36RL Slide Out Adjustment

[Grandpa]

We've had our 36RL for three years and have had pretty good luck with the hydrolic slides but the electric bedroom slide mechanism had some issues a few months ago. One of the motorized side pieces was replaced and now the outside support rollers underneath the slide floor are no longer rolling when the slide moves in or out. It appears that the slide is just moving over the rollers which is beginning to cut into that black plastic coating on the slides underside. We have a King bed and a washer and dryer that ride in that slide. I have also noticed when the slide moves out the rollers under the foot of the bed are dragging on the carpet and could cause it to wear over time.
Is there a way to adjust the height on that slide system so some of the weight is better distributed? Does anyone have experience with this problem?

[5th_Time]

Redwood makes a kit that contains thin metal plates that are about 5" wide & 30" long and about 1/16" thick.

You install a plate on the bottom of the slide above each roller so the rollers contact the metal strips instead of the black plastic coating of the slide floor. They are held in place with flat head screws.

Call service & describe this kit to them.

[travelin' texans]

Can't help with an adjustment, but my rollers also drag & have added the metal strips mentioned above. If you find a solution please post it as I'd like to make the same adjustment.