Reply
 
Thread Tools Display Modes
 
Old 07-28-2013, 10:52 PM   #1
Site Team
 
Dave&Ginny's Avatar
 
Join Date: Jan 2012
Posts: 5,379

While camping in TN last night, we ran into another Redwood. These folks were very friendly and we had quite a conversation about their "BR". I encouraged them to join the forum.

The problem was, they've had their unit for over a year and they didn't know they had a safe and were very surprised when I showed it to them. I spent some time showing them some of the stuff around their RV that the dealer should have done. It's a shame the dealer hadn't done a better job.

Edited by: Dave&Ginny
__________________
SOB "The RV Wiseguy"
Dave&Ginny is offline   Reply With Quote
Old 07-28-2013, 11:00 PM   #2
Dan
Senior Member
 
Dan's Avatar
 
Join Date: Mar 2012
Posts: 619
Its all about the money not the time it takes to do a proper job
__________________

07 Dodge 3500, Exhaust Brake, Edge Programer, Killer "B" Turbo
13 RL ALL options except Gen and W/D
Dan is offline   Reply With Quote
Old 07-28-2013, 11:15 PM   #3
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Come to think of it, I don't think they showed us the safe either. Sometimes I think between the vague manual and the limited time with the walkthrough, us new RV owners are really on our own to figure most of this out.
atom ant is offline   Reply With Quote
Old 07-28-2013, 11:32 PM   #4
Senior Member
 
johnboytoo's Avatar
 
Join Date: Jul 2013
Posts: 2,054
If they can make the sale without investing any more time than necessary, more power to them - maybe the dealer ASSumed the new owners had done as much research as some of us
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
johnboytoo is offline   Reply With Quote
Old 07-28-2013, 11:35 PM   #5
Senior Member
 
Join Date: Jul 2013
Posts: 124
Where is the safe located?
pipeliner798 is offline   Reply With Quote
Old 07-28-2013, 11:38 PM   #6
Senior Member
 
johnboytoo's Avatar
 
Join Date: Jul 2013
Posts: 2,054
center of the 'diva's' closet floor on the 38gk small rectangle carpet pulls up...
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
johnboytoo is offline   Reply With Quote
Old 07-28-2013, 11:43 PM   #7
Senior Member
 
Join Date: Jul 2013
Posts: 124
Thank you!
pipeliner798 is offline   Reply With Quote
Old 07-29-2013, 09:43 AM   #8
Senior Member
 
Oriana's Avatar
 
Join Date: Dec 2012
Posts: 1,257
Quote:
Originally Posted by Dave&Ginny
While camping in TN last night, we ran into another Redwood.¬* These folks were very friendly and we had quite a conversation about their "BR".¬* I encouraged them to join the forum.

The problem was,¬* they've had their unit for over a year and they didn't know they had a safe and were very surprised when I showed it to them.¬* I spent some time showing them some of the stuff around their RV that the dealer should have done.¬* It's a shame the dealer hadn't done a better job.
Our dealer certainly tried to give us a thorough familiarisation during the walk through, but we were their first RW sale and they had a fairly limited knowledge of the specific systems. Regardless, the technician spent about 4 hrs on the first day and another few hours on day 2. A good example being that it took about an hour to find the antenna booster button. It was basically a learning experience for both parties.

This is one area where RW could help. When they pick up a new dealer they should familiarise the dealer staff conducting the walk through.

__________________

Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
Oriana is offline   Reply With Quote
Old 07-31-2013, 09:24 PM   #9
Senior Member
 
SW1117's Avatar
 
Join Date: Feb 2013
Posts: 160
Wish I could say our PDI was a good experience, but it was really bad. We had some young man that really wasn't ready to do this type of walk thru. He did show us the safe, but I already knew about the safe from the salesman.

We had lots of issues that could have been avoided by being more knowledgeable. That played a huge part in our disappointment. This young man didn't hook up our batteries correctly and we would not have even know this if we hadn't moved the trailer over a little bit with another Redwood owner. Couldn't get the leveling system to work and the person doing the move said we shouldn't need to be plugged into the power to make it work. It should work off batteries. Being our first rv, we had no idea.

All fixed now and everything else that needs fixing can wait for a while.

Only big issue for us was a roof leak. We had buckets of water during a rain storm. Turned out that when they put on the ac, they drilled holes and I supposed decided that wasn't the right place. Drilled more holes and never filled in the other holes. The water came straight thru those holes into the kitchen. And lots of water. Hope we will not have issues later with any kind of mold.

I would love to see Redwood do a little better job with Quality Control. It is such and amazing coach and they seem to do a lousy job with QC. Too bad. They were amazing with response and really cared about what was happening. But some of our issues should never have left the factory.




__________________
2014 38GK
No tow truck yet!!
SW1117 is offline   Reply With Quote
Old 08-01-2013, 09:44 AM   #10
Senior Member
 
mhs4771's Avatar
 
Join Date: Jan 2012
Posts: 2,348
I think I would be letting RW know that maybe they should be looking for a different Dealer in your area. There is no excuse for those types of screw-ups.
__________________
Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
mhs4771 is online now   Reply With Quote
Old 08-01-2013, 09:59 AM   #11
Senior Member
 
Grandpa's Avatar
 
Join Date: Nov 2011
Posts: 304
Here's my 2 cents worth... When we ordered our 2012 36RL we paid extra to have the full unit wired for DirecTV. When we experienced the pre delivery tour, the tech (12 years old) couldn't get the satellite system to work so he bypassed the existing wiring and added a single feed to the living room TV. It worked until we decided to add a sat box to the bedroom and the TV downstairs in Dads Toolbox. Now we have to trouble shoot the wiring to find the correct connections to get the signal to the entire unit which we paid extra for. Very frustrating! The bottom line is that we will never deal with that dealership again.
__________________
Grandpa is offline   Reply With Quote
Old 08-01-2013, 10:38 AM   #12
Senior Member
 
RifRaff's Avatar
 
Join Date: Feb 2012
Posts: 286
As I mentioned before in another chat, the DEALER KNOWS the unit, most of us are not EXPERTS on RV's. the RV dealer needs to have a RV CHECKLIST. AS buyers we don't know all about RV. We need a walk thru checklist that covers the major operations of the RV not just the GLITZ.
__________________
2010 DURAMAX 4x4 Crew Cab Redwood, 36FL with the BEST PERSON in the WORLD; my REDHEADED LADY!
RifRaff is offline   Reply With Quote
Old 08-01-2013, 11:01 AM   #13
Senior Member
 
mhs4771's Avatar
 
Join Date: Jan 2012
Posts: 2,348
Herb (RifRaff) I have to disagree with you. When we were looking we never found any Dealership who had very knowledgeable people, for the most part we knew more about RVs than their Senior Techs, now I well admit we've been doing this since the early 70's. Now there are some good ones out there, but they seem to be far and few between. The Lazy Days Tech who did our walk-thru pointed out the two battery boxes and said one was for the RW and the other to start the Genny, didn't have the heart to tell him he was wrong, there were two boxes, but only one generic no name battery.
__________________
Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
mhs4771 is online now   Reply With Quote
Old 08-01-2013, 12:16 PM   #14
Senior Member
 
Join Date: Jul 2013
Posts: 333
We are fortunate in that our dealer actually RV'd in a 5th wheel for a number of years before starting up the dealership, he knows RV's and that showed in the PDI walk through. His GM showed me how to run the hydraulics with a hand tool in case of a motor failure and he also let me know the routine on how to fix an imbalance problem on the bedroom slide (if one side isn't completely closed when the other side is). I don't think that procedure can be found easily in the documentation!
__________________
2013 Redwood 36RL, 2011 F-450, Sat Internet, Sat TV
almcc is offline   Reply With Quote
Old 08-01-2013, 01:46 PM   #15
Senior Member
 
Join Date: Feb 2013
Posts: 276

Quote:
Originally Posted by almcc
We are fortunate in that our dealer actually RV'd in a 5th wheel for a number of years before starting up the dealership, he knows RV's and that showed in the PDI walk through. His GM showed me how to run the hydraulics with a hand tool in case of a motor failure and he also let me know the routine on how to fix an imbalance problem on the bedroom slide (if one side isn't completely closed when the other side is). I don't think that procedure can be found easily in the documentation!

Wow! Thats the kind of walk through I with I had.
__________________
Steve and Mickie
Arlington, WA
2015 Chev 3500 4x4 HD D/A
2013 36 RL
subdoc4 is offline   Reply With Quote
Old 08-01-2013, 03:30 PM   #16
Senior Member
 
rcflame's Avatar
 
Join Date: Aug 2012
Posts: 619
Rv dealers are just like car dealers, furniture stores, repair shops, and many other businesses. There are some that want a satisfied repeat customer and work towards that goal, and many that want to get your money and get you out the door. It seems that the first group stays in business for a long and gets good word of mouth recommendations where many in the second group doesn't get repeat custermers, has a bad rep, and has trouble staying in business. We just need to find businesses in the first group.
__________________
Roger & Cheryl Full Time since 2002, RVing since 1975 2008 Chevy 3500 Crew Cab Dually, 2012 RW 36RL
rcflame is offline   Reply With Quote
Old 08-01-2013, 04:19 PM   #17
Senior Member
 
RifRaff's Avatar
 
Join Date: Feb 2012
Posts: 286
List the 1's U are pleased with the most.
__________________
2010 DURAMAX 4x4 Crew Cab Redwood, 36FL with the BEST PERSON in the WORLD; my REDHEADED LADY!
RifRaff is offline   Reply With Quote
Old 08-01-2013, 07:03 PM   #18
Member
 
formulabill's Avatar
 
Join Date: Jul 2013
Posts: 48
Quote:
Originally Posted by SW1117
Wish I could say our PDI was a good experience, but it was really bad. We had some young man that really wasn't ready to do this type of walk thru. He did show us the safe, but I already knew about the safe from the salesman.

We had lots of issues that could have been avoided by being more knowledgeable.¬* That played a huge part in our disappointment.¬* This young man didn't hook up our batteries correctly and we would not have even know this if we hadn't moved the trailer over a little bit with another Redwood owner.¬* Couldn't get the leveling system to work and the person doing the move said we shouldn't need to be plugged into the power to make it work.¬* It should work off batteries. Being our first rv, we had no idea.

All fixed now and everything else that needs fixing can wait for a while.

Only big issue for us was a roof leak. We had buckets of water during a rain storm.¬* Turned out that when they put on the ac, they drilled holes and I supposed decided that wasn't the right place.¬* Drilled more holes and never filled in the other holes.¬* The water came straight thru those holes into the kitchen.¬* And lots of water.¬* Hope we will not have issues later with any kind of mold.

I would love to see Redwood do a little better job with Quality Control.¬* It is such and amazing coach and they seem to do a lousy job with QC.¬* Too bad.¬* They were amazing with response and really cared about what was happening.¬* But some of our issues should never have left the factory.

Does the coach need to be plugged in for the leveling system to work? I just purchased a 36rl and have not picked it up yet. Having a few options installed. Also how does the electric to gas water heater work? My old unit turned the electric on at the heater and the gas inside the unit.

Thanks for any advice.

formulabill is offline   Reply With Quote
Old 08-01-2013, 07:12 PM   #19
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101

Quote:
Originally Posted by rcflame
Rv dealers are just like car dealers, furniture stores, repair shops, and many other businesses. There are some that want a satisfied repeat customer and work towards that goal, and many that want to get your money and get you out the door. It seems that the first group stays in business for a long and gets good word of mouth recommendations where many in the second group doesn't get repeat custermers, has a bad rep, and has trouble staying in business. We just need to find businesses in the first group.
I don't necessarily see it that way at all. The worst of the worst Dealers I have ever been to are still in business and doing well. I actually don't think there is a big return business on RVs. I've had several, but never from the same Dealer and very few were even the same brand.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 08-01-2013, 07:21 PM   #20
Senior Member
 
Oriana's Avatar
 
Join Date: Dec 2012
Posts: 1,257
Quote:
Originally Posted by formulabill
Does the coach need to be plugged in for the leveling system to work? I just purchased a 36rl and have not picked it up yet. Having a few options installed. Also how does the electric to gas water heater work? My old unit turned the electric on at the heater and the gas inside the unit.

Thanks for any advice.

The coach doesn't need to be on shore power for the levelling system to operate, but your batteries need to have a good charge. You can also plug into the truck.

On the 36FL the water heater switches are on the inside control panel. The electric is labelled accordingly and the propane is "DSI".
__________________

Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
Oriana is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Redwood Registry

Fmlyfun

bjfdvm

Woody

Cheezy1
Add your Redwood RV
» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 04:38 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×