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Old 06-29-2014, 04:51 PM   #1
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Many problems 38FL

Let me start my rant My 38Fl is less than 6 months old and i have had the following problems First the awning arm pitch button on the arm fell off inside the arm only fix for this is to replace the whole drive arm. The LED readout on the level system failed and doesn't have any way of telling you what the system is doing only fix for this is to replace the control panel. The drain elbow in back of the kitchen sink broke when running the Kitchen slide out and wedged the slide crooked and also broke the teeth off of the slide gear. The paneling on the interior is separated in many places. looks like bad glue to me. the bottom panel on the outside has pulled away from the coach in several places. If this is how you build a 100,000 dollar coach something is wrong would just love to return it there dealer network is a joke as i am 1500 miles from my purchase dealer and can get any one to even write the warranty orders as they give me the story you did not purchase it from us. UHG Redwood is not worth the money.
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Old 06-29-2014, 05:01 PM   #2
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Have you been in contact with the factory yourself?
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Old 06-29-2014, 05:19 PM   #3
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Call Redwood Customer Service (855) 226-7496 and talk with them to explain your issues. Explain your dealings with dealers.

Redwood is a good company but you will need to be persistent.
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Old 06-29-2014, 05:52 PM   #4
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Redwood will find you a Dealer for repair - doesn't even have to be Redwood. Any Crossroads Dealer, and even some mobile folks.

I've had a couple of the walls pop in on my large slide. I bought a couple of slide clamps and liquid nails, all fixed, and the slide clamps work wonderful holding the tablecloth on the picnic table

The damage caused by the sink elbow sucks, but the rest have nothing really to do with Redwood. DRV uses the same awning arm and levelor system. Doesn't matter if its a $50K coach or $150K coach, these things are put together with their own "breed" of parts right there out of Indiana and it doesn't matter what company it is.

Redwood needs to step up to the plate and get you fixed, but once they do, I think you will appreciate your coach.
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Old 06-29-2014, 05:54 PM   #5
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You have a wonderful coach. Give a Redwood a chance to make it right. Yes, there are some loser dealerships to be sure, but that is true in ANY industry or brand. Our dealings with Redwood have been outstanding. Best wishes.
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Old 06-30-2014, 04:26 AM   #6
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Sorry to hear of your problems. You have done the right thing bringing it to the attention of this forum. The wisdom and advise found here is unsurpassed. good luck.
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Old 06-30-2014, 07:12 AM   #7
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Hate to hear of other owners having problems with their coach. However, if you read the posts on the forums most owners are glowing in their praise for how Redwood resolves issues.

As others have said, give them a ring and explain the issues and I bet they will help you as they have assisted many others.
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Old 06-30-2014, 10:25 PM   #8
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I wish you the best of luck. As you heard before there are definitely loser dealerships. I should know since I as well have some big issues with mine. Both aC's went out on mine the day I picked mine up. One for sure went out and the other just stopped cooling Try to enjoy your first 3 days in a trailer that didn't drop below 91 degrees inside. Called redwood today and still waiting for a call back I informed them I just want to hand my 38br back to them since we just waited way to long to be given this as a completed unit. But I do wish you some very good luck on yours. Maybe yours will work out but I think my wife just gave up on ours
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Old 07-01-2014, 04:03 AM   #9
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Red face

Quote:
Originally Posted by DLRAKOWITZ View Post
I wish you the best of luck. As you heard before there are definitely loser dealerships. I should know since I as well have some big issues with mine. Both aC's went out on mine the day I picked mine up. One for sure went out and the other just stopped cooling Try to enjoy your first 3 days in a trailer that didn't drop below 91 degrees inside. Called redwood today and still waiting for a call back I informed them I just want to hand my 38br back to them since we just waited way to long to be given this as a completed unit. But I do wish you some very good luck on yours. Maybe yours will work out but I think my wife just gave up on ours
Follow up- did you get any resolve to your ACs? Curious what is going on with them.
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Old 07-03-2014, 03:08 PM   #10
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RW knows about some of these dealers as they have directed me by one to another one 50 miles beyond it. The worst part of the warranty is that the dealer who diagnoses the problem and gets an authorization for a fix is the one who has to fix it. You are held captive until the parts arrive, or you can use duct tape until you get home.
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