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Old 04-10-2018, 09:25 PM   #1
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Structual crack

Our 2013 Redwood 36 fl developed a crack in the fiberglass below the front slide. The slide shudders when put in or out. Redwood cust, service was no help. I was advised to go to camping world. I was told to message Andi on this site for advise. Does anyone know how I can contact Andi?
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Old 04-11-2018, 12:33 AM   #2
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Andy on the other site
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Old 04-11-2018, 01:36 AM   #3
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They could be talking about a former Redwood employee in customer service whose name is Andi. I don't think she is an employee any longer.
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Old 04-11-2018, 01:44 AM   #4
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Are sure its Andie and not Sandie. Sandie Yeats works for Keystone I think she is head of service. That is the person I dealt with when they took my rig in for warranty repair.
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Old 04-11-2018, 04:13 AM   #5
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Andie in Redwood service retired a bit over a year ago.
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Old 08-05-2018, 08:26 PM   #6
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Take it back to the factory

We had the same problem with our 2012 Redwood 36RL. After getting the runaround and taking it to two different dealers in an attempt to get it repaired, we ended up taking it back to the factory in IL. The repair was done at the factory, and we havenít had any problems since.
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Old 08-24-2018, 02:08 AM   #7
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Try to make it to the annual Rally in Shipshewana

We have owned since new a 2012 Redwood 36FB and love it. We are in it as much as home (Arizona) and couldn't imagine our life without it. We also had the crack under front bedroom slide. We have been to the Redwood Rally twice and the service issues Redwood takes care of while there along with classes for how to care for your RV and enjoy it are worth the effort of heading to Indiana in July. The service manager is at the Rally and will work with owners to take care of unique situations. (Lippert was there too doing lots of service.) We had to bring the RV back on an appointment to have the crack fixed and we don't think about it at all now because they did such a great job not to mention several little things we mentioned or they saw and just did. They are the BEST service people by far! All work at the Rally or scheduled from the Rally through Redwood was goodwill.
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Old 09-01-2018, 04:46 PM   #8
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We had structural issues under both front slides and on the top left corner of the driver side bedroom slide. When under warranty, Redwood fixed all (had to fix both areas twice) and the bedroom issue is now cracking again. However we have put over 100K miles on our 2012 36FL so perhaps that may be the issue.
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Old 09-08-2018, 04:42 PM   #9
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We purchased a 2018 3821 RL and had structural problems under our bedroom slide which caused a 3 inch crack. Warranty had ours fixed at the camping world in Garner NC. Found out that the frame was only spot welded and had broken loose causing to much flex. Had to pull the bottom front off behind the kingpin and weld the frame. This seems to have fixed the problem.
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Old 09-08-2018, 05:59 PM   #10
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It never ceases to amaze me why Redwood (and other mfg's) don't fix the root cause of this cracking. It was a problem when Redwood started in 2012 and it's still going on 6 years and heaven knows how many claims later. Simply amazing.
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