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Old 03-09-2015, 01:35 AM   #1
csb
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Propane heating problem

Went out this weekend for first time after dewinterizing. Everything went great with the propane heating until last night.
The thermostat came on but would never light. Friday night it worked perfectly. Both tanks are full no worries there. Gas is getting to the stove and the water heater just not the floor heater.
any ideas????
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Old 03-09-2015, 01:44 AM   #2
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Turn your thermostat off, then back on to heat. Wait a few minutes between cycles. Do this a few times. Sometimes the furnace needs to purge air from the gas line before it will light. If if doesn't happen right away it tends to shut down for the sake of safety. Try that a few times. It might light properly.

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Old 03-09-2015, 02:30 AM   #3
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We have the same problem. We have tried everything suggested. Had it in the shop for six weeks. They changed the thermostat. Still doesn't work. I called redwood. Just got a rude customer service person who informed me to take it back to the dealership again. We full time in ours and if they didn't get it right after six weeks I don't expect another six will make a difference. We are so disappointed with redwood.
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Old 03-09-2015, 01:16 PM   #4
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Originally Posted by csb View Post
Went out this weekend for first time after dewinterizing. Everything went great with the propane heating until last night.
The thermostat came on but would never light. Friday night it worked perfectly. Both tanks are full no worries there. Gas is getting to the stove and the water heater just not the floor heater.
any ideas????
We had the same problem it turn out to be the 5amp fuse in side the thermostat. All you need to do is pop off the cover and check the fuse.
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Old 03-09-2015, 07:04 PM   #5
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Wow - I did not know there was a fuse in the thermostat! Good info - Thanks j1251b!
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Old 03-10-2015, 01:14 AM   #6
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Originally Posted by Hairfairy View Post
We have the same problem. We have tried everything suggested. Had it in the shop for six weeks. They changed the thermostat. Still doesn't work. I called redwood. Just got a rude customer service person who informed me to take it back to the dealership again. We full time in ours and if they didn't get it right after six weeks I don't expect another six will make a difference. We are so disappointed with redwood.
Did it work when you picked it up after the six weeks? The dealer should have proved to you that it worked?
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Old 03-10-2015, 01:05 PM   #7
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It worked when we picked it up. That night we woke up at 12:00 and it was blowing cold air. Same problem. Works for three or four cycles then furnace won't engage. I spoke to soon saying how great Explore USA did. Also found out they didn't replace ice maker water line. Just cut it and did a quick fix. Line has holes in it. They also fixed our slide. Now I can throw rocks thru the gap at the floor. Got to love it. Thermostat they put in is now rocking on the wall. Redwood wants me to take it back to them. Don't think so.
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Old 03-10-2015, 03:04 PM   #8
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We had a problem with our furnace last fall, not sure if the symptoms were similar to yours or not. In our case the thermostat would click calling for heat but the furnace wouldn't operate, all other thermostat functions (cooling etc.) worked.

The problem was the main board in the furnace, a mobile tech replaced it and it's worked well since.
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Old 03-10-2015, 04:36 PM   #9
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It worked when we picked it up. That night we woke up at 12:00 and it was blowing cold air. Same problem. Works for three or four cycles then furnace won't engage. I spoke to soon saying how great Explore USA did. Also found out they didn't replace ice maker water line. Just cut it and did a quick fix. Line has holes in it. They also fixed our slide. Now I can throw rocks thru the gap at the floor. Got to love it. Thermostat they put in is now rocking on the wall. Redwood wants me to take it back to them. Don't think so.
Which one did you go to?
I have actually had the best (not perfect) response from the Fort Worth store on I-35 near Burleson... but still minimum of 6 weeks to do anything...
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Old 03-10-2015, 05:08 PM   #10
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We went to the one in Canton, TX. I came out with more damage than fixes. We live in our RV and don't want to go another 6 weeks on a maybe they will fix things. I'm not sure what to do, but, I do know I have many regrets over this product and Explore USA.I wish we had never bought Redwood. I know all have problems, its how you get your problems handled that is unacceptable.
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