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Old 12-21-2013, 04:56 AM   #1
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2014 36rl

I picked up my new Redwood 36RL and really enjoy it so far. We are having a few issues The microwave is possessed!!!! I called the manufacture and they are sending me a new one!!! We have a few broken plastic clips that hold the trash can in place and the sliding glass door in the bedroom. Also, our bathroom door is bowed and the company has yet to repair it. Also, our bedroom slide goes out too far and our main bedroom door won't close. They told me they would add more wood behind the frame so the bedroom door would close. Also, our keypad is not unlocking/locking properly. So many issues on an expensive trailer I was told the bedroom is not set up for sat cable. I have a really nice winged dome Directv. The main living room gets reception however, I cannot find which coax cable to attach the bedroom to. Explorer said it is not wired for one. Does anyone know where to order the plastic hooks for the drawers and sliding door. I really don't want to call the company AGAIN!!! Oh...I have lost 6 light bulbs as well. Only had the camper 3 weeks!!!
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Old 12-21-2013, 11:22 AM   #2
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Wow.!.? The only place we got clip replacements was from the factory. After that I switched them out with closet door clips with rollers. Try Redwood again they have helped us with lots of the small parts. Good luck.
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Old 12-21-2013, 12:39 PM   #3
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Welcome Dave!
Sorry for the issues... Takes the luster off that new vehicle shine pretty quickly doesn't it..
I too have been 'challenged' by having our 38gk for 4 months and it being at the dealer almost three of those months (so far - it's still there )

Are you dealing with ExploreUSA ? Which one ?
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Old 12-21-2013, 04:53 PM   #4
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Hi Dave- Congratulations on that new Redwood!!

Expense doesn't have anything to do with it, Expensive means its a camper with a lot more features than an inexpensive camper. Same little things happen on the high end. The Dealer (Canton Explore USA) showed me a $175K MS in the shop that was re-leveling itself whenever it felt like it and would crush the guys coolers stored under the frame and knock his water glass over.

Anyway -

The plastic clips are available at the Dealer, or at Camping World. I carry 4 spares now, because I keep catching the closet door.

My bedroom door is doing the same thing, and that was my fix, but I think I will have the Dealer do it when we go in for our annual.

The Frigidaire convection microwave is truly having some issues. Yours is not the first. You might unplug it when not using it until they replace it.

The DW has fits with the keypad, but I seem to be OK with it. I keep the lock lubed and we all seem to be OK. Make sure you swipe it first to turn it on, or it misses the first number you enter.

I assume the Dealer is saying Redwood "messed up" on the bedroom wiring, as according to the attached wiring diagram for the 36RL, the bedroom IS wired for satellite from both the roof and the street. Don't let them charge you for that, unless Redwood tells you this drawing is no longer valid and they quit wiring that TV. I installed my antenna myself, and everything was there.

Keep your chin up, to me, its all just part of owning an RV.
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File Type: pdf satelite.pdf (10.5 KB, 26 views)
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Old 12-21-2013, 05:15 PM   #5
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I am dealing with the one in Denton, Texas. They have been nice and addressed most of the issues however they feel I am crazy on a few. I have been trying to deal with Redwood myself first and then the dealer last. I hate to bring it in yet again. We are full timers. Giving up our RV is a headache.
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Old 12-21-2013, 06:59 PM   #6
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Dave
As with most RV's there are lots of problems to get ironed out but "most" seem to be minor just annoying especially when it's hung up at the dealer/repair shop for "extended" period of time(s)


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Old 12-22-2013, 11:27 AM   #7
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Quote:
Originally Posted by Dave6532 View Post
I picked up my new Redwood 36RL and really enjoy it so far. We are having a few issues The microwave is possessed!!!! I called the manufacture and they are sending me a new one!!! We have a few broken plastic clips that hold the trash can in place and the sliding glass door in the bedroom. Also, our bathroom door is bowed and the company has yet to repair it. Also, our bedroom slide goes out too far and our main bedroom door won't close. They told me they would add more wood behind the frame so the bedroom door would close. Also, our keypad is not unlocking/locking properly. So many issues on an expensive trailer I was told the bedroom is not set up for sat cable. I have a really nice winged dome Directv. The main living room gets reception however, I cannot find which coax cable to attach the bedroom to. Explorer said it is not wired for one. Does anyone know where to order the plastic hooks for the drawers and sliding door. I really don't want to call the company AGAIN!!! Oh...I have lost 6 light bulbs as well. Only had the camper 3 weeks!!!
Dave, hopefully things will work out. Unfortunately, this is your home unlike a lot of Redwood owners on this forum. Although, there are a few full timers.

I am a potential buyer and have been paying attention to the Redwood forum(s). The other one is Redwoodrv forum.

I must ask, when you say that the bedroom door won't shut. Are you saying that the won't latch to the door jam or will not close because the door jam is to narrow? I've heard of the Microwave/convection doing what you're saying. Redwood's having troubles with the microwave/convection. I haven't heard much about the clips. Guess you'll have to get a bunch of clips like Atom Ant suggest.

Just FYI. If your traveling with your Redwood there is a lot of talk of the pantry door opening while traveling. There is a thread on this issue with pictures of the fix that many have used. They're using different hitch pins on individual drawers in the pantry.

One last question, did you purchase the early 2014 or the later 2014? The early one is styled like the 2012's & 2013's. The later 2014 is manufactured September on. It has a redesigned front nose (cowling). Also, it has several new features inside and out. Unsure whether those are having similar problems.

I hope that any repairs that need to be done at the dealer can be done once.

Good luck! Congrats.
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Old 12-22-2013, 05:40 PM   #8
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Thanks!! The diagram really helped. I will look and see if I can get the sat to work today. All trailers will have issues at anytime. Just kinda frustrated it started on day 1

Dave



QUOTE=atom ant;20509]Hi Dave- Congratulations on that new Redwood!!

Expense doesn't have anything to do with it, Expensive means its a camper with a lot more features than an inexpensive camper. Same little things happen on the high end. The Dealer (Canton Explore USA) showed me a $175K MS in the shop that was re-leveling itself whenever it felt like it and would crush the guys coolers stored under the frame and knock his water glass over.

Anyway -

The plastic clips are available at the Dealer, or at Camping World. I carry 4 spares now, because I keep catching the closet door.

My bedroom door is doing the same thing, and that was my fix, but I think I will have the Dealer do it when we go in for our annual.

The Frigidaire convection microwave is truly having some issues. Yours is not the first. You might unplug it when not using it until they replace it.

The DW has fits with the keypad, but I seem to be OK with it. I keep the lock lubed and we all seem to be OK. Make sure you swipe it first to turn it on, or it misses the first number you enter.

I assume the Dealer is saying Redwood "messed up" on the bedroom wiring, as according to the attached wiring diagram for the 36RL, the bedroom IS wired for satellite from both the roof and the street. Don't let them charge you for that, unless Redwood tells you this drawing is no longer valid and they quit wiring that TV. I installed my antenna myself, and everything was there.

Keep your chin up, to me, its all just part of owning an RV.[/QUOTE]
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Old 12-22-2013, 05:50 PM   #9
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Quote:
Originally Posted by Dave6532 View Post
I am dealing with the one in Denton, Texas. They have been nice and addressed most of the issues however they feel I am crazy on a few. I have been trying to deal with Redwood myself first and then the dealer last. I hate to bring it in yet again. We are full timers. Giving up our RV is a headache.
Dave, I'm curious which parts they thought were crazy?

When we took delivery, my bedroom door was fine. It wasn't until after we installed the W/D that the slide started going out far enough that the door wouldn't reach the jamb. Mine will actually pass through the jamb. I'm wondering if the additional weight of the W/D made it change a little. (It's amazing the door works anyway. Hard enough to keep a door true in a standard jamb, let alone one that has to hang in a collapsible jamb for travel). I looked at it yesterday and it would seam I could pull the jamb and add a little wood behind it and replace the jamb.
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Old 12-22-2013, 06:01 PM   #10
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Dave,

I really love our Redwood, however I have just had a few issues like most owners. I own the early 2014. I looked at the later 2014 but they did not have a 36RL there. We looked at the 38GK as well. Explore RV addressed most of the issues and will have to bring the RV in after the 1st of the year so they can work on it. I am going to go ahead and buy lots of the clips!!! My wife is a little rough on them Bull in a china cabinet!!! I feel you will really enjoy the Redwood over the others. I cannot wait to start on a few accessories like most of the other owners. I am going to purchase LED bulbs next week.

Dave
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