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Old 08-19-2015, 11:16 PM   #1
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Many problems on my 38RL

Hi all,

Has anyone else experienced some problems right after they bought their Redwood? I am a traveling Histotechnician ( kinda like a nurse, but for the laboratory ) and have been Traveling for 8 Years and decided to get a 5th wheel to live in on assignment.

Well I have had it for one week and:

1. The rear air conditioner doesn't work.
2. The GFCI plug-ins don't work. The one in the bathroom won't reset.
3. The living room TV already burnt out.
4. The 2nd awning is not fully retractable, the pole is not secure when retracted.
5. There is no receiver box for the switch between cable and the antenna.


The nearest Redwood dealer is over 200 miles away me. I have called crossroads rv and they said that the service charge/call would not be covered. Any money the service tech charges I have to pay up front AND I may not be reimbursed.

What are your thoughts on this. I am thinking about getting rid of this if there are this many problems after only one week and Redwood won't back their warranty.

Thanks for any input.

Scott
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Old 08-19-2015, 11:25 PM   #2
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Scotty, Welcome to the Forum and congratulations on that 38RL! Nice floorplan.

I don't see where you said they wouldn't back your warranty, they just won't pay for a service tech to come to you. You need to get it into a Dealer - just part of living in a trailer. In all those are easy fix items.
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Old 08-19-2015, 11:29 PM   #3
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HI Scott; Sorry for your troubles. I see you joined the forum in 2014, which causes me to wonder if you have a NEW trailer or a used trailer? Did you buy it new?
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Old 08-20-2015, 12:01 AM   #4
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Hey Atom,

That's what I am trying to figure out. I am currently 200 miles from the nearest dealer, since I am living out of it I will have to take it to the dealer and stay in a hotel until they get it working I guess? When I had called that dealer they can't get me in for three weeks. It will probably be cheaper to pay a local service tech to have it worked on, than driving 400 miles, paying for a hotel, and loosing the rv space I had reserved.

RomanyLife, I bought it brand new, what irks me is I also bought the extended 5 year warranty, but it doesn't go into place until after Redwood's is up.
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Old 08-20-2015, 12:15 AM   #5
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OK, I don't disagree with your logic, but you said Redwood won't back their warranty, and I'm not seeing where you have been denied warranty.
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Old 08-20-2015, 12:15 AM   #6
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Our dealership/service center allows us to stay in the trailer with 50 amp hookup while they are working on it, have you checked with yours? Many of them offer this to fulltimers. You are right, it might be cheaper to hire the service tech, if RW will cover the warranty work. Hauling is not free, and neither is being displaced!

We all have to factor these things in I guess. I would think that if you paid for the site while you are gone, it would hold if for you? When you are fulltime (to us) it's like you still have to pay your mortgage/rent while you are away :-) Maybe it helps to think of it this way? GOOD LUCK!
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Old 08-20-2015, 12:16 AM   #7
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BTW: are you talking about an after-market 5 year warranty by a company? Just curious.
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Old 08-20-2015, 12:20 AM   #8
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Scott for one thing redwood will warrenty these issues. Taking it to a dealer for these repairs are normal as Atom pointed out. Have you checked your breakers in the fuse panel as the air and tv and GFI could be on the same breaker. In the fuse and breaker box to the right as you walk in the door
As far as the awning arm and the tv reciever box, if you could explain better what is happening we can better help you
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Old 08-20-2015, 12:32 AM   #9
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Call & talk to someone at the service center & they could probably help talk through some of your issues, all sound minor except "tv burnt out"?? To switch from cable to antenna there's a cigarette lighter type receptacle in a cabinet or behind the bedroom tv that must be switched off to view cable & lit to use antenna, there's no receiver box. As mentioned above check breakers, they may look ok, but trip them anyway.
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Old 08-20-2015, 12:42 AM   #10
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Scott, it sounds like this may be your 1st rv experience, if so be patient it will be ok, just a bit of a learning curve.
On the second awning check to be sure the pitch adjust is not too far off. Extend the awning & look on the right side of both arms for a small silver button & make sure they are not set more than 3 holes different, I would recommend equal, but that may be the awning problem.
There's a bunch of folks on here that can help with most any problem you might have, but you have to be somewhat handy to get them solved.
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