Reply
 
Thread Tools Search this Thread Display Modes
 
Old 11-20-2014, 02:35 AM   #1
Junior Member
 
Bill's Avatar
 
Join Date: Jan 2013
Posts: 6
Dealership didn't do their job???

For the past 3 years of RW ownership, I have been faithful about going back to the dealership where we purchased her for the annual inspection & various maintenance, ie. wheel bearings re-packed.

At the end of this season, we hired a local RV Repair Technician (Stan) to assist me in re-packing the wheel bearings.

We got as far as one wheel being taken off when Stan asks, "when was the last time the wheel bearings were re-packed?" They were done less than a year ago with now approximately 8,500 miles on them... After further inspection, he is certain the Wheels have Never been taken off, let alone bearings re-packed...The grease appeared old (Black) with scores or nicks in a couple bearings.. The brake pads need to be replaced as well (a little over 20,000 total miles on them)... Stan states, it resembles that of a 10 year old camper...

The dealership charged me close to $600.00 for the two previous visits for re-packing the wheel bearings. And now after e-mailing them the photos of the wheel issue they have not returned my calls...

Perhaps, a case of Lesson Learned...???? Or Any other advise from my fellow RW owners ???...
Attached Images
File Type: jpg wheel bearing 2 Nov 2014.jpg (250.3 KB, 7 views)
File Type: jpg Wheel Bearing cap Nov 2014.jpg (156.2 KB, 7 views)
File Type: jpg Brake pad RF Nov 2014.jpg (138.6 KB, 6 views)
__________________
Bill & Janice
2012 Redwood 31SL
2016 Ram 3500 DRW
Bill is offline   Reply With Quote
Old 11-20-2014, 03:02 AM   #2
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,379
I'm sorry to hear you have problems. I've known people that worked in car dealerships that did the same thing. It probably wasn't the dealer as much as the worker doing as little as possible. I almost always do everything myself.

I had a deal where I dropped my truck off for new tires and when I got it back, I had to replace some bent wheels. The guy working there had asked me about 6 months earlier if I ever wanted to sell my wheels because his dad had some bad ones on his truck. I think I know what happened but I can't prove it.
__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 11-20-2014, 06:46 PM   #3
Junior Member
 
Bill's Avatar
 
Join Date: Jan 2013
Posts: 6
Thanks Dave!! You are right, and between this Forum and YouTube, I will be doing future maintenance and repairs myself!

What did you think of the photos?? Did they appear (to you) that re-packing was never done...?

Thanks again!!
__________________
Bill & Janice
2012 Redwood 31SL
2016 Ram 3500 DRW
Bill is offline   Reply With Quote
Old 11-20-2014, 08:16 PM   #4
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,379
It's really hard to tell from looking at the photos A lot of wheel bearing grease with "Molly" is black. I use a red grease myself. As for the nicks in the bearings.....as has been noted on the forum in the past, Lippert is using cheep china bearings. These bearings seem to be soft and chip easy.

You can usually tell by the texture and smell of the grease how worn it is. Worn grease will smell burnt and be very broken down or runny. Where bearings that haven't been used much for years will have grease that's more like tar.
__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 11-20-2014, 09:07 PM   #5
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Actually the grease looks pretty good to me. It is very black grease they use.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 11-21-2014, 12:18 AM   #6
lwg
Senior Member
 
lwg's Avatar
 
Join Date: Jun 2013
Posts: 918
I can honestly agree with Atom. That grease doesn't look that bad assuming its the standard Moly Grease.
__________________
2014 Redwood 38BR, Fulltiming
2013 Ford F-350 CCSB 6.7L 4x4 SRW, B&W Companion Hitch, Air Bags
lwg is offline   Reply With Quote
Old 11-21-2014, 02:21 AM   #7
Junior Member
 
Bill's Avatar
 
Join Date: Jan 2013
Posts: 6
Okay Great! Thanks Brad, Dave & lwg!! I really appreciate your thoughts!!

The dealership did (finally) get back to me stating they saw "normal wear..."

When finishing the re-packing this Saturday I will thoroughly check the grease in the remaining wheels and hopefully, regain faith in the dealership...

Although, like I said earlier, I will learn & do my own future maintenance...

Thanks again for your help!!
__________________
Bill & Janice
2012 Redwood 31SL
2016 Ram 3500 DRW
Bill is offline   Reply With Quote
Old 11-21-2014, 08:29 PM   #8
Senior Member
 
NW Snowbirds's Avatar
 
Join Date: May 2013
Posts: 299
Send a message via AIM to NW Snowbirds
As long as you are going to repack the grease you might consider replacing the cheap Lippert Chinese wheel bearings with Timken "Made in the USA" tapered roller bearings. You can buy a complete set on Amazon along with new Dexter double lip grease seals for about $120 and not have to worry about a failure as several on this forum have experienced. I am in the process of doing so at this time. My friend's Redwood had a wobbly wheel as a result of a bearing failure after only 10,000 miles.
__________________
2012 Redwood 31SL chasing 2013 GMC 2500HD Duramax SRW
NW Snowbirds is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 12:18 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×