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Old 05-14-2018, 02:57 AM   #1
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Problems

We just bought a 2018 3901WB and we've had some issues. I'm curious to hear if anyone else has had issues? Anywhere from trim to your gate valves. I will post our problems shortly.
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Old 05-14-2018, 03:35 AM   #2
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1. Air in the brake system. Contamination in the brake fluid. Nearly empty brake reservoir.

2. A leaking gray tank valve (don’t know which one).

3. Living room slideout window weather strip fell off.

4. Inverter fried (literally) itself.

5. Bathroom floor delaminating.

6. Bedroom wall panels separating at seams.

Mostly “little” things but the glacially slow warranty process means my coach has been in the shop 6 of the 10 months of ownership. Unfortunately that seems to be standard operating practices.
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Old 05-14-2018, 10:25 PM   #3
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1. Had to remove every a/c vent out of ceiling and vacuum all the wood shaving from them cutting the hole to put vent in.
2. Two wires hooked up incorrectly on the control panel for the electric side of the hot water heater. Took us a week to figure that one out.
3. Black tank and one gray tank gate valves leaking. Bought external valve to keep water in black tank from draining.
4. The fridge doors hits the trim above it and keeps the doors from opening all the way. Tried to lower the fridge but wheels are already touching the floor.
5. Multiple trim issues.
6. Had to re-caulk above awning, gutters, shower, around bathroom sink and tops of slides.
7. Had the screws that hold the middle shower door up fall out. Had to disassemble the entire thing to be able to put back in.
8. Slide windows don't stay open. Latches to hold open don't line up.
9. Compartment door on door side scrapes as it shuts.
10. Cracking in the corners of the roof where it meets the front and rear caps.
11. Propane regulator makes weird noises. On our 4th rv and never heard it before.
12. The wood ceiling accent is sagging in a couple spots.
13. DVD player quit after a week.
14. Rear shade needs to be replaced.

And this is all in the first 3 weeks, and we've had to make most of the repairs ourselves because we live in it and can't be without a home. I'm wondering who's job it is to catch these things?.?
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Old 05-15-2018, 07:22 PM   #4
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Sad, but true that if you are capable, have tools and willing to make repairs yourself, you will get a lot more enjoyment out of your Redwood (literally).

I know it’s not fair, but to prevent the dealer from taking most of your camping season away, ignore the warranty for most of the issues and fix them yourself It’s worth it to stay in control of your unit and control the quality of the repair (not to mention the time off from work, mileage to/from, mis- communication, staus phone calls and finger pointing for months of delay.)

I eventually had to deal with over 50 serious problems the first year I had my ‘12RL. If I had depended on the dealer to make all those repairs, my trailer would probably still be there.
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Old 05-16-2018, 02:39 AM   #5
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Well said. My wife and I are a bit OCD and we would rather do it ourself.
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Old 05-16-2018, 02:57 AM   #6
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It sounds like Keystone isn't doing the job any better than the last company. sorry to hear that thinks have not made a turn for the better. I like my redwood and I was hopping things would get better with Keystone.
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Old 05-17-2018, 01:16 PM   #7
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I am with you, quality control is not very good at the factory and if you do not do a through walk thru at your purchasing dealorship a lot of stuff could get missed. I purchased a 2018 3821RL in January which had many small issues. You are better off if you can fix your issues yourself, because you probably will do a better job. Mine is currently in the Camping world Body shop in Garner NC to fix a stress crack that developed under the bedroom slide and they have had it for two weeks. Hoping to get it back soon
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Old 05-18-2018, 04:27 AM   #8
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Do you have full body paint? How is Camping World ever going to match the paint job after they cut out the body panel to fix the broken weld? Something to think about...

My RL is long out of warranty. When mine cracks (they most always do) I think a trip back to Precision Painting will be undertaken.
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Old 05-18-2018, 12:51 PM   #9
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Problems

Yes I have full body paint and fortunately they already had another Redwood in the paint shop getting repaired. Looks like they do good work in the paint shop.
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Old 05-19-2018, 04:09 AM   #10
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Ours was fixed at the Service Center. Can't say enough good about those guys. Wish we were going to the Rally again just to get a few things taken care of.
When they did the pinbox flex test, ours was beyond specs. I stopped in the next day before leaving it with them and Gary had about a 2'x4' section of wall cut out of the left side. He was adding gussets and braces to the frame and superstructure where welds had broken. If you look at the coach now, I would have to tell you that major work was done. It's that good. And it was almost 5 years old when they did it.
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