Reply
 
Thread Tools Display Modes
 
Old 01-22-2013, 10:57 AM   #1
Member
 
GCAKIA's Avatar
 
Join Date: Dec 2012
Posts: 42
Wife and I are living full time in our Redwood 36FB. We have our first warranty appointment with the dealer on Feb 1. Since we're full timers, we hope to drop it off in the morning and get everything addressed that day. We'll pick it up before they close.



While we have created a list of items, wanted to see if there's anything else we should ask the dealer to do while we have it in. Preventative type stuff?



Dealer knows we're coming, has our list in advance, has ordered known parts needed, etc.



Thanks
__________________
Gary and Karen
Denton, Texas
2012 Ford F-350 (4X4 dually)
2015 Redwood RV (39MB)
GCAKIA is offline   Reply With Quote
Old 01-22-2013, 11:47 AM   #2
Site Team
 
hoosierguy's Avatar
 
Join Date: Nov 2011
Posts: 1,267
Quote:
Originally Posted by GCAKIA
Wife and I are living full time in our Redwood 36FB. We have our first warranty appointment with the dealer on Feb 1. Since we're full timers, we hope to drop it off in the morning and get everything addressed that day. We'll pick it up before they close.



While we have created a list of items, wanted to see if there's anything else we should ask the dealer to do while we have it in. Preventative type stuff?



Dealer knows we're coming, has our list in advance, has ordered known parts needed, etc.



Thanks


Depending on how long you have had your coach, you may want to contact Redwood customer service to see if there are any Technical Service Bulletons out on your model. You could then provide that information to the dealer ahead of time for them to make any necessary arrangements. Check with .............

Brian Emmons, Redwood Technical Support attelephone No.574-457-7811.



When I had my coach in to the factoryfor it's annual inspection in November,there were a couple of TSB's performed that brought everything up to the latest.



The problem is that for some dealers, they don't always take the time to check for TSBs.



__________________
Guy & Phyllis
2012 RW36RL,DualA/C,KodiakDiskBrakes,TrailAir Tri-Glide,GY_G614's,Mor/RydeSRE4000,HDShackles/WetBolts
2011Dodge3500Laramie,CrewCab,4x4,SRW,Michelins, LongBed,6.7LCTD,3.73,PullRiteSuper5th20.5KHitch, BlueOxBedsaver

hoosierguy is offline   Reply With Quote
Old 01-22-2013, 12:17 PM   #3
Member
 
GCAKIA's Avatar
 
Join Date: Dec 2012
Posts: 42
Great suggestion. Thanks
__________________
Gary and Karen
Denton, Texas
2012 Ford F-350 (4X4 dually)
2015 Redwood RV (39MB)
GCAKIA is offline   Reply With Quote
Old 01-22-2013, 12:34 PM   #4
Member
 
GCAKIA's Avatar
 
Join Date: Dec 2012
Posts: 42
Called Brian and he was great. He was able to pull up the history on our specific Redwood and knew we needed to get one part ordered in advance to get a Level Up TSB addressed. Thanks again!
__________________
Gary and Karen
Denton, Texas
2012 Ford F-350 (4X4 dually)
2015 Redwood RV (39MB)
GCAKIA is offline   Reply With Quote
Old 02-07-2013, 01:27 PM   #5
Member
 
GCAKIA's Avatar
 
Join Date: Dec 2012
Posts: 42
Well our appointment was last week to get our warranty work done. Got up early Friday with the intent to get the Redwood to the dealer early so they'd have all day to work on it if needed. Got it all wrapped up and ready to go. As I began to hook it up to the truck, needed to adjust the Lippert lift system. The master panel showed no power and had no operation to it at all. Great.



Called the dealer to let them know about the problem and that we would be late. The service tech I spoke with said it was most likely a blown fuse and that this was the issue to be addressed by the TSB.Apparently without this TSB applied the system regularly blows fuses and won't operate. Great.



The good news is that once I replaced the fuse, it worked fine and we got it into the dealer OK.



So, I will absolutely pass along the recommendation that came originally from Guy and Phyllis; be sure to take the initiative to check with Redwood directly on TSB's. You can't assume your delaer will do this as a standard part of their service. Great!



Thanks again to Guy and Phyllis!
__________________
Gary and Karen
Denton, Texas
2012 Ford F-350 (4X4 dually)
2015 Redwood RV (39MB)
GCAKIA is offline   Reply With Quote
Old 02-07-2013, 06:11 PM   #6
Senior Member
 
BradPAjax's Avatar
 
Join Date: Jan 2012
Posts: 455
How do we check for TSBs... do we have to call Redwood?

__________________
2016 F-350 Crew Cab 4x4 Dually Diesel, 2013 38BR Office config with all options and upgrades but Ceiling Fan and Ice Maker.
BradPAjax is offline   Reply With Quote
Old 02-07-2013, 10:59 PM   #7
Senior Member
 
sinder's Avatar
 
Join Date: Jan 2012
Posts: 506
I'm going to have my dealer contact Redwood about open TSB's for my unit before I bring it in for warranty. I want the dealer to learn the appropriate process.
__________________
Dean & Pam - SOB
sinder is offline   Reply With Quote
Old 02-08-2013, 10:51 AM   #8
Member
 
GCAKIA's Avatar
 
Join Date: Dec 2012
Posts: 42
Check with .............

Brian Emmons, Redwood Technical Support attelephone No.574-457-7811.
__________________
Gary and Karen
Denton, Texas
2012 Ford F-350 (4X4 dually)
2015 Redwood RV (39MB)
GCAKIA is offline   Reply With Quote
Old 02-08-2013, 10:54 AM   #9
Member
 
GCAKIA's Avatar
 
Join Date: Dec 2012
Posts: 42
Sinder,...excellent point. I don't understand why that wouldn't be a standard part of their customer service process. Whether the Redwood is under warranty or not, it's important for Redwood owners to know about recalls.



I asked our dealer why it wasn't done as part of their process. I was told it's the responsibility of Redwood to send the owner a letter. Not a good answer.
__________________
Gary and Karen
Denton, Texas
2012 Ford F-350 (4X4 dually)
2015 Redwood RV (39MB)
GCAKIA is offline   Reply With Quote
Old 02-08-2013, 11:40 AM   #10
Senior Member
 
Grandpa's Avatar
 
Join Date: Nov 2011
Posts: 304


Why couldn't those service bulletins be posted on this forum regularly? Could be useful to us all!
__________________
Grandpa is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 10:50 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.