Reply
 
Thread Tools Display Modes
 
Old 05-05-2014, 08:20 PM   #1
lwg
Senior Member
 
lwg's Avatar
 
Join Date: Jun 2013
Posts: 918
Anybody else have issues with their Norcold tripping the high temp sensor?

I've had this happen twice over the last 6 months. Our Norcold fridge with ice maker would stop working and kick out the error code indicating a "high temp sensor". In both instances the ambient air temperature was relatively low 60' & 70's and in the last scenario it was after dark. I mentioned this to Camping World and since it's not tripped, nothing they can do. I call Redwood and they mention I should call Norcold. Call Norcold and they act like I'm an idiot for resetting and tell me next time go to the dealer. I proceed to explain I fulltime and am at times 2-3 hours away from the nearest dealer and she essentially says "not her problem".

Just needed to vent about that...

Anybody else have issues with their high temp sensor? I would just assume keep a part on hand and fix this myself but the customer support acts like I'm trying to disarm a nuclear bomb and won't help at all.
__________________
2014 Redwood 38BR, Fulltiming
2013 Ford F-350 CCSB 6.7L 4x4 SRW, B&W Companion Hitch, Air Bags
lwg is offline   Reply With Quote
Old 06-25-2014, 06:51 PM   #2
Junior Member
 
Join Date: Dec 2013
Posts: 1
We had this problem too. DH went on the roof one day and noticed there was a piece of plywood over the vent for the fridge. Removed it and no high temp alarm anymore.
Marknang is offline   Reply With Quote
Old 06-25-2014, 06:58 PM   #3
Senior Member
 
johnboytoo's Avatar
 
Join Date: Jul 2013
Posts: 2,054
Call redwood back and ask them who received your money ?!?
They are responsible for getting it fixed
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
johnboytoo is offline   Reply With Quote
Old 06-25-2014, 07:12 PM   #4
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
Quote:
Originally Posted by Marknang View Post
We had this problem too. DH went on the roof one day and noticed there was a piece of plywood over the vent for the fridge. Removed it and no high temp alarm anymore.
?? You won't find a fridge vent on the roof on Redwood I don't believe. They are in the slide on the side, an upper and lower, but there have been some issues with construction blocking the flow on some as reported on the forum.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 06-25-2014, 07:19 PM   #5
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
This should really start and end with Camping World (assuming they are your purchasing Dealer), as they are the ones that have the ability to research the issue first hand. Problem is, I doubt they have anyone smart enough to recognize a refrigerator.

Someone needs to get up in vents and start researching airflow and what the problem is! If Camping World isn't willing, I would be asking them first, Redwood next, for a competent mobile tech to come look at it in place while operating.

Redwood can't really diagnose over the phone, and Norcold isn't going to get out of the chair until someone confirms it's not an installation issue. You need your Dealer to be the liason, or you will have to become your own advocate and start making some calls. It might even mean calling your own mobile rep that you trust to diagnose the problem then throw the bill back at the Dealer. We are forbidden to buy these direct from Redwood- so the Dealers need to step up to the plate and make them right.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 06-25-2014, 07:21 PM   #6
Senior Member
 
Join Date: Feb 2013
Posts: 105
I removed the paneling that was restricting 2/3rd of the upper opening a couple of months ago... My fridge quit last night... maybe I shouldn't have? I might add that it is frickin hot here in AL.
marandjwr is offline   Reply With Quote
Old 06-25-2014, 09:01 PM   #7
Senior Member
 
Grandpa's Avatar
 
Join Date: Nov 2011
Posts: 304
I have added the 'fridge fix' fans to the inside of my Norcold 1200 and it definitely helps by vigorously circulating the cold air. Has the added fan or two to the back of the unit for cooling worked for anyone?
__________________
Grandpa is offline   Reply With Quote
Old 06-25-2014, 09:48 PM   #8
Senior Member
 
johnboytoo's Avatar
 
Join Date: Jul 2013
Posts: 2,054
on my previous dometic fridge in a slide on the previous sob it did...

in fact, I pulled it when traded
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
johnboytoo is offline   Reply With Quote
Old 06-25-2014, 10:09 PM   #9
lwg
Senior Member
 
lwg's Avatar
 
Join Date: Jun 2013
Posts: 918
Quote:
Originally Posted by Grandpa View Post
I have added the 'fridge fix' fans to the inside of my Norcold 1200 and it definitely helps by vigorously circulating the cold air. Has the added fan or two to the back of the unit for cooling worked for anyone?
I'll second this mod, love ours. However doesn't help with exterior heat issues that cause failures.
__________________
2014 Redwood 38BR, Fulltiming
2013 Ford F-350 CCSB 6.7L 4x4 SRW, B&W Companion Hitch, Air Bags
lwg is offline   Reply With Quote
Old 06-25-2014, 10:25 PM   #10
Senior Member
 
0nTheRoad's Avatar
 
Join Date: Feb 2013
Posts: 1,092
Quote:
Originally Posted by marandjwr View Post
I removed the paneling that was restricting 2/3rd of the upper opening a couple of months ago... My fridge quit last night... maybe I shouldn't have? I might add that it is frickin hot here in AL.
I asked our dealer about the partially blocked upper vent, he said to leave the plywood there, it was placed there to prevent rain, etc from getting to the lower portion of the fridge, he said the open area above the plywood is all that is necessary for cooling.
Also asked about the drip hose, why it doesn't protrude thru the vent lie I've seen on many RV's. He told me the Norcold drip hose ends in a drip pan while the Dometic has the tube extend thru the vent to the outside.
__________________
SOB
0nTheRoad is offline   Reply With Quote
Old 06-25-2014, 11:00 PM   #11
Site Team
 
piper guy's Avatar
 
Join Date: Dec 2012
Posts: 1,802
OK ~ dumb question ~ what are the "fridge fix fans" and where to get them ??
__________________
Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
piper guy is offline   Reply With Quote
Old 06-25-2014, 11:08 PM   #12
Senior Member
 
johnboytoo's Avatar
 
Join Date: Jul 2013
Posts: 2,054
http://www.ebay.com/itm/DOMETIC-NORC...73a143&vxp=mtr

http://www.ebay.com/itm/FridgeCool-1...item4d1e686a7c
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
johnboytoo is offline   Reply With Quote
Old 06-25-2014, 11:32 PM   #13
Senior Member
 
Grandpa's Avatar
 
Join Date: Nov 2011
Posts: 304
This is the one we use... http://www.smartrvproducts.com/fridge-fix.html
__________________
Grandpa is offline   Reply With Quote
Old 06-26-2014, 12:59 AM   #14
Junior Member
 
Join Date: Mar 2014
Posts: 24
When you look at it you might find paneling or plywd that is to force the air flow up through the coils with out that they will get to hot There is also a after market 12 volt fan to help with the air flow it is the same fan put in most pc's
gocubs17 is offline   Reply With Quote
Old 06-26-2014, 03:40 AM   #15
Senior Member
 
NW Snowbirds's Avatar
 
Join Date: May 2013
Posts: 299
Send a message via AIM to NW Snowbirds
Quote:
Originally Posted by 0nTheRoad View Post
I asked our dealer about the partially blocked upper vent, he said to leave the plywood there, it was placed there to prevent rain, etc from getting to the lower portion of the fridge, he said the open area above the plywood is all that is necessary for cooling.
Also asked about the drip hose, why it doesn't protrude thru the vent lie I've seen on many RV's. He told me the Norcold drip hose ends in a drip pan while the Dometic has the tube extend thru the vent to the outside.
We have a Norcold and the drip hose extends to the outside of the vent.
__________________
2012 Redwood 31SL chasing 2013 GMC 2500HD Duramax SRW
NW Snowbirds is offline   Reply With Quote
Old 06-26-2014, 04:31 AM   #16
Senior Member
 
0nTheRoad's Avatar
 
Join Date: Feb 2013
Posts: 1,092
Quote:
Originally Posted by NW Snowbirds View Post
We have a Norcold and the drip hose extends to the outside of the vent.
Well so much for that fact...just passing on what the dealer told me. How bout you other Norcold refer owners, how is your drip hose configured?
__________________
SOB
0nTheRoad is offline   Reply With Quote
Old 06-26-2014, 04:56 AM   #17
Senior Member
 
travelin' texans's Avatar
 
Join Date: Sep 2012
Posts: 2,898
Drip pan, which moisture either blows out or evaporates quickly, as only have a water stain & never standing water.
__________________
Danny & Linda
Former '13 FB owner
Currently rvless!
travelin' texans is offline   Reply With Quote
Old 06-26-2014, 05:10 AM   #18
Senior Member
 
sinder's Avatar
 
Join Date: Jan 2012
Posts: 506
No hose extending out from my Norcold through the vent.
__________________
Dean & Pam - SOB
sinder is offline   Reply With Quote
Old 06-26-2014, 07:07 AM   #19
Senior Member
 
atom ant's Avatar
 
Join Date: Feb 2013
Posts: 7,101
No hose, just a drip pan
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
atom ant is offline   Reply With Quote
Old 06-26-2014, 07:17 AM   #20
Senior Member
 
Oriana's Avatar
 
Join Date: Dec 2012
Posts: 1,257
No hose extending outside
__________________

Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
Oriana is offline   Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Redwood RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT +1. The time now is 07:17 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×