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Old 08-02-2014, 06:32 PM   #1
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Should I buy a Redwood RV?

I'm hoping to get advise from the people who really know the Redwood product. My wife and I have put a deposit on a 2015 38GK and though it has everything we wanted there are quality issues that are haunting me so I joined this forum for research. What I learned is there are quite a few issues with the RW and customer service also seems to be an issue with their slow response.

We are full-timers going to a 5'er from a MH and want the extra space and utility. We plan to place this rig in a RV resort and buy a travel rig for our future adventures so the unit will become a fixture on our lot. My question to all of you is simply this...are you satisfied with what you bought and would you buy RW again. We are not going to buy a tow rig so warranty work will have to be from an independent repair service.

I am wavering on this deal so your responses will weight heavily on our decision. I need honest, heartfelt input.

Thank You

Gary and Michelle
SKP 81493
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Old 08-02-2014, 07:17 PM   #2
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People voice displeasure much more readily and quickly than satisfaction. We have a 2013 RL that has now been towed more than 10k miles around this country with very minimal issues. From the start, there have been very few items that needed attention and the ones that did were minor. I think the greater majority of Redwood owners are happy with their choice.

Having said that, if I were buying the coach for the purpose you are, a couple of things come to mind.
First - I would pick my dealer based on Service even more so than price. You will need a dealer with the ability to do mobile service. Redwood has authorized independent service people to do warranty repairs but ONLY on a case by case basis and usually because of non-ordinary circumstances.
Second - I would arrange with the dealer to put the unit in a campground close to them and let you stay in it at least a week to get all the small issues that always crop up in an RV this complex attended to.

Overall I think the RW would be good choice.
Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
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Old 08-02-2014, 07:39 PM   #3
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We are very much like you, traded in our MH for our first fiver and now in our third seven month season at a year round campground, not full timers but close. We are very happy with ours and it has no stress on it from traveling. All the equipment has worked well so far and they have allowed us to use an RV tech to service/inspect it because we also do not have a tow vehicle. Plus the place where we purchased it no longer sells them. We'll see how RW treats us as we go into the last years of our warranty. Just treat it as you would an on the road rig. Maintenance, washing/waxing and close up the awnings when not there and turn off the water, water heater, put the vents on auto for circulation. We have covers on all three maxi fans and slide toppers they work well. And yes we had a few small problems that could be fixed easily. We did have the roof replaced because of a hole in the roof membrane. Our tech picked it up and replaced it. Couldn't blame anyone but insurance took care if it. Looks like it always did and with the full body paint. Remember the bottom line, it is what it is and you treat it as such...a nice well appointed trailer.
Jay and Linda
2013 36RL
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Old 08-02-2014, 07:50 PM   #4
Join Date: Mar 2014
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I think ALL new RV's have issues... We have owned 5, all purchase new, and ALL had "issues" that warranty took care of. WE LOVE our RW! We are full time and took delivery on June 4th. Yes, we would buy it again. If I had to criticize, it would definitely be quality control... but again, that's what the warranty is for. It helps if you expect it.

I have had a few occasions to contact RW directly about "issues" and am absolutely happy with the response. My call was answered within a couple of minutes, and I spoke with a person who could help me and it was resolved. NO COMPLAINTS. I think that needs to be said once in a while.

Best wishes, and good luck with a beautiful new GK, we ALMOST chose that one! Went with the RL. This forum is one of the big BENEFITS of owning a RW: GREAT folks and lots of QUICK help here! Cheers! ~Theresa
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Old 08-02-2014, 08:12 PM   #5
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Thank you for your response. Your suggestion of picking a dealer that does mobile service was an excellent point. I got on the phone to our salesman and verified that they have their own mobile service and will send out an independent serviceman if needed when their staff are too busy. We will spend as much time in the unit as we can during PDI and then it will be transported 60 mile to our location. I have been assured that any problems missed during PDI would be resolved. I'm a trusting person by nature but I know of the horror stories out there.
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Old 08-02-2014, 08:15 PM   #6
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It really is all about the dealership and their service. Do some research online about THEM. We did.
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Old 08-02-2014, 10:15 PM   #7
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I think piper guy hit the nail on the head. I know I have been guilty of this, our TT we had problem after problem no help from the dealer. I have been in my Redwood for almost two years if only a few minor problems. With two of them being directly related to the vendor of products used by RW. My RW dealer bent over backwards to help us get our unit rebuilt at the wreck a year ago last March. We were really worried about what kind of residual problems we would incur, to date no issues from the wreck.
Our dealer did a fantastic job on the repairs, but later when question getting the inspection for the annual and we told that this was no longer required by RW. Only to find out to late that it is.
I think you can get good and bad in anything and sometimes you just have to gamble. I feel bad for those who are working through issues with their units. I would have to recommend RW hands down.
Good Luck with what ever you decide.
2013 Redwood RE
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Old 08-02-2014, 10:43 PM   #8
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To give the simple answer, HELL YA!! Been in ours for closing in on 2 years with only minor issues which RW was taken care of to my satisfaction.
Danny & Linda
Former '13 FB owner
Currently rvless!
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Old 08-03-2014, 12:53 AM   #9
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We would buy a RW again. Lots of small issues but fixed in a week or two normally. We bought our RW at Spaders in SD, next door is a KOA and we stayed there for a week getting most of the stuff fixed.

RW is the company who by far offers the best units both when it comes to floor plans and finish. We live in our full time and I kind of get happy every time I open the door and get in to our "house"! For us the feeling of a real home is important. None of the MH we looked at had that even if many of them was more luxurious.

When it comes to dealer we must have found the best dealer ever. Not cheapest but with a service that is totally outstanding. That for us a newbies is really important. But there is no perfect RV.s, we travelled from Key West to Sioux Falls, visited at least 10 dealers and saw maybe 75 different models.

Easy to fall for RW because of a lot of small but important details and the overall feeling is by far the best including units for almost double the price.
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Old 08-03-2014, 01:13 AM   #10
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Gary and Michelle,

Without sounding like a broken record say the same as the others, my husband and I live full time in our 38GK for nearly a year....picked it up last Sept of 2013. We love our unit. Have had very minimal issues. I asked the Professor today 'how many miles do we have on our Lady Redwood?' - His response was over 13,000 miles. Wow. We are so glad that we have a great unit that holds together so well over these sometime 'horrible' highways. Every time we arrive at our new destination - when I walk inside - I'm all smiles because of how great it looks inside & out and how proud I am to be part of the Redwood family.

My advise (other than agreeing with the others )- is to become educated about your rig, as much as you can. Learn about the regular maintenance, the upkeep of your rig. There are lots of pot holes out there - no need to drop off into one of them...if you know what I mean - so take the time to learn about how to take care of your new home.

Being part of the Redwood family is an awesome experience. (the Forums are wonderful - people always willing to lend a helping hand.) You couldn't have pick a better one to be a part of. Rest assured - you have a manufacture that cares about all of its owners and strives to make things right, should things go wrong.

Welcome to the family and we hope that we all can meet up in person in the future.

Lady E Cooper
Full-timers: Evada & Terry Cooper
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