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Old 11-06-2014, 05:59 PM   #1
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Warranty Changes

I have found out that in the past the Redwoods had a 2 year warranty however the second year was provided by the suppliers.

Now the Redwoods come with a 2 year Pin to bumper warranty that is ALL covered by Redwood. This takes out some of the fighting with problems from the suppliers.

They stopped advertising the 5 year structure but they'll still stand behind their product.

I hope this helps
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Old 11-06-2014, 09:04 PM   #2
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Redwood site still shows 2+5 year warranty.http://www.redwood-rv.com/features/clima-comfort
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Old 11-06-2014, 09:06 PM   #3
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The warranty was one of the reasons we bought the Redwood. I like not having to work all the bugs out in only one year. Especially for those that use it seasonally and are not full time, one year would go by in a FLASH and you would be stuck with repairing warranty-type items. I hope Redwood doesn't decide to change this... it's a big selling point, especially with those of us who have owned RV's before and KNOW we will need it. ;-)
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Old 11-07-2014, 01:18 AM   #4
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I would agree, the 2 + 5 Warranty was a big selling point for us too.
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Old 11-07-2014, 01:17 PM   #5
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It sold us as well.
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Old 11-07-2014, 02:44 PM   #6
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Spoke with Jim Lazzarino yesterday, the warranty for new coaches is 2-year pin to bumper.

The Redwoods sold with the 2+5 are still honored, the annual is no longer required but still advised.

As Dave says, Redwood is a strong company who will stand behind their product, they will work with owners on issues requiring warranty work.
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Old 11-07-2014, 04:14 PM   #7
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Chuck,
Are you saying us with the 2+5 won't need to do the annual anymore as a condition of warranty?
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Old 11-07-2014, 04:38 PM   #8
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Wow, that is big! The 2+5 was a big sales point for me. I wonder if they are having issues with the 5 part or perhaps they can't provide it on the lower end lines and still provided on Redwood and claim they are the structure.

Don't suppose you asked Jim why?
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Old 11-07-2014, 04:50 PM   #9
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Quote:
Originally Posted by 0nTheRoad View Post
Spoke with Jim Lazzarino yesterday, the warranty for new coaches is 2-year pin to bumper.

The Redwoods sold with the 2+5 are still honored, the annual is no longer required but still advised.

As Dave says, Redwood is a strong company who will stand behind their product, they will work with owners on issues requiring warranty work.
I agree, this is big news! I, too, was swayed to purchase a Redwood with the 2+5 warranty. I would expect them to honor that since that was part of our purchase but one of the major headaches we have had is where can you find a reputable dealer to do the inspection? My 2 year would be coming up in Feb 2015 and I was thinking I would have to go to Memphis for the inspection which is about 30o miles away. Either that or I would have to go to a dealer that does terrible work. How will we know for sure that Redwood will no longer require the annual inspection? I think we will all need something in writing or take the chance of losing our warranty.
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Old 11-08-2014, 02:24 AM   #10
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What I understood him to say is that the new 2015 Redwoods have a 2 year head to toe warranty. No annual is required on these new rigs.

I asked about the 2014 and older Redwoods and what I understood him to say was that they they no longer required the annual but very strongly suggested that it be inspected and serviced.

Also asked about the Service Center not doing inspections/repairs and he said that is not the case, but suggested that work be done by dealers.
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