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Old 10-18-2014, 12:47 AM   #1
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Key broke off in one of the "slam latches"

Upon trying to get into the main front compartment under the pin, while inserting the key it broke off. I had lithium greased all the other latches, but forgot these two. All these latches, when new, are very hard to get a key to go into, and the grease helps a lot. I guess I can talk RW into sending me a new latch, since I am fulltiming in my unit right now for work, but not real sure, as I've heard on this forum that they won't direct ship anymore. I can unlock the right hand latch, and pry a little on the left side to get the door open, so I could do the job myself. How do I get them to send me one? I also had to remove, and reinstall the Bauer NE door lock, as the deadbolt was stuck in the locked position, and couldn't be moved by the inside locking knob. Being forced to open the lock, I found a void warranty sticker, but I had no choice, I was locked in my trailer. After removing the cover, and applying some lithium grease to the inside of that, The lock knob now works, but I'm wondering if it would be replaced under warranty, where I was stuck inside, and forced into that option?
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Old 10-18-2014, 01:43 AM   #2
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Originally Posted by JerryL View Post
Upon trying to get into the main front compartment under the pin, while inserting the key it broke off. I had lithium greased all the other latches, but forgot these two. All these latches, when new, are very hard to get a key to go into, and the grease helps a lot. I guess I can talk RW into sending me a new latch, since I am fulltiming in my unit right now for work, but not real sure, as I've heard on this forum that they won't direct ship anymore. I can unlock the right hand latch, and pry a little on the left side to get the door open, so I could do the job myself. How do I get them to send me one? I also had to remove, and reinstall the Bauer NE door lock, as the deadbolt was stuck in the locked position, and couldn't be moved by the inside locking knob. Being forced to open the lock, I found a void warranty sticker, but I had no choice, I was locked in my trailer. After removing the cover, and applying some lithium grease to the inside of that, The lock knob now works, but I'm wondering if it would be replaced under warranty, where I was stuck inside, and forced into that option?
Don't know why you would try to get Redwood to pay for a latch when it wasn't lubricated properly.
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Old 10-18-2014, 01:57 AM   #3
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Don't know why you would try to get Redwood to pay for a latch when it wasn't lubricated properly.
It came that way new, 2 weeks ago. Is my responsibility to have to lube them, for the warranty to cover it, when the factory sent it this way new? I don't remember reading in the owners manual that I had to lube them, when new. I just lubed them for ease of use.
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Old 10-18-2014, 02:04 AM   #4
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That's one thing about owning an RV you had better be good about maintenance and fixing things yourself or you'll be calling Redwood every month or visiting the dealer often.
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Old 10-18-2014, 02:07 AM   #5
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That's one thing about owning an RV you had better be good about maintenance and fixing things yourself or you'll be calling Redwood every month or visiting the dealer often.
You did notice that I said this RV was 2 weeks old, and came this way, right? I have owned RVs for better than 15 years now, and these are the first latches that will hardly accept the key when new. It broke off going in.
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Old 10-18-2014, 02:23 AM   #6
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Yes I noticed, 2 weeks old or 2 years old latches need lubed or they won't work properly. A good dealer would have caught this in a PDI, or should have been fixed before you took delivery but they didn't. Redwood is a great company and most likely will pay for your latch, key, and shipping but its not their fault the key broke in the latch. There are many things that need lubed once in your possession, slide seals, hinges, latches, electric slide rails, spare tire cable mech, pin box, hydraulic jack rams, steps, etc...
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Old 10-18-2014, 02:36 AM   #7
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^ So, it's the dealers job to lube new latches that come from the factory? Thanks, I didn't know. I also realize, and do lube my trailers.
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Old 10-18-2014, 02:37 AM   #8
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Now, maybe we can move on to some emails that I have saw posted on here in other threads. Anybody have any?
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Old 10-18-2014, 02:58 AM   #9
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I'm with Jerry at 100k very disappointed in the quality.
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Old 10-18-2014, 04:16 AM   #10
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Seriously folks.....It's not that difficult to lubricate latches, check the air in the tires and put grease in the zerks. It's the same if your pulling a pop-up or driving a 500K diesel pusher.
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