any problems you may have had? I originally started researching on irv2.com and was surprised to find they didn’t have a Redwood forum there.
fiddleddd is offline   Reply With Quote
Old 12-11-2015, 12:38 PM   #2
Site Team
 
Blenhardt's Avatar
 
Join Date: Apr 2012
Posts: 650
Welcome to the forum.

We have pulled out Redwood a little over 20k miles and have had a few minor problems. We do love our Redwood and would purchase one again. I think Redwoods are a cut above many other RV's in quality but there are going to be some problems as we pull these complex houses down some rough roads. As you have researched, the process for service by Redwood is important and i believe for the most part they do an excellent job. Yes, there are a few situations where things could be done better and Redwood is working to improve their service. The good or bad dealer can be a big part of the equation in getting service done if necessary. As with any RV forum when people do have a problem with their RV they will come to a forum for help. So what you see are more of the problems and not as many good experiences reported.

Hope this helps with your decision. There are a lot of knowledgeable people on this forum that are happy to help so don't hesitate to ask.
__________________
2013 Redwood 34SK, 2017 F350 Dually
Grain Valley, Mo
Blenhardt is offline   Reply With Quote
Old 12-11-2015, 02:08 PM   #3
Senior Member
 
johnboytoo's Avatar
 
Join Date: Jul 2013
Posts: 2,054
Quote:
Originally Posted by fiddleddd View Post
We think we've decided on the fifth wheel we want.....the Redwood 38GK. We LOVE the floor plan! After all of our research and finally deciding on the 38GK, NOW we find this site and read a lot of complaints about various service issues on the Redwoods. Though we realize any RV could have some issues, would you consider the warranty and service issues on the Redwoods excessive…..or just to be expected? Would you buy your Redwood again? Have you been happy with the construction and performance? Has the company stood behind any problems you may have had? I originally started researching on irv2.com and was surprised to find they didn’t have a Redwood forum there.
What I found before we got our 38gk was that rv.net HATED redwoods,
irv2.com didn't have a forum because they only did the larger quantity sales mfg's, and, of course, the redwood forums loved their RW's, but for some reason had a split and formed two forums

IMHO, it's the fact that companies that are selling anything they build cannot keep up with sales and therefore the QC is not 'Job One'

No, WE wouldn't buy again as our issues were documented.
Does RW stand behind their warranty ?
You'd have to ask current owners as that may have changed,
but I do see posts of the same issues even three years later.

Good Luck on your decision!
All I know is that the 38gk floor plan was love at first site for the wife and the full body paint is GEE-OR-GEOUS but we fell out of love with it over 18 months.
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
johnboytoo is offline   Reply With Quote
Old 12-11-2015, 02:32 PM   #4
Site Team
 
piper guy's Avatar
 
Join Date: Dec 2012
Posts: 1,794
Like Blenhardt, we have pulled ours more than 20k miles. We've had a few issues, but no more than I expected with a complex vehicle that "moves" quite a bit as it goes down the road. There have been some quality issues, but the Redwood management is working to correct the process.


As said above, the dealer is a BIG part of the equation. I've been fortunate that the dealer I purchased from and also another dealer who is Crossroads and did work for me were both very good and had knowledgeable technicians.


Would I buy a Redwood again ~ Yes. Would I also be very selective in the dealer ~ YES.
__________________
Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
piper guy is offline   Reply With Quote
Old 12-11-2015, 03:12 PM   #5
Senior Member
 
rob_fla's Avatar
 
Join Date: Jan 2014
Posts: 1,645
As others have said the dealer is a important part of the process but for us as fulltimers there are many times when we are not on the same side of the country as our dealer so we have to rely on Crossroads / Redwood Customer Service and their dealer network for support.
Have we had problems, sure but nothing you would not expect when pulling a 17,000 lb. house down the rough, pot hole filled roads of our great country.
I will have to say, Crossroads / Redwood factory support has been great and taken very good care of us and our issues.

Would we buy another Redwood, we sure would.
Are they perfect, no. But Redwood is listening to their customers and working hard to improve the product and make it better in construction and improve quality.
__________________
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch

rob_fla is offline   Reply With Quote
Old 12-11-2015, 03:56 PM   #6
Senior Member
 
Join Date: Feb 2015
Posts: 680
We have had our RW 38RL now for 18 months and had had a few warranty issues that needed resolved. We have had many other RVs Newmar to Fleetwood I would rate them satisfactory. The key is a good dealer willing to work with you and RW on issues quickly. Our only real complaint has been our dealers slow response time.


Would we buy a RW again yes. But I would order it built how I wanted and not take one off the lot that is a compromise.
__________________

2015 RL38
2018 FORD F350 SRW
RWJSIM2003 is offline   Reply With Quote
Old 12-11-2015, 04:20 PM   #7
Senior Member
 
LadyEcooper's Avatar
 
Join Date: Nov 2013
Posts: 122
Fiddleee - Congratulations on your decision to purchase.... the 38GK is an awesome floor plan for so many reasons.

My opinion - the owners group and Redwood manufacture make a great team of support for you. The knowledge that is shared on our forums is so valuable and you will find that most folks here are very eager to see you succeed as a owner.

I ask that you trust this manufacture has your needs & wants at heart. The people who are in charge are good ethical folks who care about your experience and care about you. Give them the opportunity to prove that. So, when you do have issues crop up.... regardless of minor or major, you will find that the Redwood Team will step up to the plate and are determined to get those issues resolved.

The majority of owners would purchase a Redwood product again.... that says VOLUMES. Our manufacture has grown by leaps & bounds since it's conception and we (as forum participants) continue to help in that growth in providing good information to help potential owners like yourself and continued support for those who are already part of the Redwood family.

We ALL look forward to having you as part of our family. I encourage you to make plans to attend the Indiana National Rally in August. You will love spending time with like minded folks. :-)

Lady E Cooper
__________________
Full-timers: Evada & Terry Cooper
Mobile RV Academy
Big Max - 2013 F350 King Ranch 4x4 DRW
Lady DRV - 2017 DRV Fullhouse JX450 w/Executive Office Options
LadyEcooper is offline   Reply With Quote
Old 12-11-2015, 04:32 PM   #8
Senior Member
 
travelin' texans's Avatar
 
Join Date: Sep 2012
Posts: 2,868
I don't care which brand or manufacturers you chose you will have issues, most will be the same as you read here, but the difference will be in how the company handles those issues & RW has stepped up every time I needed them. Most all rvs are manufactured in the same geographical area of the country & they have the mind set "get our quota out the door so we can get the hell out of here", so not much pride in workmanship at any of the factories. I would definitely buy a RW again & not think twice about it!!
__________________
Danny & Linda
Former '13 FB owner
Currently rvless!
travelin' texans is offline   Reply With Quote
Old 12-11-2015, 05:03 PM   #9
Senior Member
 
Join Date: Dec 2015
Posts: 103
Blenhardt.....I'm not sure how the posts and responses work. I hit the 'thanks' button, but didn't see anything post, so I'm responding this way. Yes, I know it's much more common to see complaints rather than praise. So it's nice to know you're happy with yours for the most part. Thanks!

Johnboytoo......yes, the floor plan is a killer floor plan. We don't eat out much when we travel, so the extra kitchen space sold us. I'm sorry you haven't been happy with yours. I suppose that can happen with any brand, but when it happens you certainly veer away from that brand.....understandably! Thanks for your post!

Piper guy......we plan to travel all over the country, so I guess the potential problem in that is that we won't necessarily always be at our home dealer. I think our local dealer is pretty good, but I've read some horror stories about dealers across the country. I don't know how extensive the RW dealer network is.

rob fla.... you said RW is working hard to improve their product. How do you know this? Is there new leadership? Or did you learn this at a rally? Or do you see this from your own experience? That's good news for sure....but I'm just wondering how you get the sense that things are improving. Thanks for your post!

RWJSIM2003.....We definitely plan to order ours. Besides, we haven't even been able to find any on the lots here in Indianapolis. We did find 3 up in Elkhart IN, but would rather not purchase from that far away. Thanks!

LadyEcooper......Drat! We would LOVE to attend the rally, but we are already committed to be out west next August. Are there rallies at other times of the year as well? I'm curious what your 'Mobile Academy' is in your signature. It definitely sounds like there are some friendly, knowledgeable, and supportive people here in the RW forums. SO glad there is a RW forum. At first I didn't think there was one. Do the owners of RW get on here and follow what people are saying? Thanks for the nice welcome!
fiddleddd is offline   Reply With Quote
Old 12-11-2015, 05:04 PM   #10
Senior Member
 
Join Date: Dec 2015
Posts: 103
Negotiating the site

Did I respond to everyone in the correct place? I'm still trying to figure out how to negotiate around in this website. Thanks!
fiddleddd is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 09:48 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.