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Old 07-21-2015, 12:46 AM   #1
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5 Year Structural Warranty

We rolled out of our 2 year warranty, and of those that still have the 2+5, I think even the earliest Redood is still in the 5 year warranty.

Has anyone had warranty work done under the 5 year umbrella after the 2 year lapsed?
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Old 07-21-2015, 02:09 AM   #2
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I don't think anyone can figure out what the 5 year warranty covers. I reread it yesterday and it confused me more than the last time I read it. It's so non specific that it sounds like more of a marketing tool than a warranty with definition.
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Old 07-21-2015, 03:19 AM   #3
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Quote:
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I don't think anyone can figure out what the 5 year warranty covers. I reread it yesterday and it confused me more than the last time I read it. It's so non specific that it sounds like more of a marketing tool than a warranty with definition.
I have asked management on 2 occasions to explain exactly what is covered under the 5 yr structural warranty and have never gotten a firm answer. It seems that every Customer Service Tech has a different understanding of what is covered. I asked if a crack in the sidewall under the bedroom slide would be covered if it occurred during the3-5 yr period and I was told no but that it could be considered under a case by case basis. I have had the front cap painted prior tothe2 yr warranty expiring but unsure if Redwood will cover painting the rear cap if fading occurs during the 3-5 yr period. It is under a cover80% of thetime so I have not seen fading on the rear yet but if I go full time in the near future I'm sure it will show up. It would definitely give owners peace of mind to know for sure what is covered and not covered. We shouldn't have to have every claim considered on a case by case basis.
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Old 07-21-2015, 03:25 AM   #4
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Oh wow, I thought for sure the crack would be covered as part of the 5 year. Not sure what case by case would mean, if its cracked its cracked.
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Old 07-21-2015, 03:32 AM   #5
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Oh wow, I thought for sure the crack would be covered as part of the 5 year. Not sure what case by case would mean, if its cracked its cracked.
It almost makes me think that you need to squeal to get warranty approved. That way, those that don't feel like making a big deal out of something will just go ahead andpay for it on their own. Knowing that Redwood was a relatively new company was concerning to me but the 5 year structural warranty I thought would give me some peace of mind but now I'm not sure what is covered.
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Old 07-21-2015, 03:45 AM   #6
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They cover the whole thing on a case by case basis
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Old 07-21-2015, 04:35 AM   #7
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Oh wow, I thought for sure the crack would be covered as part of the 5 year. Not sure what case by case would mean, if its cracked its cracked.
Cae by case means it's covered if you call the general manager!
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Old 07-21-2015, 05:07 AM   #8
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Or if you write to trailer life mag and the here that there going to get national coverage of there mistake, 😁
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Old 07-22-2015, 03:15 AM   #9
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The way I understand it, not much past the aluminum shell under the skin is covered.


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Old 07-22-2015, 03:19 AM   #10
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Our 2 years were up in April. I told DW I was glad. No more arguing over who's paying for repairs.


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