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Old 03-25-2012, 05:06 PM   #1
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Can we hear from some of you that have your units about how good (or bad) you think the manuals are? Do they do a good job of giving an overview of how everything works or are they just a collection of guides by the O.E.M's? Edited by: John317
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Old 03-25-2012, 06:17 PM   #2
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The Redwood manual is very generic and leaves much to be desired as a user manual. The OEM manuals that came with the coach are , for the most part, useful and your only source of printed information regarding maintenance, operation and trouble shooting of the OEM devices.
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Old 03-25-2012, 06:22 PM   #3
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What about the warranty, is there a written copy of the 2+5 redwood warranty, I have read elsewhere that there is no paperwork on the warranty.
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Old 03-26-2012, 12:16 AM   #4
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I agree that the manuals are vague at best. I am still trying to get manuals for the Toshiba TV, LG Home Theater, and Convection Oven. They seem to have grown legs and no one at the dealer knows where they are.
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Old 03-26-2012, 05:46 AM   #5
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Quote:
Originally Posted by Happy Camper
I agree that the manuals are vague at best.* I am still trying to get manuals for the Toshiba TV, LG Home Theater, and Convection Oven.* They seem to have grown legs and no one at the dealer knows where they are.
HC...If you have no success with the factory or the dealer, most manufacturers these days have Manuls in PDF form on their websites that you can download.
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Old 03-26-2012, 05:51 AM   #6
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Yep, That was my next move. Thanks for the help.
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Old 03-26-2012, 03:26 PM   #7
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Yes I think the manuals need a little work,h2oman and </span>I am going to scan all our manufacturers manuals and save as pdf’s and what we don’t have
check on wed sites and place on a disk to have as backups </span><?: prefix = o ns = "urn:schemas-microsoft-comfficeffice" />

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Old 03-26-2012, 04:59 PM   #8
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Quote:
Originally Posted by KR2011
What about the warranty, is there a written copy of the 2+5 redwood warranty, I have read elsewhere that there is no paperwork on the warranty.
If the Redwood company really reads this forum ...I have a suggestion for them to consider....DON'T PRINT YOUR OWNERS MANUALS....now please hear me out before you all blow a gasket.

Owning a business myself and mentoring others that are trying to build businesses I realize and appreciate how a business grows. For that reason usually when an employee hand book or training manual is printed it's already out of date and you're forced to wait until enough changes have taken place to warrant a new printing. This really hinders a companies growth and effectiveness. ( yes I do make money on printing)

If they would instead put up a PRIVATE web site for the owners to read, then they could keep everything current and pro-active instead of doing like everybody else. one of the things that attracted me to Redwood is that they seemed to listen to the needs of the buyer. By doing a web site like I had said earlier, they could send out emails on any changes that they make and this would also allow them to receive current concerns from the owners in "real time" allowing them to make changes before a problem becomes too big. Every other manufacture says they care but this would make Redwood the most reliable and concerned RV company out there. It would be priceless.

Just my opinion (from a marketing guru that has built business from the ground up)

dave
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Old 03-26-2012, 05:07 PM   #9
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Hell Dave, they can't even up date there web site.



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Old 03-26-2012, 05:12 PM   #10
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Quote:
Originally Posted by Dave&amp;Ginny
Quote:
Originally Posted by KR2011
What about the warranty, is there a written copy of the 2+5 redwood warranty, I have read elsewhere that there is no paperwork on the warranty.
If the Redwood company really reads this forum ...I have a suggestion for them to consider....DON'T PRINT YOUR OWNERS MANUALS....now please hear me out before you all blow a gasket.

Owning a business myself and mentoring others that are trying to build businesses I realize and appreciate how a business grows. For that reason usually when an employee hand book or training manual is printed it's already out of date and you're forced to wait until enough changes have taken place to warrant a new printing. This really hinders a companies growth and effectiveness. ( yes I do make money on printing)

If they would instead put up a PRIVATE web site for the owners to read, then they could keep everything current and pro-active instead of doing like everybody else. one of the things that attracted me to Redwood is that they seemed to listen to the needs of the buyer. By doing a web site like I had said earlier, they could send out emails on any changes that they make and this would also allow them to receive current concerns from the owners in "real time" allowing them to make changes before a problem becomes too big. Every other manufacture says they care but this would make Redwood the most reliable and concerned RV company out there. It would be priceless.

Just my opinion (from a marketing guru that has built business from the ground up)

dave


Dave,



I think you have a "BIG WINNER" for a suggestion. You should email both Brian Emmons and Andy Wesdorp at Redwood with this suggestion.



Fabulous idea!
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