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Old 05-22-2013, 07:34 PM   #1
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<h5 ="uiStreamMessage userWrapper" -ft="&quot;&quot;:1,&quot;tn&quot;:&quot;K&quot;" style="font-size: 13px; margin: 0px 0px 5px; padding: 0px 20px 0px 15px; word-break: break-word; word-wrap: break-word; font-weight: normal; line-height: 18px; font-family: 'lucida grande', tahoma, verdana, arial, sans-serif;">We just took delivery of our $98,000 Redwood 36 RL. We pulled it home on Friday May 17th. On Sunday night we had a rain storm. The kitchen on Monday had water on the counter. We contacted the RV dealer and they sent someone out right away thinking the water had come through the front A/C. When the service tech got on the roof he found that the roof coating was cut back to far so that the A/C seal did not cover it. Now the insulation, wood and ceiling panels in the rig are ruined. The RV dealer is working really hard to control the leak, and they want to FIX the unit under warranty! WE do not WANT a FIXED $98000 dollar RV. I want a new one that we can enjoy without the worry of MOLD and damaged roofing. We have Heard nothing but good things about Redwood, that is why We spent the extra money for the peace of mind after terrible experiences with Heartland. What are you going to do for us?</span></h5>

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Old 05-22-2013, 08:01 PM   #2
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Sorry to hear about your situation. Suggest you contact Crossroads Customer Service Center at 574-457-7800 to discuss your options.
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Old 05-22-2013, 08:14 PM   #3
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I wish you well on your quest for satisfaction.

The 98K that you just shelled out is very relative to them. It doesn't matter if you spend 70K or 125K. It's all the same. They've got to get these trailers out in a certain time frame. If there are problems once the trailer gets to the end user (you) they'll fix whatever the problem(s) may be at the dealer level. Hopefully, you have a knowledgeable dealer with knowledgeable techs.

Good luck!

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Old 05-22-2013, 08:21 PM   #4
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I really don't tth all think it can now be handled at the dealer level. With all the water damage in the ceiling and roof area, should you want to put up with the possible mold and trickle down effects? We haven't even camped in it yet. Then it will be in the shop all summer so there goes our camping season. In Minnesota the season is pretty short!
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Old 05-22-2013, 08:32 PM   #5
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I feel that if the leak was bad enough to ruin the plywood sheeting and insulation, the least would be for it to go back to the factory for rebuild. Depending on the seriousness of the damage and the capabilities of the dealers shop it may be able to be repaired there. It's kind of like a new car getting damaged in transit. Does it require a new fender, or is there damage to the vehicles integrity. Hopefully they'll treat you decent and take care of the problem.
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Old 05-22-2013, 09:00 PM   #6
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Quote:
Originally Posted by medic1368
&lt;h5 ="uiStreamMessage userWrapper" -ft=""":1,"tn":"K"" style="font-size: 13px; margin: 0px 0px 5px; padding: 0px 20px 0px 15px; word-break: break-word; word-wrap: break-word; font-weight: normal; line-height: 18px; font-family: 'lucida grande', tahoma, verdana, arial, sans-serif;"&gt;&lt;span ="message" style="color: rgb51, 51, 51; line-height: 1.38;"&gt;We just took delivery of our $98,000 Redwood 36 RL. We pulled it home on Friday May 17th. On Sunday night we had a rain storm. The kitchen on Monday had water on the counter. We contacted the RV dealer and they sent someone out right away thinking the water had come through the front A/C. When the service tech got on the roof he found that the roof coating was cut back to far so that the A/C seal did not cover it. Now the insulation, wood and ceiling panels in the rig are ruined. The RV dealer is working really hard to control the leak, and they want to FIX the unit under warranty! WE do not WANT a FIXED $98000 dollar RV. I want a new one that we can enjoy without the worry of MOLD and damaged roofing. We have Heard nothing but good things about Redwood, that is why We spent the extra money for the peace of mind after terrible experiences with Heartland. What are you going to do for us?&lt;/span&gt;&lt;/h5&gt;
Sounds like nothing has changed with redwood. same old junk, coming off the line.

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Old 05-22-2013, 09:21 PM   #7
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Louisiana has a 30 day lemon law, they would have to take it back.
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Old 05-22-2013, 09:36 PM   #8
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Wow John... you really are bitter and take advantage of every badmouthing opportunity that presents itself to get Redwood's attention.

How's that working so far?
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Old 05-22-2013, 09:59 PM   #9
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Wow John... you really are bitter and take advantage of every badmouthing opportunity that presents itself to get Redwood's attention.

How's that working so far?
He cracks me up
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Old 05-22-2013, 11:42 PM   #10
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I'm really kinda tired of hearing it. You got a lemon, OK, but that does not mean that RW is not taking care of issues and everything they do is bad. We only know one side of your story and there are ALWAYS two side to every story as we all know. Sure would be nice to get a break from this particular one.

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