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Old 09-23-2012, 12:43 PM   #1
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What a shame!

Today I went out to check the water levels of my batteries and was shocked to find only one. When at the dealership, the guys in the service area showed me 2 batteries sitting next to my unit and they assured me that they were installing both of them while I was doing the rest of the paper work since it was getting late.

Last week my coach went dead while dry camping so I had to jump start my genny to get things charged back up. I assumed I had abused my batteries so I decided to look them over and check the connections.

Please everyone...... do yourself a favor....check to make sure you have both batteries if you paid for them.

Today I went out and bought 2 group 29 Interstate batteries and some cables





Edited by: Dave&Ginny
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Old 09-23-2012, 02:02 PM   #2
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I am sorry hear of your experience Dave. It just goes to show that not all dealers are equal in providing the proper level of service. I am sure glad my dealership stands behind me and my coach 100%. Dave, If you are willing to take a drive to central Iowa - I would be happy to provide you the name of the salesman that I bought my coach from. Super laid back dealership with outstanding service both in the sales dept as well as the service dept.

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Old 09-23-2012, 03:36 PM   #3
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What did your dealer say when you asked him about this?
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Old 09-23-2012, 05:58 PM   #4
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Quote:
Originally Posted by travlingman

What did your dealer say when you asked him about this?

X2 Could it have been a mistake and management didn't know about it?
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Old 09-23-2012, 06:04 PM   #5
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Dave I feel good about what you have discovered. I thought that you of all people would have found that they all have half truths. You are the one person that made me so weary. When I picked up mine, I asked them the same question (oh yes you have two batteries) (soooo I checked during a walk around and saw only one battery and I said I ordered it with two so after re-cheching they installed a 24 and 27 in the rear box) well that made me thank you. So I said that this wasn't going to work so they reinstalled a second 27. But with two 27's they are not the same brand and who knows what the pairing will turn out like. Any way folks if there is a dealer out there that really CARES let us all know, and you will become the richest person in the RV world. I as most of you have worked way to hard for my money and don't mind paying for a quality product, BUT give me a fair DEAL!!!!. Sell me no WOLF TICKETS and I will be your best client. (Sorry forum but for months of reading about dealers and there "QUIRKS" sends me over the edge. Where are we going? )(The checkered sports jackets) Good Night REDWOODERS OF AMERICA and CANADA!
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Old 09-23-2012, 08:38 PM   #6
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With all the problems we had. RV purchase 101. Never trust the dealer, especially Windish RV, in Lakewood Colorado.
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Old 09-23-2012, 08:54 PM   #7
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they tried giving me one batteryalso but i caught it...then i asked about my 40#propane tanks and told me they wouldn't fit so i just left since i had spare 40s from my last fifth wheel
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Old 09-23-2012, 09:12 PM   #8
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I too only have 1 battery. Just found this out today. You would think that Redwood would have installed 2 from the get go. My dealer also said they had 2 batteries in there. My Fault I didn't check. I saw 2 vented boxes and figured there were 2 batteries. I didn't open the battery boxes up when we looked it over at delivery. Why have 2 batteries boxes if your not going to put 2 batteries in from the beginning? Didn't see where I had to order the 2nd battery on the options sheet. Just see where the 2 battery boxes are standard and for the full time living package you get 2 vented battery boxes. Seems to me that if they are vented then there should be something in them. Correct? Am I wrong thinking this way?
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Old 09-23-2012, 09:24 PM   #9
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Quote:
Originally Posted by travlingman

What did your dealer say when you asked him about this?
We'll be having that conversation tomorrow. The thing that really boils my a%& is that I point blank asked them 2 questions and on both items they lied to me.

#1 I asked "is the water filter in my packet an extra one or are you going to put it in". The service manager said that not only had they installed the water filter but they also installed the "Dirt Devil" bag in the vacuum system as well. He then took the cover off the vacuum to show me. Since the bag was in the vac system I took his word for the water filter. Later I found that the water filter was not installed

#2 I point blank asked about the second battery and what type were they installing. He pointed to 2 batteries next to the trailer and said that those were the batteries and although they were generic batteries they were pretty good.

I did catch them on the LP tanks. They had the small ones in the trailer even though I had ordered the #40's. They did replace the tanks before I left the dealership
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Old 09-23-2012, 09:42 PM   #10
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Quote:
Originally Posted by UNDRPSI
I too only have 1 battery. Just found this out today. You would think that Redwood would have installed 2 from the get go. My dealer also said they had 2 batteries in there. My Fault I didn't check. I saw 2 vented boxes and figured there were 2 batteries. I didn't open the battery boxes up when we looked it over at delivery. Why have 2 batteries boxes if your not going to put 2 batteries in from the beginning? Didn't see where I had to order the 2nd battery on the options sheet. Just see where the 2 battery boxes are standard and for the full time living package you get 2 vented battery boxes. Seems to me that if they are vented then there should be something in them. Correct? Am I wrong thinking this way?
On one of the sheets from the dealer I believe it states a second battery in the costly dealer prep. The file is at my office and even though I wasn't going to go to the office on Monday, I guess I will just to verify.

These folks sure have my blood pressure high. I guess I can only blame myself. In business, my wife says I'm not trusting enough and I have to give people a chance. Tonight she's keeping pretty quiet because I did let my guard down on this one. Next year when I buy the new "BR" she wont want to be with me.
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