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Old 11-25-2012, 06:12 PM   #101
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Originally Posted by jlandon13399
We purchased our RW34SK from Lazydays in Tucson, AZ. Our salesman was Ron Hendrickson and he did an outstanding job working with us. Lazydays had this unit in their inventory so we did not have to wait for factory delivery. Our delevery date was delayed by three days due to problems found during Lazydays inspections. They gave us free parking in their campground and pulled our old unit nest to the RW34SK so we cound transfer our belongings. We stayed at Laydays five nights and really checked things out. Many warranty items were taken care of while we were there. A few Items had to be ordered from the factory and will be installed when they arrive. We left our unit at Lazydays so they could continue the repairs. All in all I would highly recommend Lazydays and all their personnel.




Listen to what you said. The unit is already in stock, sitting on there lot. Then Lazydays has to delay delivery, for three days because of obvious problems it left the factory with. Then you stayed in it for five days and apparently found many more problems, that needed repaired and it is still there, for repairs, that the factory missed and your happy with this?

Come on people. wake up. Nothing has changed at Redwood.



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Old 11-25-2012, 06:30 PM   #102
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Quote:
Originally Posted by lillyputz
Quote:
Originally Posted by jlandon13399
We purchased our RW34SK from Lazydays in Tucson, AZ. Our salesman was Ron Hendrickson and he did an outstanding job working with us. Lazydays had this unit in their inventory so we did not have to wait for factory delivery. Our delevery date was delayed by three days due to problems found during Lazydays inspections. They gave us free parking in their campground and pulled our old unit nest to the RW34SK so we cound transfer our belongings. We stayed at Laydays five nights and really checked things out. Many warranty items were taken care of while we were there. A few Items had to be ordered from the factory and will be installed when they arrive. We left our unit at Lazydays so they could continue the repairs. All in all I would highly recommend Lazydays and all their personnel.




Listen to what you said. The unit is already in stock, sitting on there lot. Then Lazydays has to delay delivery, for three days because of obvious problems it left the factory with. Then you stayed in it for five days and apparently found many more problems, that needed repaired and it is still there, for repairs, that the factory missed and your happy with this?

Come on people. wake up. Nothing has changed at Redwood.



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Lilly, you obviously have never built a house. Boy you talk about frustrations. In the building trade it's called a punch list and it can include miss-wired plugs, 3 way switches put in the wrong place, wrong counter tops, wrong specially ordered Oak hand rail (it takes 3 weeks to reorder).....the list goes on and on.

Human error is a bitch and almost guaranteed to happen and the more costly the home the longer the punch list is.

I've got friends with airplanes ....nothing like spending a million dollars on a bird to have it sit for a month making payments on something that's illegal to fly.
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Old 11-25-2012, 06:37 PM   #103
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I have built my own house and I'm now a retired contractor. If I had done the quality of work that redwood has done, I would have had many law suits, my contractors license revokedand would have been out of business many years ago.



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Old 11-25-2012, 06:46 PM   #104
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Lilly...Have you compiled a list of issues yet? I'd like to see it if you have.
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Old 11-25-2012, 07:28 PM   #105
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Lilly...Have you compiled a list of issues yet? I'd like to see it if you have.
I have to go to the Crossroads dealer tomorrow. I have all the paper work from all the previous repairsin the unit(I need these tofax to my attorney) except, I did not receive copies of the repainting and paint repairs from when redwood picked it up and took it back to the factory. This time,it has been at crossroads for three weeks,with apointmentin advance withredwood involved. redwood even called the day I dropped it off, to check if it was there.27 items, not including paint and body issues. nothing has been done. It's just sitting there. Could you amagine, if we were full timers,like yourselveswhich are our plans.I guess we would have to stay in a homeless shelter I will compile a list and post it.



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Old 11-26-2012, 10:21 AM   #106
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Don,



I hear what you are saying. Unfortunately the manufacutrer does not do a QC check on the coaches before they ship them out. They depend on the dealer/customer to do the QC for them. I personally do not agree with this approach. You can purchase a car that has ISO QS systems in place and the cost is $20,000. Even the vendors must be QS certified. We purcahse a $90,000+ coach and have to do our own QC inspections. Not the way I would run the railroad!!
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Old 11-26-2012, 01:49 PM   #107
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Our dealer contacted us as soon as our rig arrived and asked us to come take a look. I was surprised at the condition in which my rig arrived at the dealer. The interior was incredibly messy with sawdust on the bed, wire stripping on the floor, etc. However, when I returned a week later to take delivery, I was impressed with the clean up and PDI performed by my dealer (B Young RV in Portland, OR). They did a great job and even had a list of needed repairs that couldn't be done before delivery (they were minor).

We've had it now for four weeks and have only come up with a few warranty issues (RV Lock, some moulding that has warped and a leaky window).

While I too believe Redwood should do a better job of QA, it appears they have made an arrangement with their dealers to handle much of this. In my case, my dealer did a terrific job.
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Old 11-26-2012, 04:54 PM   #108
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We received our 31SL just the first of July, the coach was incorrect from the factory.

1) Wrong color furniture in the living area.

2) Wrong fridge. Ordered the 12CF. The invoice to the dealer even showed Redwood had billed them for it.

2) Wrong valances in the living area.

3) Missing both rear blinds.

4) Ordered Maxxaire fan for the bath. Was installed in the bedroom.

5) Belt line by the entry door bowed in an filled with silicon.

6) A/C's will not cool down the coach when it has been sitting in the sun all day. The stats are pegged at 99 degrees. Check the ducts coming from the rear main unit and they are half full of a bundle of wires and spray foam.

7) Furnace stand missed the floor by an inch in the pass thru. When they repaired the dealer put the access panel on 90 degrees sideways.

8) The wood cuts under the sink in the bath room are so bad the dealer said it needed to be replaced. Was told 4-6 weeks for replacement.

9) The Pita RCA blue-ray player freezes up.

10) Several wood work issues.



The coach was at the dealer for 5 1/2 weeks. We have not had a chance to use the coach since delivery yet. Picked it up from the dealer on 11/21, had family coming in town for Thanks Giving and needed more room for family to stay.

The coach was not complete with repairs yet. Not so sure I will take back to the dealer for the completion due to ill repairs already completed.
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Old 11-26-2012, 08:20 PM   #109
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Ken,

Don't get a replacement RCA unit... they are CRAP. Our dealer replaced the RCA unit with a new LG from Redwood when we had our 38BR in for warranty work. Had several issues with woodwork throughout the coach that was falling off or warped... all fixed. Had issues with both doors... fixed. Batteries go dead in 4-5 days so installed a solar panel charger. Will check the unit each month when we fire up the genny over the winter hoping no more issues arise. Happy with service by our dealer... not so happy with quality of the trailer so far. Plan to talk to factory reps at the upcoming RV Show in Toronto... would love to hear what they have to say for themselves and whether they even read the forum and the issues owners are having.


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Old 11-26-2012, 09:18 PM   #110
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Well,well. Lots of problemswith the Redwoods. Thought it was just me. If people would read this forum prior to buying one they probably would not buy one. Except Dave. Ever heard of a bust out. Makem,sellem (they will get worse and worse) made our money then belley up. Oh, but you can keep towing them to the factory or dealer time after time for repairs. If that's your idea of fun. No wonder Redwood has little or no QC. People keep giving excuses for their work Redwood (owners). This is not a "Residential Rig". It's ok if you don't move it but things come lose when you tow it. Right Dave? When you build a house you have a "punch list" too? I think we will be holding the bag at the end when Redwood closes it's doors like many have. When people ask me about the Redwood I point them to this forum tell them my experience. Not good PR for redwood. Dave, do most of the workers at the factory speek or read english? Just wondering.
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