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Old 07-28-2013, 10:52 PM   #1
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While camping in TN last night, we ran into another Redwood. These folks were very friendly and we had quite a conversation about their "BR". I encouraged them to join the forum.

The problem was, they've had their unit for over a year and they didn't know they had a safe and were very surprised when I showed it to them. I spent some time showing them some of the stuff around their RV that the dealer should have done. It's a shame the dealer hadn't done a better job.

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Old 07-28-2013, 11:00 PM   #2
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Its all about the money not the time it takes to do a proper job
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Old 07-28-2013, 11:15 PM   #3
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Come to think of it, I don't think they showed us the safe either. Sometimes I think between the vague manual and the limited time with the walkthrough, us new RV owners are really on our own to figure most of this out.
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Old 07-28-2013, 11:32 PM   #4
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If they can make the sale without investing any more time than necessary, more power to them - maybe the dealer ASSumed the new owners had done as much research as some of us
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Old 07-28-2013, 11:35 PM   #5
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Where is the safe located?
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Old 07-28-2013, 11:38 PM   #6
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center of the 'diva's' closet floor on the 38gk small rectangle carpet pulls up...
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Old 07-28-2013, 11:43 PM   #7
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Thank you!
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Old 07-29-2013, 09:43 AM   #8
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Quote:
Originally Posted by Dave&Ginny
While camping in TN last night, we ran into another Redwood.* These folks were very friendly and we had quite a conversation about their "BR".* I encouraged them to join the forum.

The problem was,* they've had their unit for over a year and they didn't know they had a safe and were very surprised when I showed it to them.* I spent some time showing them some of the stuff around their RV that the dealer should have done.* It's a shame the dealer hadn't done a better job.
Our dealer certainly tried to give us a thorough familiarisation during the walk through, but we were their first RW sale and they had a fairly limited knowledge of the specific systems. Regardless, the technician spent about 4 hrs on the first day and another few hours on day 2. A good example being that it took about an hour to find the antenna booster button. It was basically a learning experience for both parties.

This is one area where RW could help. When they pick up a new dealer they should familiarise the dealer staff conducting the walk through.

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Old 07-31-2013, 09:24 PM   #9
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Wish I could say our PDI was a good experience, but it was really bad. We had some young man that really wasn't ready to do this type of walk thru. He did show us the safe, but I already knew about the safe from the salesman.

We had lots of issues that could have been avoided by being more knowledgeable. That played a huge part in our disappointment. This young man didn't hook up our batteries correctly and we would not have even know this if we hadn't moved the trailer over a little bit with another Redwood owner. Couldn't get the leveling system to work and the person doing the move said we shouldn't need to be plugged into the power to make it work. It should work off batteries. Being our first rv, we had no idea.

All fixed now and everything else that needs fixing can wait for a while.

Only big issue for us was a roof leak. We had buckets of water during a rain storm. Turned out that when they put on the ac, they drilled holes and I supposed decided that wasn't the right place. Drilled more holes and never filled in the other holes. The water came straight thru those holes into the kitchen. And lots of water. Hope we will not have issues later with any kind of mold.

I would love to see Redwood do a little better job with Quality Control. It is such and amazing coach and they seem to do a lousy job with QC. Too bad. They were amazing with response and really cared about what was happening. But some of our issues should never have left the factory.




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Old 08-01-2013, 09:44 AM   #10
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I think I would be letting RW know that maybe they should be looking for a different Dealer in your area. There is no excuse for those types of screw-ups.
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