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Old 08-22-2016, 10:42 PM   #1
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Geez what next.......

We've been moving our stuff in the unit to begin full timing. Moved into a RV park today to complete that transition. Went around and opened the back storage compartment to get something out and the handle falls off in my hand.

Then went and opened the vent for the microwave oven and the flap falls out... This is all in addition to the water leaking somewhere around the dining slide mentioned in another post below.

This is essentially the 3rd time we've used the unit (a total of about 3 weeks out of the 9 months we've owned it)...most of the remainder of the time we've owned it, it's been at the dealer getting other issues fixed.

Taking it back to the dealer is out of the question for the near future so I'll guess I'll be making a call to Tiara RV to try and order replacement parts. Sucks I'll have to buy them when all this stuff should clearly still be under warranty.


We were so proud when we purchased it but now we've begun to second guess our decision. Already had far more issues with it than we did on a far less expensive 5th wheel while full timing in it for over two years..
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Old 08-23-2016, 03:07 AM   #2
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Thomas, sounds like you need to bypass the Dealers and get an appointment with the Service Center in Topeka. They know these things inside and out and will do a much better and quicker job than just about any Dealership.
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Old 08-23-2016, 03:40 AM   #3
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Soon you will be a master at repairing your own stuff. I have found that I repair things better than the repair facility, most things are cheaper to repair yourself, because if you have to be out of the unit, and or not able to use it for any given time that becomes costly. I rely on mine. With out it it could cost me thousands of dollars a month. Most of the time if the repair cost less than $2K it is not worth fighting warranty claims and down time. We make more money working than pi$$ing and moaning and calling all the right people on the just right day of the week, just the talk to the nay sayers who's job is to say NO! My unit is out of warranty now and I really don't know what the +5 covers anyway, (along with just about everyone else on here) anyway there is lots of us here to help you. Most of us will talk you through what ever you have to fix. I even have people call me on the phone so I can give more detailed information. I have called others on the phone. Just let us know what you need we are here for each other. For the most part once all the bugs are worked out it will be a wonderful unit.
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Old 08-23-2016, 04:50 AM   #4
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i'm realizing most hardware from these units comes from Lippert. LCI1.COM go on their site and if you can find the handle/lock you need you can order it direct from them. They are really good people and easy to deal with.
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Old 08-23-2016, 12:23 PM   #5
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While LCI has their own group of naysayers you are right...
most ALL rv's have something (or a lot) of Lippert stuff...

And Lippert released an app a while back that might be useful... download it to your phone/tablet... MyLCI® App
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Old 08-23-2016, 03:44 PM   #6
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I don't know if Tiara would do it, but my local Dealer (Windish Colorado) was getting my parts under warranty using pictures of the bad part, and I would install myself. I got everything from cabinet hinges, window handles, to shower fixtures. They had one service person assigned just to warranty work on Redwood, at least at the time.

Not promoting doing it yourself, but to me it was the lesser of two evils because my rig got to stay in the garage rather than spend weeks on the Dealer lot waiting from them to get it in que.
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Old 08-23-2016, 05:20 PM   #7
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Quote:
Originally Posted by atom ant View Post
I don't know if Tiara would do it, but my local Dealer (Windish Colorado) was getting my parts under warranty using pictures of the bad part, and I would install myself. I got everything from cabinet hinges, window handles, to shower fixtures. They had one service person assigned just to warranty work on Redwood, at least at the time.

Not promoting doing it yourself, but to me it was the lesser of two evils because my rig got to stay in the garage rather than spend weeks on the Dealer lot waiting from them to get it in que.
That would be a great policy change. Allow the owners to get warranty parts from dealers if the dealer can't service the RV in a reasonable amount of time. RW could even kick back a little extra for the dealer but not as much as if they did the warranty work. Everybody wins.
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Old 08-23-2016, 10:12 PM   #8
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You need to visit with someone at RW, while mine was in warranty I bought the parts myself from where ever & RW reimbursed me, no hassling with dealers & NO 6 week stay at a dealer for a 2 hour job. Unfortunately my labor was free, but for me it was worth it to know it was done right & not being stored in the back lot "waiting on parts/ approval ".
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Old 08-24-2016, 02:45 AM   #9
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Thanks everyone....

I haven't had a chance to call about the part for the rear storage door yet. I've got it "fixed" to where I think it stay shut in the meantime. If that doesn't work I'll have to use duct tape to hold it......how nice will that look ??

If I can't run down where the leak is, I'll be talking to Redwood about taking it up to the service center. We have a couple weeks in mid October where I could possibly do that if needed.
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Old 08-24-2016, 03:36 PM   #10
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RW Help

Thomas:
I have the same coach as you and have had similar experiences with "dealers". However, the customer service folks at Crossroads have been very good at working through the problems. I had three different dealers "fix" an electrical problem. Cost me at least 5 months of unavailability. RW techs fixed it at the 2016 rally in 10 minutes. As it says in the Bible, take thee to Indiana!
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