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Old 06-12-2013, 04:27 PM   #1
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When bringing your RV in for repairs how long did it take? Dealer or Factory.
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Old 06-12-2013, 04:42 PM   #2
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Most of the time my dealer takes two weeks on warranty items and minor repairs. We had the roof replaced six months ago and it took five weeks. It's frustrating to me because once I drop it off for repair, there is no communication from the dealer. I have to constantly call and ask for a progress report. I consider myself a patient person but an occasional call to update the customer would be really nice! Furthermore, I have trouble trusting some of their so called "Techs". Most of them are minimum wage kids who know less than I do about the unit.

I've never been to the factory for repairs but would use them if it wasn't an 1500 mile drive.

Sorry to sound like a rave here but I get worked up when discussing repairs. I try to do them myself. Some I just can't.
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Old 06-12-2013, 04:52 PM   #3
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I brought mine in on June 3rd for a few things that needed repaired, just called after two weeks and it will be a week they said just to get a bay. Kind of like the waiting room and exam room at the doctor office.
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Old 06-12-2013, 05:25 PM   #4
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If you are a Route 66 member and go to a participating dealer, they put you at the head of the line for service work. I've used it twice and they took me right away.
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Old 06-12-2013, 06:05 PM   #5
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Problem I have is there is only one Redwood dealer in all of Louisiana. I bought a 5 year extended maintenance plan with Good Sam's that is in effect now. However the few maintenance items I need repaired is warranty. I have a Camping World by me but don't know if Redwood would approve.
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Old 06-12-2013, 06:34 PM   #6
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Time to relax and down a few. Give Crossroads service center a call tomorrow and see if you can use Camping World. If not, you've already covered yourself with the extended service plan. Good luck. Vic
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Old 06-12-2013, 08:37 PM   #7
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I hear you, this kills all hope of getting the wife to go full time. What do you do in this case out on the road, the reason we got it was to stay out of bedbug infested hotels. I have a 5 bedroom 3 and a half bath home so it really doesn 't matter.
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Old 06-12-2013, 09:05 PM   #8
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Quote:
Originally Posted by Buddy
Problem I have is there is only one Redwood dealer in all of Louisiana. I bought a 5 year extended maintenance plan with Good Sam's that is in effect now. However the few maintenance items I need repaired is warranty. I have a Camping World by me but don't know if Redwood would approve.

They should be ok with Camping World because they sell Redwood. The Camping World of Messa AZ is a dealer.
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Old 06-12-2013, 09:08 PM   #9
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Quote:
Originally Posted by Grandpa
Most of the time my dealer takes two weeks on warranty items and minor repairs.* We had the roof replaced six months ago and it took five weeks.* It's frustrating to me because once I drop it off for repair, there is no communication from the dealer.* I have to constantly call and ask for a progress report.* I consider myself a patient person but an occasional call to update the customer would be really nice!* Furthermore, I have trouble trusting some of their so called "Techs".* Most of them are minimum wage kids who know less than I do about the unit.*
I've never been to the factory for repairs but would use them if it wasn't an 1500 mile drive.
Sorry to sound like a rave here but I get worked up when discussing repairs.* I try to do them myself.* Some I just can't.
Sombody could make a living by becoming a tech for Thor and traveling to campgrounds.
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Old 06-13-2013, 11:09 AM   #10
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Just got off the phone with Bill Hodges and Leonard of Crossroads and found out that Camping World and Berryland RV in Hammond are both approved and Blanchard's Trailer in Baton Rouge as well. Going to pick it up tomorrow morning and bringing else where after the 4th of July. I need a back glass that is fogging changed and they said it will be three weeks once ordered. Good deal. Happy, Happy, Happy
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